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4.8 out of 5

"Courteous and professional staff: maid, breakfast area, and front desk. What was TERRIBLE was the smell of the pillows--regardless of clean pillow cas ... " More

By a verified traveler on Thu 31 Oct 2019

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Hotel Description

3-star hotel with 1 indoor pools, connected to a shopping center

In shopping district

You'll be within half a mile (1 km) of Randhurst Village and 2 miles (3 km) of Prospect Heights City Hall with a stay here. Rob Roy Golf Course and North School Park are also within 3 miles (5 km).

Free breakfast

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 120 guestrooms also offer free WiFi and MP3 docks. Other amenities include free wired Internet, refrigerators, and flat-screen TVs with cable channels.

2 Queen Bed Room, Hearing Accessible W/ Tub

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$101* Per night/room Dec 17 - Dec 18

1 King Bed Room, W/C Accessible With Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Queen Bed Studio Suite, W/C and Hearing Impaired Accessible With Tub

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

1 King Bed Room, Accessible W/ Roll-In Shower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking (Drinks/Snacks)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hampton Inn & Suites Chicago/Mt. Prospect ratings based on 16 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hampton Inn & Suites Chicago/Mt. Prospect

Everyone (9) Couples (1) Family (4)
4 out of 5
Courteous and professional staff: maid, breakfast area, and front desk. What was TERRIBLE was the smell of the pillows--regardless of clean pillow cases. It smelled like people sleep on these pillows but these are never thoroughly cleaned. It was so strong that it made sleeping uncomfortable.

Posted by on Oct 31, 2019

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Comment from Hotel Management

Nov 21, 2019 by Robert

Thank you for your feedback. We are very happy that our hotel and staff, and it's location met your satisfaction. I am very sorry that the smell of the pillows was so bad that it created such a poor sleeping experience. Housekeeping is aware so can fix this for future guests. We hope to see you again in the near future. Thank you for staying with us.

5 out of 5

Posted by on Oct 19, 2019

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Comment from Hotel Management

Nov 21, 2019 by Robert

Thank you for your feedback. We are very happy that our hotel and staff, and it's location met your satisfaction. We look forward to seeing you again in the near future. Thank you for staying with us.

4 out of 5
Disappointed that I had to pay $8.50/day for parking, adds up to $9 with tax

Posted by on Oct 16, 2019

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Comment from Hotel Management

Nov 21, 2019 by Robert

Thank you for your feedback. We are very happy that our hotel and staff, and it's location met your satisfaction. I am very sorry that you were disappointed with the parking rate. We hope we get a chance to see you again in the near future. Thank you for staying with us.

5 out of 5
Overall experience is nice, the rooms, the aesthetics, the amenities internal and external, everytime i travel to Chicago for business or pleasure and I'm not staying downtown i stay here. Sad to see some of the retail shops go.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Nov 21, 2019 by Robert

Thank you for your feedback. We are very happy that our hotel and staff, and it's location met your satisfaction. We look forward to seeing you again in the near future. Thank you for staying with us.

4 out of 5
Rooms were clean and in very nice condition. Hotel itself was also very nice. I also liked that there was a breakfast bar in the morning. It would have been nice to have free parking, although $8.50 per night is pretty reasonable. However, I was very disappointed that I did not get the room I had reserved (and paid for!) when I booked. I requested a suite with a balcony. This room cost a bit more, but I thought the balcony would be nice. When we checked in, I was told that the room was not available. When I mentioned that the room I reserved cost more than the other suite, I was told that there was nothing to be done, because it was already paid. The person helping me was very nice and comped my parking, but I was still unhappy that the room I reserved wasn't available. Isn't this why people place reservations?!?

Posted by on Sep 16, 2019

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5 out of 5
We live near this hotel, so don’t have much call to stay here, but have recommended it because of its proximity to our house. Now we’re having work done at our place and needed an overnight stay. We were so happy to discover Hampton Inn. It’s decor is contemporary and is welcoming. It still feels new, even though this hotel has been around for awhile. The online booking, price, staff and location, of course were all great. Our room? Excellent- very quiet and a nice view. I also like that when I check out this morning, I’ll be able to visit a few shops before I head out. Will continue to recommend and do it now with the knowledge that Hampton Inn in Mount Prospect is a wonderful choice. Thanks!

Posted by on Sep 15, 2019

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5 out of 5

Posted by on Jun 3, 2019

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5 out of 5
Every one is very courteous and friendly. I would recommend this property to anyone staying in the area.

Posted by on Apr 15, 2019

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5 out of 5
The staff was always very friendly. The room was nicer than in the photos so that was a lovely surprise. The towels were a little rough but everything else was great.

Posted by on Apr 2, 2019

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5 out of 5

4th Stay and All is Good

Pros: Location.
Cons: The view. For whatever reason, my assigned room always faces the ugly side.
This was the fourth time I have stayed at this hotel. Clean, comfortable, and attentive staff. Not sure why, but I am always amazed at how many children are guests. Lots of children.

Posted by on Aug 27, 2018

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About the Hampton Inn & Suites Chicago/Mt. Prospect

Location 1 Randhurst Village Dr, Mount Prospect, IL 60056

Property Features

Hampton Inn & Suites Chicago/Mt. Prospect offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Free breakfast is served daily. Event space at this hotel measures 1500 square feet (139 square meters). The business-friendly Hampton Inn & Suites Chicago/Mt. Prospect also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3-star Mount Prospect hotel is smoke free.

  • 120 guestrooms or units
  • 4 levels
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Mount Prospect Station (2.4 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hampton Inn & Suites Chicago/Mt. Prospect offers 120 air-conditioned accommodations with MP3 docking stations and safes. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 8.50 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago/Mt. Prospect
  • Hampton Inn Chicago/Mt.
  • Hampton Inn Chicago/Mt. Hotel
  • Hampton Inn Chicago/Mt. Hotel Prospect
  • Hampton Inn Chicago/Mt. Prospect
  • Hampton Inn Chicago/Mt. Prospect Hotel
  • Hampton Inn Suites Chicago/Mt. Prospect
  • Hampton ChicagoMt Prospect
  • Hampton Inn & Suites Chicago/Mt. Prospect Hotel
  • Hampton Inn & Suites Chicago/Mt. Prospect Mount Prospect
  • Hampton Inn & Suites Chicago/Mt. Prospect Hotel Mount Prospect

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.