2/10 Terrible
LISA
Jul 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get to stay here because the IT crash happened awhile before we arrived but apparently no one had checked in for awhile, because desk clerk had no idea what was happening. He tried to reboot the computer for quite awhile but said they had no restroom for us to use. After about 30 minutes they offered to let us into rooms with a master key I guess, but that would mean we couldn’t leave and get back in or go to each other’s room. After about 45 minutes someone else showed up and once again offered to let us in our rooms but when we heard them discussing “looking for cleaned rooms” and making sure they weren’t occupied, we just decided to get up off the filthy sofa and chair in the lobby and leave to find a restroom and other accommodations-which was surprisingly easy at 11:00 pm at a place that apparently didn’t use the same software. Got an email the next day at 3 pm that we could now get a key! Even if I don’t get a refund, it was worth it to leave and get a clean room with breakfast for the same price.
LISA
Stayed 2 nights in Jul 2024