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"It was Okay, don't know that we would stay there the next time. " More

By a verified traveler on Tue 20 Oct 2020

Hotel Description

Hotel near Harrahs Cherokee Casino in Cherokee

In entertainment district

Stay at this Cherokee hotel and you'll be within half a mile (1 km) of Harrahs Cherokee Casino and 2 miles (3 km) of Oconaluftee Islands Park. Eastern Cherokee Agency and Cherokee Welcome Center are also within 2 miles (3 km).

Free perks

A seasonal outdoor pool is featured at this hotel, along with free self parking. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A fireplace in the lobby and a safe deposit box are also provided.

Free WiFi, comfy beds

The 90 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$71* Per night/room Jan 19 - Jan 20

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Room, 2 Queen Beds, Non Smoking, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cherokee Grand Hotel ratings based on 40 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Cherokee Grand Hotel

Everyone (22) Couples (4) Family (14)
4 out of 5
It was Okay, don't know that we would stay there the next time.

Posted by on Oct 20, 2020

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Comment from Hotel Management

Oct 20, 2020 by GM

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.

5 out of 5
The hotel is a beautiful building, a little rustic as one would expect it to be in the Smokies. The room was nice, the bathroom very nice. The kingsize mattress was very comfortable. The continental breakfast was ok, not a lot of choices as far as cereal and muffins, but good. We will stay there again.

Posted by , from ACWORTH, GA on Oct 14, 2020

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Comment from Hotel Management

Oct 14, 2020 by GM

CEYA Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.

4 out of 5
Did not like smelling cig- smoke even though supposed to be smoke free hotel.

Posted by on Oct 6, 2020

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Comment from Hotel Management

Oct 7, 2020 by GM

Thank you for the review. We are sorry to hear about the smell of the cig-smoke. We do allow people to smoke outside but not on the inside. If someone was smoking in the rooms we charge the 150.00 fee for the extra cleaning. Please in the future bring the issue to our attention and we will address it immediately. Hope to see you again soon.

4 out of 5
Hotel is currently being renovated, so it should be even nicer when they finish.

Posted by , from Monroe, Indiana on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by GM

Jesse Thank you for the review. The hotel will be a lot nicer once we are finished with the renovations. Hope to see you again soon.

1 out of 5
The beds were horrible. Furniture was torn. Never stay again

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 3, 2020 by GM

Thank you for the review. We are sorry to hear that you did not enjoy your stay with us. We are in the process of starting a renovation and all of the rooms will be complete renovated with all new furniture and bedding. Thanks again for staying with us, we truly appreciate. We hope that you will give us another opportunity to prove that our guest comfort and satisfaction is our number one priority.

5 out of 5
My curtain on my window did not provide privacy to my room. Everything else was nice.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 1, 2020 by GM

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We apologize about the curtains. We are planning a renovation and all of the drapes will be replaced. Hope to see you again soon.

3 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 10, 2019 by GM

Thank you for the review. Hope to see you again soon.

5 out of 5

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 7, 2019 by GM

Thank you for the review. Hope to see you again soon

4 out of 5
Quite,ample parking but bathtub was not cleaned properly still had a ring

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 3, 2019 by GM

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We are sorry to hear that the bathtub was not cleaned properly. This will be addressed with the housekeeping staff.Hope you give us another opportunity to prove that our guest comfort is our number one priority.

4 out of 5

Posted by on Nov 29, 2019

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Comment from Hotel Management

Nov 30, 2019 by GM

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Cherokee Grand Hotel also features a seasonal outdoor pool, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free. This Cherokee hotel is smoke free.

  • 90 guestrooms or units
  • 4 levels
  • 3 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (24 hours)
  • Front-desk safe
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Asheville Regional Airport (AVL) (88.4 km / 54.9 mi)
  • Parking: Free self parking

Room Amenities

Cherokee Grand Hotel offers 90 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • One child stays free
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • 11.5 percent destination fee will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cherokee Grand
  • Cherokee Grand Hotel
  • Cherokee Grand Hotel Hotel
  • Cherokee Grand Hotel Cherokee
  • Inn Of The Seven Clans Hotel Cherokee
  • Cherokee Grand Hotel Hotel Cherokee

You should know

  • The seasonal pool will open in June and close in October.
  • Pool access available from 9 AM to 9:00 PM.
  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Cherokee Grand Hotel.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.