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Best Western Hilliard Inn & Suites

2.5 star property
Enjoy the indoor pool at this Hilliard hotel

Choose dates to view prices

Photo gallery for Best Western Hilliard Inn & Suites

Exterior
Lobby
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, desk, laptop workspace, iron/ironing board
Lobby
Fitness facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3831 Park Mill Run Drive, Hilliard, OH, 43026
  • Place, Mount Carmel Hilliard
    ‪2 min drive‬
  • Place, KSM Clinic
    ‪3 min drive‬
  • Place, Ohio State University
    ‪13 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 336 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(7 reviews)
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Suite-1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-Suite King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 4

Accessible-Suite King Bed, Mobility Accessible, Roll in Shower, Sofabed, Non-Smoking

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Suite-2 Queen Beds, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 6

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Exterior

avid hotel Columbus Northwest - Hilliard by IHG

Hilliard
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, 615 reviews
$86 nightly
The price is $101
Feb 15 - Feb 16
Total with taxes and fees
avid hotel Columbus Northwest - Hilliard by IHG

About the neighborhood

Hilliard

In Hilliard .Within 6 miles (10 km) of this hotel, you'll find Ohio State University and Heritage Golf Club. The Mall at Tuttle Crossing and Shops On Lane Avenue are also within 6 miles (10 km).

What's nearby

  • Mount Carmel Hilliard - 2 min drive - 2.0 miles
  • KSM Clinic - 3 min drive - 1.4 miles
  • Greater Columbus Convention Center - 12 min drive - 12.3 miles
  • Ohio State University - 13 min drive - 5.5 miles
  • Easton Town Center - 21 min drive - 23.7 miles

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 23 min drive

Restaurants

  • ‪7 Brew Coffee - ‬19 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬7 min walk
  • ‪GetGo - ‬3 min drive
  • ‪Wendy's - ‬19 min walk

About this property

Best Western Hilliard Inn & Suites

Enjoy the indoor pool at this Hilliard hotel
Best Western Hilliard Inn & Suites offers its guests an indoor pool and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Hilliard Inn & Suites also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
  • 60 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • 1 conference room
Best Western Hilliard Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. LED televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Similar properties

Exterior
avid hotel Columbus Northwest - Hilliard by IHG
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, 615 reviews
$86 nightly
The price is $101
Feb 15 - Feb 16
Total with taxes and fees
avid hotel Columbus Northwest - Hilliard by IHG

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • LED TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Hilliard Suites Hotel
Hilliard & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel
Best Western Hilliard Inn & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel Hilliard

Frequently asked questions

How close is Best Western Hilliard Inn & Suites to the airport?

Best Western Hilliard Inn & Suites is 19.2 mi (23-min drive) away from the John Glenn Columbus Intl. Airport (CMH) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Hilliard Inn & Suites?

As of Feb 12, 2026, prices found for a 1-night stay for 2 adults at Best Western Hilliard Inn & Suites on Feb 15, 2026 start from $71.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Hilliard Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Best Western Hilliard Inn & Suites.

Does Best Western Hilliard Inn & Suites offer free breakfast?

Best Western Hilliard Inn & Suites offers free full breakfast every day from 6:30 AM to 9:00 AM.

Is there a casino at Best Western Hilliard Inn & Suites?

No, there is no casino at this hotel, but Hollywood Casino (9-min drive) is nearby.

What time is check-in at Best Western Hilliard Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Best Western Hilliard Inn & Suites?

This hotel offers free self parking.

Does Best Western Hilliard Inn & Suites have a pool?

Best Western Hilliard Inn & Suites features an indoor pool.

Does Best Western Hilliard Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Best Western Hilliard Inn & Suites to downtown Hilliard?

Best Western Hilliard Inn & Suites is 2.1 mi away from Hilliard.

Best Western Hilliard Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 67 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean. Staff was friendly and check in was quick.
Stayed 1 night in Dec 2025

10/10 Excellent

CAMERON

Liked: Cleanliness, staff & service, amenities
Breakfast was great. Everything very clean.
Stayed 1 night in Nov 2025

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Stay
Stayed 1 night in Nov 2025

10/10 Excellent

Isai

Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
They let us check in early
Stayed 1 night in Nov 2025

10/10 Excellent

Heidi

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, staff was friendly and helpful, wonderful continental breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Brianne

Stayed 1 night in Nov 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, the breakfast had good variety of food. The parking was plentiful. The staff was friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yes and yes
Stayed 2 nights in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Room was clean, check in was quick and Easy breakfast was decent
Stayed 1 night in Oct 2025

6/10 Okay

Thomas

Stayed 7 nights in Oct 2025

10/10 Excellent

Barbara

Stayed 1 night in Oct 2025

10/10 Excellent

Staci

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a nice, family-friendly stay for the price. There was some construction going on, but the front desk did offer ear plugs. The elevator was broken our first day, but was fixed by the time we left. One of the cleaning ladies was very friendly and kind. She deserves a raise. (She had brownish hair with some red in it and 4 kids I believe, if anyone from the hotel management sees this)
Stayed 3 nights in Oct 2025

4/10 Poor

Alexa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Stay somewhere else!

When we arrived we discovered our air/heat unit wasn't working. It was very stuffy and stagnant smelling in our room. I went to ask front desk and he did come to my room to check on it, which was much appreciated. However, upon realizing that it was broken we were brought a dirty box fan to use for the night. I could see the hallway light shining through the crack of the door and the television remote was very difficult to use. I think perhaps the batteries were low. The bath towels were not restocked in the restroom.
Stayed 1 night in Oct 2025

10/10 Excellent

Line

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perferct.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities
Great
Stayed 1 night in Sep 2025

8/10 Good

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I thought the hotel was good. My only complaint would be the room. The room seemed clean but there was a musty smell. Not sure if old rags were used to wipe down or the room was sitting for a while. Besides that I thought the stay was ok.
Stayed 2 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

Just passing through

Little ragged around edges of property. Needs some TLC. Bed was comfortable. Floors squeak above us. Breakfast was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Nora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy. Hotel was quiet. Was able to get rested.
Stayed 2 nights in Oct 2025

6/10 Okay

William

Liked: Cleanliness, staff & service
Did not like smell in bathroom. Liked responsive staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Asst. Manager, friendly and respectful staff. More variety for breakfast would be nice.
Stayed 3 nights in Oct 2025

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a clean place to stay for one night while visiting Ohio State. Breakfast was typical and fine.
Stayed 1 night in Oct 2025