"The property is extremely difficult to locate when using Map assist technology and even the person w/ whom I spoke at the 1-800 # and was reasonably f ... " More
In Austin
Within 2 miles (3 km) of this Austin hotel, you'll find Lakeline Mall and JumpStreet. Main Event Entertainment and Round Rock Independent School District Athletic Complex are also within 3 miles (5 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.
Sep 13, 2022 by Hotel Management
Dear Dianne, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Oct 29, 2019 by Hotel Management
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Sep 20, 2019 by Hotel Management
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also asked our pest control provider to service our hotel immediately. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Jul 26, 2019 by Hotel Management
On behalf of our team at Extended Stay America, thank you for the excellent rating! We strive to deliver clean, comfortable accommodations and outstanding service to each and every guest, and we appreciate you noticing our efforts. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Austin. Sincerely, Hotel Management
May 14, 2019 by Hotel Management
Thank you for reviewing your stay. We're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Mar 22, 2019 by Hotel Management
Thank you for evaluating your stay. We are thrilled to read you liked our location and the service provided by our front desk staff. However, your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Austin Northwest Lakeline Mall also features coffee/tea in a common area, laundry facilities, and a front desk safe. Free self parking is available. This Austin hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Extended Stay America Suites Austin Northwest Lakeline Mall offers 101 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.