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Holiday Inn Express Hotel & Suites Ashtabula-Geneva

2.5-star property
1831 Austinburg Rd, Ashtabula, OH 1-855-201-7819

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4.0 out of 5
Very good!
See all 10 Travelocity Reviews

"The king suite we roomed smelled terrible of cigarette smoke. So we went back downstairs and we were given a new room. To my surprise it was no longer ... " More

By a verified traveler on Sun 13 Sep 2020

Points Of Interest

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Hotel Description

Enjoy the indoor pool at this Ashtabula hotel

In Ashtabula

A stay at this hotel places you within half a mile (1 km) of Chapel Hills Golf Course and 3 miles (5 km) of Western Reserve Greenway. Point Park and Maple Ridge Golf Course are also within 6 miles (10 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the sauna and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 77 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Jan 23 - Jan 24

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Ashtabula-Geneva ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Ashtabula-Geneva

Everyone (2) Couples (2) Family (5)
3 out of 5
The king suite we roomed smelled terrible of cigarette smoke. So we went back downstairs and we were given a new room. To my surprise it was no longer a king suite but instead a regular king room. So I went back downstairs again and asked about compensation for the difference in rooms. The desk clerk said oh sure I can do that for you. What I don’t understand is why this wasn’t just done automatically. I understand your busy and with covid we have to go to the front desk to get anything for your room. Which is an inconvenience. Just try to put your best foot forward and do the right thing for your customers. Thank you sincerely

Posted by , from Austinburg on Sep 13, 2020

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Comment from Hotel Management

Sep 16, 2020 by Missy

Thank you for staying at the Holiday Inn Express Ashtabula/Geneva. Your feedback is important,we use it to improve the hotel and staff. I'm sorry you had an issue with your stay. Thank you, Missy Sheller General Manager

4 out of 5
Everything was nice and very contemporary. Loved my room. The facilitys pool was a bit less inviting though. It was small and not clean. The work out room had limited options. The hotel was beautiful inside otherwise.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Feb 11, 2020 by Missy

Thank you for staying at our hotel.

5 out of 5
Completely surprised that it was so nice. It looked like it was renovated and upgraded. We definitely will come back and stay when in Ohio. The staff was so friendly and nice.

Posted by on Dec 2, 2019

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3 out of 5
We had a problem with the TV. Sounds was in and out and the TV pixelated so often it was tough to see who or what was on screen

Posted by on Oct 26, 2019

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5 out of 5

Posted by on Sep 22, 2019

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4 out of 5
handicap room location was too far from breakfast room and main desk

Posted by on Aug 29, 2019

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4 out of 5
The beds were amazingly comfortable and the renovations very nice. The front desk staff were friendly and helpful. The breakfast staff were also friendly and helpful. It was disappointing that the swimming pool was out of order.

Posted by on Jul 13, 2019

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3 out of 5
Pool was closed and has been since October but not mentioned on website. Very disappointed kids. Room remodeled and clean but lots of oversights. No instructions for automaric blinds or air conditioning so room was stuffy. The door to room hits bathroom door. Shower curtain doesn't meet tub so water floods floor every shower. Nowhere to hold toiletries in shower. No towel bars or hooks near shower. No toilet paper holder. Counter space is small and covered with stack of towels. The lighting is dim. Breakfast was good our first day but it's not available until 630 so not able to eat before traveling the second day. Staff heard concerns and supplied more towels but not apologetic.

Posted by on May 26, 2019

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5 out of 5
Outside of property still needs some work but inside is freshly updated and very clean. Comfortable beds and very quiet.

Posted by on Apr 4, 2019

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4 out of 5

Great stay for wine country

Ok so first off I was a little disappointed. We arrived to see that the hotel was under some construction and their was a small mix up with the room (part in due to my misunderstanding and partly due to Holiday Inn's personal site is a bit misleading with which rooms have what options). But the service was excellent, fast to get us into our room and when I later inquired about upgrading to the the room I had intended I was pleasantly surprised when they comped it. The room was great, we stayed in the sweet with the bubble tub, and the only issue with the room was the dead bolt on the door was broken and their was no safe (but we had no real need of it). Did wish they kept a wine key at the front desk though considering their out in the Geneva area but the comp breakfast was very nice, she didn't stop raving about how great the bed was and once again the staff was great. What started as a disappointment was quickly remedied and we loved the stay, and Im sure if we could have opened those bottles of wine we brought back it would have been even better.

Posted by on Sep 27, 2009

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About the Holiday Inn Express Hotel & Suites Ashtabula-Geneva

Location 1831 Austinburg Rd, Ashtabula, OH 44010

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 30 to January 3:

  • Swimming pool

Property Features

Holiday Inn Express Hotel & Suites Ashtabula-Geneva offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. A business center and a meeting room are available. Public spaces have free WiFi. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Holiday Inn Express Hotel & Suites Ashtabula-Geneva. Self parking is free. This Ashtabula hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 3 levels
  • Dining venue
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hopkins Intl. Airport (CLE) (105.9 km / 65.8 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Ashtabula-Geneva offers 77 air-conditioned accommodations with video-game consoles and safes. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

Holiday Inn Express Hotel & Suites Ashtabula-Geneva has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Ashtabula-Geneva
  • Holiday Inn Express Hotel Ashtabula-Geneva
  • Holiday Inn Express Ashtabula-Geneva
  • Holiday Inn Express Hotel & Suites Ashtabula-Geneva Hotel
  • Holiday Inn Express Hotel & Suites Ashtabula-Geneva Ashtabula
  • Hotel Holiday Inn Express Hotel & Suites Ashtabula-Geneva
  • Holiday Inn Express Hotel & Suites Ashtabula-Geneva Ashtabula
  • Holiday Inn Express Hotel Suites Ashtabula Geneva
  • Holiday Inn Express Hotel
  • Holiday Inn Express
  • Express Ashtabula Geneva

You should know

  • Pool access available from 10:00 AM to 10:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.