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Candlewood Suites Grand Prairie - Arlington, an IHG Hotel

2.5-star property
2504 I-20 West, Grand Prairie, TX 1-855-201-7819
3.6 out of 5
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See all 17 travelocity Reviews

"It was a nice room, very comfortable bed, very convenient for our stay near family and shopping centers. " More

By a verified traveler on Sun 11 Apr 2021

Points Of Interest

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Hotel Description

Grand Prairie guestrooms with kitchens

In shopping district

You'll find Grand Prairie Premium Outlets and Epic Waters Indoor Waterpark within 3 miles (5 km) of this hotel. Also, Baylor Scott & White Emergency Hospital - Grand Prairie is within 3 miles (5 km) and Arlington Highlands is within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Enjoy the spa tub and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, kitchens

Featuring conveniences like kitchens and coffee/tea makers, the 68 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Premium bedding, hair dryers, and safes are also available. Weekly housekeeping is available.

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Oct 25 - Oct 26

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible (Communication, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Candlewood Suites Grand Prairie - Arlington, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Grand Prairie - Arlington, an IHG Hotel

Everyone (10) Couples (2) Family (8)
5 out of 5
It was a nice room, very comfortable bed, very convenient for our stay near family and shopping centers.

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 12, 2021 by Hotel Manager

Dear Guest, Thanks for your stay and choosing our hotel as it was convenient and close to your points of interest. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

3 out of 5
I have no complaints about our stay-rooms were nice and staff was friendly. I didnt even mind the pet fee.I paid my bill upon checkout,next day it cleared thru my bank. But the following day i get 3 pending charges which left me negative in my bank. They had already been paid because my online transaction showed it. My bank has disputed it. I wont ever stay there again as i was offended as i was made to feel like i was trying to get something for free.

Posted by on Feb 12, 2021

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Comment from Hotel Management

Mar 9, 2021 by Curt Cleaver

Dear Guest, Thank you for your stay. We regret all the mess mentioned in the review. We shall check and take corrective steps to avoid such things in the future. Shall appreciate your understanding. Sincerely, Curt Cleaver General Manager

2 out of 5

Posted by on Feb 12, 2021

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Comment from Hotel Management

Mar 9, 2021 by Curt Cleaver

Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Curt Cleaver General Manager

4 out of 5

Posted by on Dec 21, 2020

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5 out of 5

Posted by on Sep 28, 2020

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5 out of 5
Rooms are very nice and quiet and clean Staff was nice everything is good

Posted by on Nov 7, 2019

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5 out of 5
Great rooms clean and had everything we needed close by.

Posted by on Oct 4, 2019

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1 out of 5
They said we had queen beds but they were very small so we had to get an extra room. The pool was under par & the elevator stopped working with us in it.

Posted by on Jul 30, 2019

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2 out of 5
The hotel was listed on a different name, the one we normally stayed, do I booked the room. To our surprised, when arriving we were told the hotel was under a different name. No breakfast, construction was going on, no coffee maker in room, no container to get ice, construction noise early in the morning. Very disappointed!!!

Posted by on Jul 21, 2019

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3 out of 5
They were under construction so pool closed during day and no breakfast as promised. The room is lovely but some plumbing issues, and kitchenette was best ever with full sized fridge and double stove, but no supplies at all. The , staff was very nice, but again, I was counting on food and pool for a very brief vacation, so that was disappointing.

Posted by on Jul 20, 2019

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About the Candlewood Suites Grand Prairie - Arlington, an IHG Hotel

Location 2504 I-20 West, Grand Prairie, TX 75052

Property Features

Public spaces have free WiFi. You'll find a business center on site. The business-friendly Candlewood Suites Grand Prairie - Arlington, an IHG Hotel also features a spa tub, laundry facilities, and an elevator. Free self parking is available. This Grand Prairie hotel is smoke free.

  • 68 guestrooms or units
  • 4 levels
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Candlewood Suites Grand Prairie - Arlington, an IHG Hotel offers 68 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Accommodations all include kitchens. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch LED televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby
  • Sailing nearby
  • Parasailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, American Express, Discover, JCB International, Carte Blanche, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, American Express, Discover, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100.00 per stay
  • Cash Breakage deposit: USD 100.0 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Comfort Suites Grand Prairie
  • Comfort Suites Hotel Grand Prairie
  • Suites Grand Prairie Hotel
  • Suites Grand Prairie
  • Candlewood Suites Grand Prairie Arlington
  • Candlewood Suites Grand Prairie - Arlington, an IHG Hotel Hotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.