Deer Valley , AZ Pet Friendly Hotels

"I REQUESTED A HANDICAP ROOM AS IM DISABLED AND I EVEN CALLED HOTEL DIRECTLY TO MAKE SURE I GOT A HANDICAP ROOM OR AT LEAST DOWNSTAIRS AS IM DISABLED WHEN I GOT THERE TO CHECK IN I FOUND OUT I WAS UPSTAIRS AND NO ELEVATOR EITHER. THE LADY AT LEAST CARRIED MY STUFF UPSTAIRS FOR ME MY SUITCASE WAS HEAVY AS I HAVE A HIP REPLACEMENT AND A KNEE WHICH ITS VERY DIFFICULT TO GO UP OR DOWN STAIRS. I CALLED THE OFFICE NEXT MORNING IT WAS EARLY BUT I ASKED IF SOMEONE COULD PLEASE HELP ME WITH MY SUITCASE AND STUFF GOING DOWN STAIRS AND WAS RUDELY TOLD NO I HAD TO VERY SLOWLY DRAG MY SUITCASE DOWN THOSE STAIRS 11 STEPS TO BE EXACT UPSTAIRS THE CONCRETE HAS CHUNCKS MISSING AND I EASILY TRIPPED 1 LADY ACTUALLY FELL ONTO HER KNEES TRYING TO GO UP THE STAIRS AS THEY ARE MESSED UP AS WELL. I WILL NEVER STAY AT ONE OF THESE HOTELS AGAIN. FOR THE PRICE I PAID WAS WAY HIGH FOR A CRAPPY PLACE LIKE THIS. DIRTY AND ALL. AND THE BED WAS HORRIBLE I COULD FEEL ALL THE SPRINGS INSIDE THE MATTRESS STICKING THROUGH I BARLEY SLEPT AT ALL. IT WAS 5HE WORST HOTEL EXPERIENCE IVE EVER HAD IN MY LIFE "

"This is a much cleaner and friendly place compared to other locations. Would stay again. "

"The staff was very accommodating when we asked to change rooms. Our first room was very old and the capet was stained and in terrible condition the screen was hanging off of the slider to the balcony and the security latch to the door fell off. There were phones in the room but they weren’t plugged into anything so I had to drive over to the lobby for help changing rooms. Another issue was the extensive noise from workers and leaf blowers and construction from surrounding properties. It was not a peaceful stay at all!"

"The pools were nice but not as clean as I would have hoped. Maintenance maintained shrubs and trees around the pools and then blew the cut ups with a high-powered air blower, some of which ended up on and in the water but that was never cleaned within the 5 days we spent. We still enjoyed the sun and the water, but management should consider making some changes here."