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"there were renovations on the entire 1st floor which included the pool. This was not referenced on the website. " More

By a verified traveler on Mon 04 Jul 2022

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Hotel Description

Hotel perfectly located for exploring Frisco

City center stay

You'll find Comerica Center and Stonebriar Centre Mall within 2 miles (3 km) of this hotel. Ford Center at The Star and 6801 Gaylord Parkway are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the laundry service. Luggage storage, laundry facilities, and concierge services are also on offer.

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$94* Per night/room Dec 5 - Dec 6

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (HEARING)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Frisco, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Frisco, an IHG Hotel

Everyone (8) Couples (1) Business (1) Family (4)
1 out of 5
Hotel was dirty. Appears as if it is poorly staffed the management is not up to par. Public Bathrooms near the lobby, breakfast lounge, & fitness center were never cleaned for the duration of my two night stay. Every floor including elevators needed vacuuming. Faucets in my room’s bathroom had steady leaks & the bathroom contained a lot rust. Room AC unit contained lots of debris & dirt. Dresser in my room had folded cardboard stuffed under a front corner in an attempt to level it so the drawers would stay closed. Bags of trash remained outside of rooms for several days. I’m been a regular Holiday Inn Express patron for years, but after this experience and a previous Holiday Inn Express miss on another trip I done with them.

Posted by , from Warner Robins on Nov 15, 2022

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3 out of 5
there were renovations on the entire 1st floor which included the pool. This was not referenced on the website.

Posted by on Jul 4, 2022

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Comment from Hotel Management

Jul 19, 2022 by sia

we apologize for the inconvenience. we are still working on updating the website and soon we will be done with our renovations and the pool, fitness center and the breakfast area will be open in the next few days. we appreciate you sharing this with us and we hope to see you again soon. thank you!

1 out of 5

Posted by on Apr 11, 2021

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1 out of 5
The room was not very clean. The bathroom door had something gross on it everywhere, tiles were falling off the wall, mold growing in shower area. Overall gross.

Posted by on Feb 20, 2020

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4 out of 5
Very convenient to the Ford Center. Very friendly staff. Breakfast buffet very nice...something for everyone.

Posted by on Jan 31, 2020

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Comment from Hotel Management

Jan 31, 2020 by FOM

Thank you for your valued feedback! We look forward to you staying with us again!

5 out of 5
I loved everything, close to places I came to visit. Staff and facility was amazing!

Posted by on Jan 30, 2020

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Comment from Hotel Management

Jan 31, 2020 by FOM

Thank you! We look forward to hosting you in the future

5 out of 5

Posted by on Jan 5, 2020

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4 out of 5
Not too clean, breakfast was ok, staff was ok, parking was ok

Posted by on Dec 10, 2019

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2 out of 5
To begin with , they gave us a room that was already occupied and or someone took a nap in it. They were unaware the room was not cleaned when they assigned it To us. They assigned us to the room next door The microwave and the telephone were disconnected from the outlets, so we plugged everything back up. The television was not working right, not so much the television but the remote control was not synchronized with the TV. We ask some one to come see it while we were out. No one showed up until we called again. I had to ask for complementary shampoo, conditioner and body wash because we had none in the room . So over all we had a bad stay The rooms were nice even though we had to reset our keys 3 times because the wouldn’t open . our rating is a 4 {1~10}

Posted by on Sep 9, 2019

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4 out of 5

Posted by on Jun 14, 2019

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About the Holiday Inn Express Frisco, an IHG Hotel

Location 3400 Parkwood Blvd, Frisco, TX 75034

Renovations + Closures

The following facilities or services will be unavailable from January 13 2022 to January 13 2023 (dates subject to change):

  • Swimming pool

The property will be renovating from July 1 2021 to May 31 2023 (completion date subject to change). The following areas are affected:

  • Business center
  • Fitness facilities
  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Holiday Inn Express Frisco, an IHG Hotel also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Self parking is free. This Frisco hotel is smoke free.

  • 1 building
  • 121 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express Frisco, an IHG Hotel offers 121 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers and hair dryers. This Frisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and staff at the property wear personal protective equipment. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • Frisco Holiday Inn Express
  • Holiday Inn Express Frisco
  • Holiday Inn Express Hotel Frisco
  • Frisco Holiday Inn
  • Holiday Inn Frisco (Plano/Stonebriar) Hotel Frisco
  • Holiday Inn Express Frisco Hotel
  • Frisco Holiday Inn

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.