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"Great stay will go back again hotel in a good location " More

By a verified traveler on Mon 14 May 2018

Hotel Description

Hotel near Oconaluftee Islands Park in Cherokee

In entertainment district

Within 2 miles (3 km) of this Cherokee hotel, you'll find Oconaluftee Islands Park and Eastern Cherokee Agency. Cherokee Welcome Center and Museum of the Cherokee Indian are also within 2 miles (3 km).

Free perks

A seasonal outdoor pool is featured at this hotel, along with free self parking. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A fireplace in the lobby and a safe deposit box are also provided.

Free WiFi, comfy beds

The 90 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and hydromassage showerheads.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$64* Per night/room Jan 22 - Jan 23

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Cherokee Grand Hotel ratings based on 58 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cherokee Grand Hotel

Everyone (42) Couples (3) Family (13)
1 out of 5
The beds were horrible. Furniture was torn. Never stay again

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 3, 2020 by GM

Thank you for the review. We are sorry to hear that you did not enjoy your stay with us. We are in the process of starting a renovation and all of the rooms will be complete renovated with all new furniture and bedding. Thanks again for staying with us, we truly appreciate. We hope that you will give us another opportunity to prove that our guest comfort and satisfaction is our number one priority.

5 out of 5
My curtain on my window did not provide privacy to my room. Everything else was nice.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 1, 2020 by GM

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We apologize about the curtains. We are planning a renovation and all of the drapes will be replaced. Hope to see you again soon.

3 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 10, 2019 by GM

Thank you for the review. Hope to see you again soon.

5 out of 5

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 7, 2019 by GM

Thank you for the review. Hope to see you again soon

4 out of 5
Quite,ample parking but bathtub was not cleaned properly still had a ring

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 3, 2019 by GM

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We are sorry to hear that the bathtub was not cleaned properly. This will be addressed with the housekeeping staff.Hope you give us another opportunity to prove that our guest comfort is our number one priority.

4 out of 5

Posted by on Nov 29, 2019

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Comment from Hotel Management

Nov 30, 2019 by GM

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.

3 out of 5
The room had not been dusted . The bathroom had a pipe rusted on floor. The pillows were the worst spongy instead of feather pillows. The coffee machine in room looked old and lime deposits in water chamber. The staff and room otherwise was wonderful.

Posted by , from Waxhaw Nc on Nov 22, 2019

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Comment from Hotel Management

Nov 22, 2019 by MG

Charlene Thank ,you for the feedback. We are sorry to hear about the issues you experienced during your stay. We will make sure that we look at these items and make the necessary changes to correct these issues. We hope that you will give us another opportunity to prove that our guest comfort and satisfaction is our number one priority.

4 out of 5

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 11, 2019 by GM

Thank you for the review. Hope to see you again soon

5 out of 5
It was convenient too restaurant an walking distance to the casino an the hotel was very clean

Posted by on Sep 26, 2019

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Comment from Hotel Management

Sep 26, 2019 by GM

Thank you for the review.l We are pleased to hear that you enjoyed your stay with us. Thanks again for staying with us, we truly appreciate it. Hope to see you again soon.

3 out of 5

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 27, 2019 by GM

Thank you for the review. We are sorry to hear you did not enjoy your stay with us. We hope that you will give us another opportunity to prove that our guest satisfaction is our number one priority

Property Features

Free breakfast is available daily. Public spaces have free WiFi. Cherokee Grand Hotel also features a seasonal outdoor pool, coffee/tea in a common area, and a fireplace in the lobby. Free self parking is available. This Cherokee hotel is smoke free.

  • 90 guestrooms or units
  • 4 levels
  • 3 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (24 hours)
  • Front-desk safe
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Asheville, NC (AVL-Asheville Regional) (88.4 km / 54.9 mi)
  • Parking: Free self parking

Room Amenities

Cherokee Grand Hotel offers 90 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • Debit cards not accepted
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cherokee Grand
  • Cherokee Grand Hotel
  • Cherokee Grand Hotel Hotel
  • Cherokee Grand Hotel Cherokee
  • Inn Of The Seven Clans Hotel Cherokee
  • Cherokee Grand Hotel Hotel Cherokee

You should know

  • The seasonal pool will open in June and close in October.
  • Pool access available from 9 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Cherokee Grand Hotel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.