Verified review
2/10 Terrible
Emily
Jun 17, 2026
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I am local. This was a birthday staycation for me. I usually love staying at the W, and I had the worst time EVER. I hated it; I will NOT be back. I actually left at 9 p.m. the night before I was supposed to depart bc I was having such a bad time!!! First of all, I was paying $500/night for a bath suite. At 2 a.m., for my first bath, there was no hot water. Tub full of ice cold water. No hot water in shower or sink. Tired, not dressed appropriately for a tech to come, I waited for morning. There was some hot water, but not enough to shower or fill the tub. "JC at your service" fixed me up, but it took over an hour -- I had to leave to go get breakfast while he worked -- and this interrupted an actual bath I was taking?? Beyond that, my mobile key only ever worked in the elevator. I complained twice that it didn't work for my door, EVER. The physical key cards that were given to me by the front desk stopped working midday on Friday, and when I had my friend and our lunch with us, I had to go all the way back downstairs for new keys. In 12 hours I'd had to deal with engineering and the front desk FOUR TIMES???????????? At a $500/night suite where all I wanted to do was relax and take a hot bath??? Honestly shame on y'all. Really really disappointing. I wish someone cared even a little.
Emily
Stayed 2 nights in Jun 2026
