6/10 Okay
Brandon
Sep 10, 2025
Sorry so negative!
Unfortunately we didn’t feel this to be a 4-star hotel experience. Location in the hills made for a great view and appearance of building inside and out was pleasing. The small details is what made this a mediocre visit. Elevator seemed to show age because the faux panels had chips and cut lines showed splintering. Outlet by coffee pot didn’t work so we had to move coffee pot to restroom in order to use. Wife said coffee was horrible. Room door made noises as if someone was trying to get in but it was housekeeping working at 4:30pm and as they slammed doors to nearby rooms the air pressure caused our door to move. I had to fold cardboard to stick in door to quiet the rattle. TV remote didn’t work properly. Laurel restaurant was very expensive based on the fact that entrees didn’t come with sides they had to be ordered as another billed item. The food was tasty but overall it was basic so we were disappointed. These details may seem minor to most clientele but when an average couple looks to pay a little more for a great experience those flaws stick out.
Brandon
Stayed 1 night in Sep 2025


































