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4.0 out of 5

"I've stayed at 6 different Shangri-La's in Asia and this was the first one that I felt represented a poor relative value, given its premium price: No ... " More

By asa2trv, from California, USA on Tue 16 Oct 2012

Hotel Description

Family-friendly 5-star hotel near Chiang Mai Night Bazaar

Heart of Chiang Mai

With a stay at this Chang Khlan hotel, you'll be within half a mile (1 km) of Chiang Mai Night Bazaar and 2 miles (3 km) of Warorot Market. Tha Phae Gate and Sunday Walking Street Market are also within 2 miles (3 km).

Luxury amenities

This luxury hotel features free water park access, a full-service spa, and 3 restaurants. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy the outdoor pool and perks like free valet parking and a free shopping center shuttle.

Free Internet, fireplaces

Boasting fireplaces, the 277 guestrooms also offer free WiFi and 24-hour room service. Other amenities include free wired Internet, refrigerators, and minibars.

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon, Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon, Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon, Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Hotel Chiang Mai ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Shangri-La Hotel Chiang Mai

3 out of 5

Not up to Shangri-La standard

Pros: Quiet
Cons: seervice
I've stayed at 6 different Shangri-La's in Asia and this was the first one that I felt represented a poor relative value, given its premium price: No breakfast included, all miscellaneous items, mini-bar, etc. were NYC priced. This was Chiang Mai Thailand. I'm used to excellent service from check-in on-not here. I've had better check-in detailing from bellmen everywhere. Their representative in their business office seemed personally inconvenienced by my questions. I had grown accustomed to excellent service from check-in to check-out at Shangri-la. This is a premium priced place with average service. You can do better.

Posted by , from California, USA on Oct 16, 2012

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5 out of 5

Outstanding Hotel - WIll stay again

Just a really pleasant place to stay. From the service you get when you check in to the outstanding club Room, comfortable room and bath, excellent breakfast, excellent gym, beautiful pool, nice spa, and everything about the hotel was done for understated style. Worth more than the cost...I look forward to staying agin.

Posted by on Dec 3, 2009

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Comment from Hotel Management

Mar 3, 2017 by Franz

Dear Customer, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely,

4 out of 5

Brand New Hotel Meets Expectations

Pros\n\nRelaxed Check-in in Lounge\nAbundant and Friendly Service\nLarge, attractive hotel\nGreat Pool\nGood, but unremarkable food\nQuick room service\nFantastic mattress\nVery clean and nice property, well appointed but not drop dead gorgeous in terms of decor\nClose to night market\nReally nice gym\nFlat Screen TV/stocked minibar\nInternational adapters built in\n\nCons\n\nHotel practically empty - no life\nEven though empty - no upgrade\nPlenty of service, but no poolside waiter or poolside massage\nIf they get your food order wrong, they suggest you fill out a comment card.\nCan let you borrow tennis raquets but have no tennis balls to lend or sell.\nNice shower has only adequate water pressure - not too indulgent\n\nIf you want to be in a new really clean hotel with abundant, friendly staff, and near the night market, this is for you. If you expect Four Seasons level of anticipatory service or you really want a rice patty relaxed environment in nature, then choose either the Four Seasons or the Mandarin. The Four Seasons is closer to the elephants, monkeys and other tourist attractions that are fun for kids. If you want to be "in town" then the Shangri-La is in a nice location. \n\nOverally we had a great experience and would return, but little things like an upgrade in a hotel that was basically completely empty, would have left a nice impression.

Posted by on Apr 12, 2008

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Property Features

Shangri-La Hotel Chiang Mai offers its guests a full-service spa, a complimentary water park, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. There are 3 meeting rooms available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Hotel Chiang Mai. Self parking and valet parking are free. This 5-star Chiang Mai hotel is smoke free.

  • 1 building
  • 277 guestrooms or units
  • 12 levels
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Chiang Mai Intl. Airport (CNX) (6 km / 3.7 mi)
  • Train station: Chiang Mai Railway Station (3 km / 1.9 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La Hotel Chiang Mai offers 277 air-conditioned accommodations with fireplaces and minibars. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy breakfast daily from 6:00 AM to 10:30 AM.

Kad Kafe' - Onsite restaurant.

China Kitchen - Onsite restaurant. Open daily.

Dhala Wine Lounge - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a complimentary water park, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a spa tub.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at noon
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 15

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1603 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Hotel Chiang Mai

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) and Shangri-La Cares (Shangri-La) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines and the Ecolab (3rd party expert - Global) sanitization guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: THB 755 for adults and THB 378 for children (approximately)
  • Rollaway bed fee: THB 1603 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chiang Mai Hotel Shangri-La
  • Chiang Mai Shangri-La
  • Chiang Mai Shangri-La Hotel
  • Hotel Shangri-La Chiang Mai
  • Shangri-La Chiang Mai
  • Shangri-La Chiang Mai Hotel
  • Shangri-La Hotel Chiang Mai
  • Chiang Mai Shangri La
  • Shangri La Chiang Mai
  • Shangri La Hotel Chiang Mai
  • Shangri Chiang Mai Chiang Mai
  • Shangri-La Hotel Chiang Mai Hotel
  • Shangri-La Hotel Chiang Mai Chiang Mai
  • Shangri-La Hotel Chiang Mai Hotel Chiang Mai

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.