2/10 Terrible
Onnieka
Business traveler, Traveled with partner
Feb 28, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I walked through the front door I noticed the lock was completely missing. There was a very bad odor along with the smell of smoke. There’s no elevator to access the second floor. Some of the lights & the tv didn’t work in the 1st room so I was put in a new room. I was there Monday-Friday & they never made the bed or changed the sheets. Even though there’s a card in the room that suggest if you want clean bedding leave the card on the bed which I did every morning. I even spoke directly to the manager who informed me that they only change the bedding on Monday Wednesday & Friday, but on Wednesday no new sheets. The same manager told me he would make sure it was done Thursday morning. On Thursday evening still no new bedding. When I spoke to the other manager she informed me that “she would talk to them about it”. The floors are tile so you can see the stains & hairs left from previous customers that remained there until I checked out on Friday morning. They only changed out the towels & the trash bag. They never actually cleaned the room. The bedding also had cigarette burns in them. It was atrocious. The breakfast they claimed to offer consisted of a waffle maker, old stale cereal, and white bread for toast. The fitness room had three machines & absolutely none of them worked. This place masquerades as a hotel but is very much a seedy motel & I don’t understand why Travelocity had them listed on their site as a reputable hotel. I will never book with Travelocity again.
Onnieka
Stayed 4 nights in Feb 2025