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4.0 out of 5

"Perfect location in a most beautiful Casa, large rooms and beautiful surrounds - fountains, pools and a beautiful view from every aspect. With only 11 ... " More

By a verified traveler on Sun 18 Oct 2015

Hotel Description

Family-friendly 4.5-star hotel near Bocagrande Beach

In historical district

Within a 15-minute walk of this Cartagena Walled City hotel, you'll find Clock Tower and Cartagena de Indias Convention Center. Bocagrande Beach and Castillo Grande Beach are also within 3 miles (5 km).

Luxury amenities

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Families will appreciate the onsite laundry facilities and supervised childcare. Unwind with a drink at the poolside bar and enjoy perks like free full breakfast and free WiFi.

Free WiFi, LCD TVs

The 11 guestrooms feature free WiFi, LCD TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include first-run movies, minibars, and room service.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$251* Per night/room Feb 23 - Feb 24

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Casa Pestagua Relais Châteaux ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Casa Pestagua Relais Châteaux

Everyone (1) Couples (1)
5 out of 5

A great escape

Pros: Ambience was wonderful and the staff were amazing. Free bikes to explore the city were fabulous.
Cons: The lounge and rug in the room were a little tired but everything was spotlessly clean.
Location: Great location, walk along the wall of the old town, close to markets, museums and the restaurant in the hotel was fabulous.
Perfect location in a most beautiful Casa, large rooms and beautiful surrounds - fountains, pools and a beautiful view from every aspect. With only 11 rooms the hotel offers privacy and a sense that you are in your own grand villa. The staff were extremely attentive and friendly. The hotel is located in a great part of the old town and has a fabulous restaurant. We felt pampered and enjoyed the stay very much.

Posted by , from New York on Oct 18, 2015

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3 out of 5

Not a bad place but for the money there are bette

Stayed in a luxury/deluxe room. The furniture, though colonial, is a bit run down. Mattress is quite hard. Air conditioning worked well, a necessity given the heat and humidity. The bathroom was spacious. Food (for breakfast) was solid, but not anything fantastic. The television did not work at all during the four day stay. No mention was made of it until the end. Also, beware of hotel charges being charged in USD rather than in pesos. According to the credit card receipt I opted for this choice, but it was not the case. That "option" will cost you another 3.5% if your credit card doesn't charge for foreign transactions. While not entirely unhappy with my stay, I saw nicer options while in Cartagena.

Posted by on Sep 10, 2015

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About the Casa Pestagua Relais Châteaux

Location Santo Domingo, 33-63, Cartagena, Bolivar 130001

Property Features

Casa Pestagua Relais Châteaux offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Event space at this hotel measures 2152 square feet (200 square meters). Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Casa Pestagua Relais Châteaux. An airport shuttle (available 24 hours) is available for a fee. This 4.5-star Cartagena hotel is smoke free.

  • 11 guestrooms or units
  • 2152 sq ft of conference space
  • 200 sq m of conference space
  • Full breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Cartagena (CTG-Rafael Nunez Intl.) (5.8 km / 3.6 mi)
  • Property shuttles: Airport shuttle
  • Parking:

Room Amenities

Casa Pestagua Relais Châteaux offers 11 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6 AM to 10 AM. The hotel hosts a free manager's reception daily.

Casa Pestagua Relais Châteaux has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 99 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Casa Pestagua Relais Châteaux

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • One child stays free
  • No pets or service animals allowed
  • 24-hour check-in
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: USD 3 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Rollaway bed fee: USD 99 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Pestagua
  • Casa Pestagua Boutique Spa
  • Casa Pestagua Boutique Spa Cartagena
  • Casa Pestagua Hotel
  • Casa Pestagua Hotel Boutique
  • Casa Pestagua Relais Châteaux Hotel Cartagena
  • Casa Pestagua Hotel Boutique Spa Cartagena
  • Hotel Casa Pestagua
  • Hotel Pestagua
  • Pestagua Hotel
  • Casa Pestagua Cartagena
  • Casa Pestagua Hotel Boutique Cartagena
  • Casa Pestagua Relais Châteaux Hotel
  • Casa Pestagua Relais Châteaux Cartagena
  • Casa Pestagua Hotel Boutique Spa
  • Casa Pestagua Relais Châteaux
  • Casa Pestagua Relais Chateaux
  • Casa Pestagua Relais Châteaux Hotel
  • Casa Pestagua Relais Châteaux Cartagena
  • Casa Pestagua Relais Châteaux Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.