Book a Hotel near Chacchoben Ruins, Quintana Roo

This hotel sits at a great location in Bacalar, within walking distance of everything, and literally a two minutes walk from one of the only free entrance piers in town. However, we had the smallest room in the hotel, and the difference was meaningful. Unlike other rooms, there was no air conditioning, and the bed actually took up most of the space in the tiny room. Additionally, the bathroom was old, hot water was not always available, and the toilet itself was actually inside the shower, meaning that at the end of every shower the toilet was covered in water. Breakfast was a bit poor, consisting of eggs and little else (bad coffee too), and for some reason it took between 15-30 minutes to prepare it (every morning). The real problem is that almost none of the staff speak English - during our four nights stay only once did we encounter an English speaking member of staff. Also, none of the rooms have a view of the lagoon. To conclude, while the location is nice and the staff is friendly, for this price we expected a lot more.