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Best Western Hilliard Inn & Suites

2.5-star property
3831 Park Mill Run Drive, Hilliard, OH 1-855-201-7819

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4.2 out of 5
Very good!
See all 19 Travelocity Reviews

"The area was quiet and seemed safe, although was slightly run down. The hotel was in good shape and the staff was very friendly. There weren't alot of ... " More

By a verified traveler on Mon 16 Aug 2021

Points Of Interest

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Hotel Description

Enjoy the indoor pool at this Hilliard hotel

In Hilliard

You'll be within 2 miles (3 km) of Aquatic Adventures Ohio and 6 miles (10 km) of Ten Pin Alley with a stay here. The Mall at Tuttle Crossing and Shops On Lane Avenue are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 60 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with digital channels. Pillowtop beds, hydromassage showerheads, and coffee/tea makers are also available.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$105* Per night/room Sep 28 - Sep 29

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Hilliard Inn & Suites ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Hilliard Inn & Suites

Everyone (10) Couples (1) Family (2)
4 out of 5
The area was quiet and seemed safe, although was slightly run down. The hotel was in good shape and the staff was very friendly. There weren't alot of restaurants near by, but it wasn't too far out of the way. The complimentary hot breakfast was good and very convenient. If we are in this area again, we would stay here.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 16, 2021 by bw

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites

4 out of 5

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 27, 2019 by bw

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Chris Front Desk Manager Best Western Hilliard Inn & Suites

5 out of 5
I thoroughly enjoyed my stay at the Best Western Hilliard! The rooms were clean and fresh! I loved having the coffee, microwave and refrigerator in the room. The bed was more comfortable than my own!! It was quiet, it was very convenient and the staff was very nice. If I had to pick one thing that I didn't like, I would have to say they keep the pool. It was way too warm to be refreshing. But I will return to this hotel, most definitely!

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 16, 2019 by bw

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

5 out of 5
Great customer service. I would stay here again. I hate that this review is asking for 50 words or more.

Posted by on Sep 9, 2019

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4 out of 5

Posted by on Aug 10, 2019

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Comment from Hotel Management

Oct 4, 2019 by bw

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Chris Front Desk Manager Best Western Hilliard Inn & Suites

4 out of 5

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 3, 2019 by bw

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

4 out of 5
The staff was great, location had many places close, the only negative was that the ceiling in the bathroom coming down, mini fridge SMELLED BAD

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 18, 2019 by bw

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

5 out of 5

Posted by on May 14, 2019

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Comment from Hotel Management

May 18, 2019 by bw

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

5 out of 5

Posted by on Apr 28, 2019

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Comment from Hotel Management

May 3, 2019 by bw

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

5 out of 5
Perfect location! Nearby restaurant's and close to The Ohio State.

Posted by on Dec 7, 2016

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Comment from Hotel Management

Oct 29, 2018 by BW

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

About the Best Western Hilliard Inn & Suites

Location 3831 Park Mill Run Drive, Hilliard, OH 43026

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Hilliard Inn & Suites offers its guests an indoor pool and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. The business-friendly Best Western Hilliard Inn & Suites also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Hilliard hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Hilliard Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LED televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Hilliard Suites Hotel
  • Hilliard & Suites Hilliard
  • Best Western Hilliard Inn & Suites Hotel
  • Best Western Hilliard Inn & Suites Hilliard
  • Best Western Hilliard Inn & Suites Hotel Hilliard
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.