4/10 Malo
Dudley H., Washington DC
10 sept. 2024
No le gustó: Limpieza
Disappointed
The check-in process went very smoothly, and the property was largely as advertised. However, shortly checking in (before any food was opened), we found several roaches on multiple levels throughout the house, and we found several dried hairs in the cabinets and on multiple pieces of cooking ware.
We contacted the management company about the roaches, and they sent out an exterminator shortly thereafter. Unfortunately, after 24 hours we continued to find roaches throughout the house for the remainder of our stay. While we recognize the spiders and ants are part of any house in the area, the continued presence of roaches inside certainly soured the experience.
Furthermore, the furniture was not clean. This went beyond stains or normal "wear & tear." There were particles of foreign matter on the furniture when we first arrived. We cleaned and mitigated as best we could, but again, this was disappointing.
Finally, at approximately 8:40 AM, when we were in the process of checking out before the 9:00 AM departure time, someone came to the property to do a walk around, and it was disruptive to the final loading/packing process.
We have loved the other VRBO properties and experiences we have had, so I hesitate to leave an unwelcome review. But in short, it was disappointing.
Dudley H.
Se hospedó 7 noches en agosto de 2024