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"my experience was very nice and I would stay there again and again " More

By a verified traveler on Tue 07 Aug 2018

Hotel Description

Family-friendly 3.5-star hotel near United States Olympic Complex

Close to airport

Your stay at this Central Colorado Springs hotel places you within 3 miles (5 km) of Broadmoor World Arena and Battlefield Colorado. Millibo Art Theatre and Williams Fire Museum are also within 3 miles (5 km).

Multiple dining options

This hotel features 2 restaurants, 2 spa tubs, and an outdoor pool. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site. Enjoy the indoor pool and perks like free self parking and a free airport shuttle.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 500 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include room service, coffee/tea makers, and pillow menus.

Standard Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room Nov 2 - Nov 3

Executive Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Queen Indoor Pool

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Indoor Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Elegante Conference & Event Center Colorado Springs ratings based on 77 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Elegante Conference & Event Center Colorado Springs

Everyone (10) Couples (2) Family (6)
5 out of 5
This hotel was extremely clean and the staff was overly friendly!

Posted by on Oct 17, 2019

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3 out of 5
Parking was great. The front desk clerks were not very friendly, and check in was slow. Check out was fast but the clerk did not ask how my stay went nor did she thank me for staying at the hotel.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Denae Howell, Director of Rooms

Dear Guest, Please accept our most sincere apology for the lack of customer service received at the Front Desk during your check-in & check-out experience. We pride ourselves on offering friendly and efficient customer service and apologize that you did not feel this is what you encountered with our staff. If you can provide me with any details surrounding your reservation (date of arrival/time or date of departure/time or name on the reservation) I would personally like to investigate the front desk agent whom did not provide you with this level of service. Thank you for your assistance. Again, sincere apologies for your less than stellar experience.

5 out of 5
It was nice. Clean room, Staff super helpful. Breakfast buffet had a great selection. Property was a little dated but a great value

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 14, 2019 by Haley Hute, Assistant Front Office Manager

I am glad that you enjoyed your experience when you stayed with us. Hopefully our improvements around the hotel will encourage you to return to see us again in the future. We are happy that you enjoyed the Rustlers Country Cafe Restaurant and their excellent breakfast buffet!

3 out of 5
Such a weird place. Maybe it used to be a casino? Terrible lighting throughout, weird smell, giant with just one elevator. Honestly would suggest you stay elsewhere just based on the vibe.

Posted by , from Yuma Arizona on Jun 30, 2019

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2 out of 5
Lobby was nice but the floor that our room was on smelled very bad and looked dirty.

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by Denae Howell, Director of Rooms

Thank you for taking the time to review the hotel. Apologies for the odor in the hallway of your guest room; that is something which makes for an unpleasant stay and we apologize that the overall memory of your stay was compromised due to this issue. Thank you for bringing this to our attention.

5 out of 5
My room was extraordinary CLEAN! What a cool idea to have the little clothesline in the shower. The shower walls were pretty with a wavy three dimensional look that blended with the wall covering. Finally, good scented shampoo, conditioner, and lotion! Little things do not go unnoticed! My room was very spacious with a very comfortable mattress and lots of plushy pillows! Very quiet third floor room. After eight gate changes at DFW and a three hour weather delay, that bed was heaven on earth! The staff greeting me at 11:30 PM were awesome. I was even given a free coke from the bar! I appreciated the nice on-the-go chef salad from the sweet shop. The mocha from the on sight Starbucks, however, was not even close to one from another Starbucks.

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 11, 2019 by Denae Howell, Director of Rooms

Thank you for taking the time to write your lovely review about your stay with us. It's great to hear when guests enjoy their stay and we are so pleased that you did! We take extra care on the "little details" as you mentioned (such as the Bath & Body Works amenities in the rooms) as we know this is the difference between a memorable stay and a marginal one. We hope to see you back in the future as our valued guest!

3 out of 5
The place was sold out so it took over 30 minutes to check in and there was never enough staff at the check in counter. The ice machine on our floor did not work and we stayed 2 nights, but the key did not work the second day. So I had to stand in line again to have my key reset so I can get in my room.

Posted by on May 28, 2019

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Comment from Hotel Management

May 31, 2019 by Denae Howell, Director of Rooms

Thank you for your review. Apologies about the delay to check-in, amidst the sold out Holiday Weekend travelers. Thank you for informing us about the out of order ice machine on your floor-- we will immediately look in to this concern and make any necessary repairs. Also, apologies about your key getting demagnetized during your stay. It is our intention that each guest's stay be hassle free and pleasant; it is unfortunate that these concerns deterred from your experience. We hope to see you back in the future for another stay to show you how great this hotel can be!

4 out of 5
Great location for activities, back rooms too far from pool

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 28, 2019 by Denae Howell, Director of Rooms

Thank you for your review. We hope to have you back in the future as our valued guest!

5 out of 5
Great as always. Great staff and facilities. Will visit again

Posted by on Mar 10, 2019

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Comment from Hotel Management

Mar 11, 2019 by Erica Golditch Front Office Manager

Thank you for your feedback! We hope to see you in the future!

1 out of 5

Posted by on Mar 8, 2019

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Comment from Hotel Management

Apr 2, 2019 by Erica Golditch-Hotel Manager

Thank you for taking the time to share your feedback. I assure you we daily continue to improve our standards of excellence and our communication to ensure that each's guest's experience is exceptional. We would love to have you back in the future to show you how great this hotel can really be!

About the Hotel Elegante Conference & Event Center Colorado Springs

Location 2886 S Circle Dr, Colorado Springs, CO 80906

Property Features

As a guest of Hotel Elegante Conference & Event Center Colorado Springs, you'll find 2 spa tubs, an outdoor tennis court, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 50,000 square feet (5 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and spa services are also featured at the family-friendly Hotel Elegante Conference & Event Center Colorado Springs. A roundtrip airport shuttle (available on request) and an area shuttle are free. Self parking is free. This 3.5-star Colorado Springs hotel is smoke free.

  • 1 building
  • 500 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 50,000 sq ft of conference space
  • 5 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Airport: Colorado Springs, CO (COS) (14.2 km / 8.9 mi)
  • Property shuttles: Free airport shuttle and area shuttle; casino shuttle
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Hotel Elegante Conference & Event Center Colorado Springs offers 500 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in May 2014.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Rustlers Country Cafe - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Late night fare is available from room service (during limited hours).

Nearby Activities

2 spa tubs are on site along with an indoor pool and an outdoor pool. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court, a 24-hour fitness center, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Basketball on site
  • Game viewing on site

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 5:30 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 5:30 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per stay.

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place a credit card authorization for incidental charges at check-in. Cash and pre-paid credit cards/gift cards are not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 11.95 per person (approximately)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Refrigerator fee: USD 10.00 per stay
  • In-room microwave fee: USD 10.00 per stay
  • Rollaway bed fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Elegante Conference Event Center
  • Hotel Elegante Conference & Event Center Colorado Springs Hotel
  • Hotel Elegante
  • Hotel Elegante Conference
  • Hotel Elegante Conference & Event Center
  • Hotel Elegante Conference & Event Center Colorado Springs
  • Crowne Plaza Colorado Springs Hotel Colorado Springs

You should know

  • Hotel Elegante Conference & Event Center Colorado Springs offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 9 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.