6/10 Okay
Janelle
Oct 29, 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Immediately I had to argue with the front desk woman about my room being prepaid. She said she needed to collect the $$ for 2 nights. I literally had to pull up my credit card statement and show her that i had already paid for the room in advance. Oh, then she saw on another page in her computer that i had indeed paid already.
The door A i was instructed to use stuck very badly. I had to return to the front desk to tell her i couldnt get in through that door. Then she tells me to pull really hard and it will open. I had to lug all my stuff up a flight of steps to get to my room. The room was updated and clean. Everything was stocked and in working order. It was comfortable. The pool area is why i booked this hotel. My nieces wanted to swim. The ceiling in the pool area was literally peeling off and dropping into the pool. There was water from the roof dripping into the pool. The glass solarium over tge end of the pool was dirty and gross. The hot tub jets were an inch above the bench seat. Poor design. Towels were not stocked. Disappointing.
There was a very good restaurant across the street that i walked to for two delicious meals. Overall, I'm not sure i will stay here again.
Janelle
Stayed 2 nights in Oct 2025