2/10 Terrible
DONNA
Traveled with partner
Jun 15, 2025
Disliked: Cleanliness, property conditions & facilities
BEWARE! Front desk staff were kind and welcoming. Lobby was very nice. But that was just a facade. The hotel rooms were less than desirable. The 1st room they gave us was in a building way in the back near a dilapidated old ballroom. Outside our window was a pile of old mattresses and trash. Bathtub was peeling, tile and caulk moldy. 2nd room was across the parking lot in a run down building. There was a hole in the wall above the bed, stained carpet and a 1/2 bathtub that again was peeling, moldy and had an odd odor. We brought this to the attention of the front desk and told them we wouldn’t be staying. The clerk said she would talk to management and issue a refund. No refund was issued. We received an emailed check out receipt for the full amount because they have a non-refundable cancellation policy. Under the circumstances of the condition of the rooms we were offered, I feel a refund was in order. We chose to eat the cost rather than staying in either room and risk getting sick.
DONNA
Stayed 1 night in Jun 2025