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4.4 out of 5

"Didn’t like not having a closet or drawers Too cold to try the pool " More

By a verified traveler on Wed 11 Mar 2020

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Hotel Description

Hotel near Round Rock Sports Center in Round Rock

Heart of Round Rock

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Round Rock Sports Center and within 3 miles (5 km) of Round Rock Premium Outlets. Rock Creek Plaza and Chisholm Trail Crossing Park are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking. A 24-hour business center, a coffee shop, and free WiFi in public areas are also on offer.

Free Internet, comfy beds

The 98 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs, premium bedding, and free local calls are also available.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$82* Per night/room Nov 8 - Nov 9

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

TRU BY Hilton Round Rock ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for TRU BY Hilton Round Rock

Everyone (4) Family (3)
5 out of 5

Posted by on Jul 12, 2021

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5 out of 5

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 16, 2021 by Chasidy R

Thank you for staying with us. We appreciate your feedback.

4 out of 5
Didn’t like not having a closet or drawers Too cold to try the pool

Posted by , from Texas on Mar 11, 2020

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Comment from Hotel Management

Mar 15, 2020 by GM

Thank you, Karen, for your review. Unfortunately, it has still been a little chilly for the pool; however, we hope you'll choose us again when it warms up. Next time, do not hesitate to ask for additional hangers if that will help with not having a closet available. With Tru Spirit, Robin H.

5 out of 5
I like the funky style at Tru. This was my second stay, the first being in San Antonio. And great coffee!

Posted by , from Plano on Nov 27, 2019

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Comment from Hotel Management

Nov 27, 2019 by GM

Thank you, JimT, for your review of our hotel! So nice to see you really enjoy Hilton's new brand. We hope you'll come see us again, the next time your travels bring you to the Round Rock area. Until then - have safe travels, Jim. With Tru Spirit, Robin H.

4 out of 5

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 15, 2019 by GM

Thank you for taking the time to rate our hotel. Come see us again when your travels bring you back to the Round Rock area. With Tru Spirit, Robin H.

3 out of 5
Check in was difficult at 10:30 p.m. I was the only one checking in at that time, so it should have taken about 2 minutes with my confirmation to check me in and give me a key. It took almost 20 minutes, & I still have no idea why. The desk clerk had to call a manager (or someone) about “something”. Could not hear the conversation. If he had just said, I’m sorry, I’m new. Or, we are having internet issues.” Or, ANYTHING, I would have been fine with that! NEVER received an explanation, or a smile. I also had to make 3 trips downstairs. My granddaughter wanted hot tea. Hot water was empty. Went back downstairs to get ice. Thought there would be a glass in the room to make water. Back downstairs to get a cup. Hate that EVERYTHING is downstairs! Want coffee in the morning? Go downstairs again. Will never stay here again.

Posted by on May 9, 2019

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Comment from Hotel Management

May 20, 2019 by General Manager

Good afternoon. I am in receipt of your recent survey completed for my hotel and I wanted to try to reach out to you personally. Unfortunately, this was posted anonymously and it does not allow me to conduct thorough research. I do apologize for your experience and I would love the opportunity to hear about your stay. If you have a moment, please reach out to me, so I may better understand the details of your stay. Thank you so much and I look forward to hearing from you. With Tru Spirit, Robin H.

5 out of 5

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 28, 2019 by Robin H.

Thank you for your rating of 5. We hope to see you the next time you visit Round Rock. In Tru Spirit,

About the TRU BY Hilton Round Rock

Location 2900 Hoppe Trail, Round Rock, TX 78681

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

TRU BY Hilton Round Rock offers its guests an outdoor pool and a 24-hour fitness center. Along with a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. You'll find a 24-hour business center on site. TRU BY Hilton Round Rock also features a terrace, express check-in, and express check-out. Self parking is free. This Round Rock hotel is smoke free.

  • 98 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

TRU BY Hilton Round Rock offers 98 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Premium channels
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds

Tax ID - 30-0791417

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. The tax ID number is 30-0791417. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - 30-0791417
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Hotel Names

  • TRU Hilton Round Rock Property
  • TRU Hilton Round Rock
  • TRU BY Hilton Round Rock Hotel
  • TRU BY Hilton Round Rock Round Rock
  • TRU BY Hilton Round Rock Hotel Round Rock

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.