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"No hot watet even changed rooms, still no hot water " More

By a verified traveler on Mon 30 Nov 2020

Hotel Description

3-star hotel near Lady Bird Lake

In suburbs

Stay at this Austin hotel and you'll be within 9 miles (15 km) of Governor's Mansion and Zilker Park. Also within 9 miles (15 km) are Blanton Museum of Art and LBJ Presidential Library.

Renovated in 2015

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, refrigerators

The soundproofed guestrooms offer free WiFi, free wired Internet, and hair dryers. Other amenities include refrigerators, microwaves, and flat-screen TVs with cable channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Courtyard by Marriott Austin Airport ratings based on 27 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Austin Airport

Everyone (11) Business (1) Family (2)
3 out of 5

Posted by on Jan 2, 2021

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Comment from Hotel Management

Jan 3, 2021 by ZeddZaid_FOM_CourtyardAUS

Hi @maria Thank you so much for staying with us. We would love to hear your feedback during your stay in our beautiful hotel. Best Regards!

3 out of 5
No hot watet even changed rooms, still no hot water

Posted by on Nov 30, 2020

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Comment from Hotel Management

Dec 2, 2020 by SDZ-CYAUS

hank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. I likewise apologize for any miscommunication. Please give us a chance to make it right for you. Thank you and God bless.

5 out of 5
The entry layout was beautiful; access to hotel was easy to get to; and overall cleanliness. Very appealing.

Posted by , from San Antonio on Jun 22, 2020

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Comment from Hotel Management

Jun 23, 2020 by ZeddZaid_FrontOfficeManagerCYAUS

Thank You! Cynthia on your kind words and we are very happy that you enjoyed your stay with us. Also Thank you so much for choosing Courtyard by Marriott Austin Airport. Please see us soon whenever travel brings you back here in ATX!

5 out of 5

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 4, 2020 by zeddzaid_CourtyardAUSAA

Thank You for staying with us. Please see us again whenever travel brings you back in ATX. Cheers!

5 out of 5
The visit was great, the hotel and staff were very friendly, helpful and accommodating.

Posted by on Jan 30, 2020

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Comment from Hotel Management

Feb 2, 2020 by ZeddZaid_CourtyardAUSA

Thank you for choosing and enjoying the Courtyard by Marriott Austin Airport. We look forward to having you again with us on your next visit to ATX. Kindest regards.

5 out of 5
Nice & clean Breakfast was ok Needed more drinks like milk

Posted by on May 26, 2019

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Comment from Hotel Management

May 26, 2019 by Manager

Thank you for reviewing the Courtyard Austin Airport. We greatly appreciate your feedback and hope to see you again soon in Austin!

4 out of 5
Was really relaxing, was just a little uncomfortable with the people hanging around outside at night.

Posted by on Dec 16, 2018

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Comment from Hotel Management

Dec 21, 2018 by Devann

Thank you for reviewing the Courtyard Austin Airport! We greatly appreciate your feedback. We do apologize for the uneasy feeling you had at night outside but would like to reassure you that we are in a safe area of Austin. We hope to see you again soon!

4 out of 5
Clean and convenient to Airport and COTA. Sat in the rear patio area and it was a bit under maintained. Over all and all a good experience.

Posted by on Apr 24, 2018

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1 out of 5

Problematic hotel; unhelpful staff

I wasn't able to sleep at all because there was a ticking noise all night in the hotel room. Then, the next morning there was no hot water for a shower. The worst part was I went to the front desk to report these issues, the clerk said there was nothing he could do. Very shocked and disappointed- I expect more from Marriott

Posted by , from Austin, Tx on Aug 25, 2016

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Comment from Hotel Management

Oct 7, 2016 by Matthew - General Manager

Thank you for reporting this. I appreciate your feedback and look forward to training our staff to handle this better in the future.

1 out of 5

Dirty hotel

My room wasn't properly cleaned. Left over fruits from prior guest were still in the room. Iron board was filthy

Posted by on Aug 2, 2016

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Comment from Hotel Management

Oct 7, 2016 by Matthew - General Manager

Thank you for sharing this experience. I am sorry you had such a poor experience. We will do better in the future.

About the Courtyard by Marriott Austin Airport

Location 7809 E Ben White Blvd, Austin, TX 78741

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 19 to January 10:

  • Bar/Lounge
  • Dining venue

Property Features

Courtyard by Marriott Austin Airport offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Courtyard by Marriott Austin Airport. An area shuttle within 2 miles and a roundtrip airport shuttle (available on request) are free. Free self parking is available. A complete renovation of Courtyard by Marriott Austin Airport was completed in March 2015. This 3-star Austin hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 5 levels
  • Built in 2006
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Austin-Bergstrom Intl. Airport (AUS) (5.4 km / 3.4 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 2 miles
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Courtyard by Marriott Austin Airport offers 150 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6 AM to 10 AM.

The Bistro - This restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Pets cannot be left unattended

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 12.50 for adults, USD 5 and USD 8 for children (approximately)
  • Uncovered extended parking fee: USD 7.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austin Airport Courtyard Marriott
  • Courtyard Austin Airport
  • Courtyard Marriott Austin Airport
  • Courtyard Marriott Hotel Austin Airport
  • Marriott Austin Airport
  • Marriott Courtyard Austin Airport
  • Courtyard By Marriott Austin Airport Hotel Austin
  • Courtyard Marriott Austin Airport Hotel
  • Courtyard Marriott Austin
  • Courtyard By Marriott Austin
  • Courtyard by Marriott Austin Airport Hotel
  • Courtyard by Marriott Austin Airport Austin
  • Courtyard by Marriott Austin Airport Hotel Austin

You should know

  • Courtyard by Marriott Austin Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.