"The property is extremely difficult to locate when using Map assist technology and even the person w/ whom I spoke at the 1-800 # and was reasonably f
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Within 2 miles (3 km) of this Austin hotel, you'll find Lakeline Mall and JumpStreet. Main Event Entertainment and Round Rock Independent School District Athletic Complex are also within 3 miles (5 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.
Extended Stay America Suites Austin Northwest Lakeline Mall ratings based on 16 Verified Reviews
Review Summary
2.8
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Extended Stay America Suites Austin Northwest Lakeline Mall
Everyone (9)Family (1)
4 out of 5
The property is extremely difficult to locate when using Map assist technology and even the person w/ whom I spoke at the 1-800 # and was reasonably familiar w/ the property had difficulty locating it. The address posted actually is behind a mall and on the opposite side of the freeway. Since the hotel sits back a bit from the street, the signage was not so obvious unless you just know where to look. The one-way streets complicate matters further. Additionally, while the staff at the hotel was extremely helpful and friendly, the property requires a bit of attention (roach infestation, broken ironing board and a bit dusty.
Posted by Dianne K. on Sep 12, 2022
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Comment from Hotel Management
Sep 13, 2022
by Hotel Management
Dear Dianne, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
2 out of 5
Posted by Josue on Jun 11, 2022
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5 out of 5
Posted by Telina on Jan 5, 2022
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4 out of 5
Posted by veronica on Jul 26, 2021
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1 out of 5
The outside is very misleading, the rooms were wore out and not taken care of, there was broken windows, the entire 4th floor we stayed on
Posted by a verified traveler on Oct 28, 2019
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Comment from Hotel Management
Oct 29, 2019
by Hotel Management
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service.
Sincerely,
Hotel Management
1 out of 5
we found a roach in our room, also when I asked the front desk for a sink so I can rinse my water bottle the sink in the front desk and the area itself was terrible condition cleanliness speaking, obviously they knew there are roaches ...there must have been about 8 just at plain sight.
I am beyond nauseated by the who experience. i am sorry this was not good at all.
Posted by a verified traveler on Sep 19, 2019
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Comment from Hotel Management
Sep 20, 2019
by Hotel Management
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also asked our pest control provider to service our hotel immediately. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.
Sincerely,
Hotel Management
On behalf of our team at Extended Stay America, thank you for the excellent rating! We strive to deliver clean, comfortable accommodations and outstanding service to each and every guest, and we appreciate you noticing our efforts. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Austin.
Sincerely,
Hotel Management
4 out of 5
Posted by a verified traveler on Jun 16, 2019
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2 out of 5
Very dingy with very suspect people entering and leaving location.
Posted by a verified traveler on May 13, 2019
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Comment from Hotel Management
May 14, 2019
by Hotel Management
Thank you for reviewing your stay. We're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Sincerely,
Hotel Management
3 out of 5
Front desk person very friendly and accommodating. In a great location, safe area close to main thoroughfare and restaurants. My room was clean, but well-worn”. Trash in the parking areas at the front needs to be picked up.
Posted by a verified traveler on Mar 21, 2019
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Comment from Hotel Management
Mar 22, 2019
by Hotel Management
Thank you for evaluating your stay. We are thrilled to read you liked our location and the service provided by our front desk staff. However, your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area.
Sincerely,
Hotel Management
About the Extended Stay America Suites Austin Northwest Lakeline Mall
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Austin Northwest Lakeline Mall also features coffee/tea in a common area, laundry facilities, and a front desk safe. Free self parking is available. This Austin hotel is smoke free.
101 guestrooms or units
4 levels
Built in 2002
To-go breakfast (free)
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Front-desk safe
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Laundry facilities
Full-sized refrigerator/freezer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Internet access in public areas - high speed
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Extended Stay America Suites Austin Northwest Lakeline Mall offers 101 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator (full size)
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
Water skiing nearby
Sailing nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)
In-room accessibility (in select rooms)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
Only dogs and cats are allowed
Maximum 2 per room
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 18
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
Housekeeping fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Austin Northwest Lakeline Mall
Extended Stay America Lakeline
Extended Stay America Lakeline Hotel
Extended Stay America Lakeline Hotel Austin Northwest Mall
Extended Stay America Austin Northwest Lakeline Mall Hotel
Extended Stay America Lakeline Mall Hotel
Extended Stay America Lakeline Mall
Extended Stay America Austin Northwest Lakeline Mall
You should know
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites Austin Northwest Lakeline Mall is 24.2 mi (26-min drive) away from the Austin-Bergstrom Intl. Airport (AUS) airport, the closest popular airport to the property.
Airport shuttle services are not available at Extended Stay America Suites Austin Northwest Lakeline Mall.
Extended Stay America Suites Austin Northwest Lakeline Mall offers free on-the-go breakfast every day.
No, there is no casino at this hotel.
Check-in is from 3 PM - midnight.
This hotel offers free self parking.
Extended Stay America Suites Austin Northwest Lakeline Mall does not have a pool.
Extended Stay America Suites Austin Northwest Lakeline Mall does not have a restaurant on site. Nearby dining options include Olive Garden (9-min walk), Tarka Indian Kitchen (9-min walk), and Soto Japanese Restaurant & Sushi Bar (9-min walk).
There are no spa services available at this hotel.
Extended Stay America Suites Austin Northwest Lakeline Mall is 14.1 mi away from Austin.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
