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4.7 out of 5

"It is the best hotel in my Europe trip. It is right at the center of the old town with best facilities. ........,,,,,,,.............,,, " More

By a verified traveler on Tue 17 Apr 2018

Hotel Description

5-star luxury hotel near Zeil Shopping District, connected to a shopping center

City center stay

Within a 10-minute walk of this Innenstadt hotel, you'll find Zeil Shopping District and Romerberg. Römer and Alte Oper are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and an indoor pool are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the health club and perks like free WiFi.

Free Internet, soaking tubs

The 218 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. LED TVs come with digital channels, and other amenities include deep soaking bathtubs and 24-hour room service.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$267* Per night/room Nov 1 - Nov 2

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Room

Bed Count room.options.bedSize.TrundleBed.Singular Maximum Occupancy 3 Max

Presidential Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Panoramic Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Deluxe Suite

Bed Count room.options.bedSize.TrundleBed.Singular Maximum Occupancy 4 Max

Jumeirah Frankfurt ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jumeirah Frankfurt

Everyone (3)
5 out of 5
It is the best hotel in my Europe trip. It is right at the center of the old town with best facilities. ........,,,,,,,.............,,,

Posted by on Apr 17, 2018

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Comment from Hotel Management

May 8, 2018 by Nadine

Greetings from Jumeirah Frankfurt, in the heart of the city. With pleasure we have read your review to your stay at Jumeirah Frankfurt. My colleagues take great pride in providing personal service and it is always rewarding to be able to share praise from our guests. We hope that you had a pleasant return journey.

5 out of 5
It was a wonderful experience. It is a beautiful 5 star hotel with great service and food. The rooms are modern and exceptionally clean.

Posted by on Mar 22, 2018

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Comment from Hotel Management

May 8, 2018 by Nadine

On behalf of the entire team, thank you for your wonderful review. We are delighted to read that you have experienced a relaxing weekend when staying at Jumeirah Frankfurt, in the heart of the city. We are already looking forward to your next stay with us.

4 out of 5
Pros: location
Cons: management
Location: good location , shopping mall
During past 5 years ,I stayed in this hotel every year one or two times,but this year the standard of hotel lower than the past.I think some weakness of management and supervision. house keeping did not follow the same standard every day. some day was excellent some day not. Guest service was not responded to the need of the guest , just said ok but no action.reception even didn't change money for me.house keeping took out the glasses from the room with no replacement,I called guest service for that but no action. may be these are small points but some times important for the guests,

Posted by on Sep 14, 2015

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Property Features

Jumeirah Frankfurt offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3918 square feet (364 square meters) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Jumeirah Frankfurt. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Frankfurt hotel.

  • 1 building
  • 218 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 3918 sq ft of conference space
  • 364 sq m of conference space
  • Built in 2011
  • Bar or lounge
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Frankfurt Intl. Airport (FRA) (14.4 km / 8.9 mi)
  • Train station: Frankfurt (Main) Central Station (1.6 km / 1 mi)
  • Metro station: Frankfurt (M) Hauptwache Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Jumeirah Frankfurt offers 218 accommodations with iPod docking stations and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium digital channels and pay movies. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Frankfurt hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 6:30 AM to 11:00 AM.

Jumeirah Frankfurt has 2 restaurants serving breakfast, lunch, and dinner.

El Rayyan - This restaurant specializes in Middle Eastern cuisine.

Ember Bar & Lounge - Onsite cocktail bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Talise Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Minimum age to access spa is 5
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.

Pet Policy

  • Pets: EUR 25 per pet, per night
  • Maximum 1 per room (weight limit: 20 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 42 per person (approximately)
  • Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: EUR 32 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frankfurt Jumeirah
  • Jumeirah Frankfurt Hotel
  • Jumeirah Frankfurt
  • Jumeirah Hotel Frankfurt
  • Jumeirah Frankfurt Hotel Frankfurt
  • Jumeirah Frankfurt Hotel
  • Jumeirah Frankfurt Frankfurt
  • Jumeirah Frankfurt Hotel Frankfurt

You should know

  • Jumeirah Frankfurt offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.