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4.0 out of 5

"The manager was rude, I thought that my credit card was already charged by travelocity, and the manager said I had to pay there. That would have bee ... " More

By a verified traveler on Tue 19 Feb 2019

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Hotel Description

3-star beach aparthotel near Bocagrande Beach

Castillogrande stay

At this Castillogrande aparthotel, you'll be within a 5-minute walk of Malecón Bahía de las Ánimas and Castillo Grande Beach Plaza. Also, Castillo Grande Beach is within half a mile (1 km) and Rio Cartagena Casino is within 2 miles (3 km).

Free perks

An outdoor pool, free self parking, and laundry facilities are featured at this aparthotel. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. A 24-hour business center, a terrace, and dry cleaning are also on offer.

Free WiFi, kitchens

The 32 apartments feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as TVs with cable channels. Other amenities include free WiFi, balconies, and minibars.

Apartment (Two Bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$83* Per night/room Apr 10 - Apr 11

Deluxe Apartment (Three Bedroom)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Travelers Suites Orange Cartagena ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Travelers Suites Orange Cartagena

Family (1)
4 out of 5
The manager was rude, I thought that my credit card was already charged by travelocity, and the manager said I had to pay there. That would have been fine, except he didn't even take the time to explain anything. He was just rude, and brushed us off.

Posted by on Feb 19, 2019

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Property Features

WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Event space at this aparthotel measures 1076 square feet (100 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Travelers Suites Orange Cartagena. The aparthotel can provide concierge services and wedding services. Self parking is free. This 3-star Cartagena aparthotel is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 20 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Travelers Suites Orange Cartagena offers 32 air-conditioned accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. Televisions come with cable channels. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room kitchen
  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Air conditioning

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM. The aparthotel hosts a free manager's reception daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Travelers Suites Orange Cartagena offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: COP 55000 per pet, per night
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Residents must pay VAT (19%) at the property. Travelers on a tourist visa are generally not required to pay VAT. VAT exemption eligibility will be assessed at the property and travelers may need to present their passport and tourist visa. The VAT may be charged where the room is shared by a taxable and non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 70000 per vehicle (one way)
  • Pet fee: COP 55000 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Orange Suites Cartagena
  • Travelers Suites Orange
  • Travelers Suites Orange Aparthotel Cartagena
  • Travelers Suites Orange Cartagena
  • Travelers Suites Orange Cartagena Aparthotel
  • Travelers Suites Orange Aparthotel
  • Travelers Suites Orange Cartagena Cartagena
  • Travelers Suites Orange Cartagena Aparthotel
  • Travelers Suites Orange Cartagena Aparthotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.