Travelocity Verified Review
"Check-in was smooth and easy. Hotel was clean and up to date. After checking in, we decided to leave and of course took the elevator. Once we pressed the button to go down to the lobby the elevator never came. We had to take the stairs. As we made our way downstairs, we asked someone that was apart of room service and she ignored us. We asked again and her exact response was "they need to reset it."
I needed to wash our wet clothes after coming back from the beach and the hotel has a total of 3 washers and 4 dryers. Only 1/3 washers work and only 2/4 dryers worked. So of course there were people waiting for that one washer. The one washer that did work, was a front load washer and had a lot of mold in it. There were also lost socks and underwear lying around. As I made my way back to my room, the elevator stopped working AGAIN! That was twice within 6 hours. I got back to my room and my key card did not work. I brushed it off because I had 2. I kept both cards separated and kept the none working card in the room whenever we left. Our last night there, we got back to the hotel a little after midnight, once we got to the door of our room the second key card stopped working. My husband had to go all the way downstairs to get it reset while carrying a sleeping 1 year old.
The overall stay was good minus the amount of working washers, the cleanliness of the washers, the elevator, and the keycards. "
A verified traveler stayed at Candlewood Suites Destin-Sandestin, an IHG Hotel
