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Casulo Hotel

3.5-star property
3017 South I35, Austin, TX 1-855-201-7819
2.8 out of 5
See all 12 travelocity Reviews

"It was a great price and location but needs updating. " More

By a verified traveler on Thu 09 Jan 2020

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Hotel Description

3.5-star boutique hotel near South Congress Avenue

East Riverside - Oltorf stay

Your stay at this East Riverside - Oltorf hotel places you within 3 miles (5 km) of South Congress Avenue and Austin Convention Center. St. Edward's University and Lady Bird Lake are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Free parking, a terrace, and luggage storage are also offered.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$101* Per night/room Oct 11 - Oct 12

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Casulo Hotel ratings based on 12 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Casulo Hotel

Everyone (7) Couples (2) Family (1)
1 out of 5
First room didn’t have tv’s, second room had a window unit that only blew cool air. The day I found a space heater. No comforter in the room. People banging on my door at 5 and 6 o’clock in the morning. Couple of years ago this used to be nice and quaint hide away hotel. I’m sure Covid shutdown is majority to blame. But I won’t be back.

Posted by on Mar 30, 2021

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2 out of 5

Posted by on Jan 26, 2020

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3 out of 5
It was a great price and location but needs updating.

Posted by on Jan 9, 2020

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1 out of 5
When I arrived the property looked NOTHING like the photos. It was run down and dirty. The grounds were unkept and the pool looked like a war zone. The room was large but had only been cleaned surface level. There were so many stains in the carpet I thought it was a design at first. The toilet seat had pee stains under the lid. The smell was the absolute worst. I could not breathe in the hallway and the rooms odor was almost just as unbearable. This place is not fit for a human.

Posted by on Oct 23, 2019

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2 out of 5
Perhaps this property should be considered a "motel" and not a hotel. There is a smell as soon as you walk in, the room was not ready (after 3pm), and the attitude of the staff was mediocre.

Posted by on Oct 22, 2019

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1 out of 5
This property is filthy, smells bad, is generally trying to make a silk purse out of a gangrenous sow's ear. The woman at the front desk was very nice, and tried to help us into a better room, but after three successively gross and grosser rooms, we had to give up and go somewhere else.

Posted by on Jun 27, 2019

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4 out of 5
For the price this was an enjoyable stay. The room was really nice.

Posted by on Jun 1, 2019

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5 out of 5

Posted by on May 28, 2019

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1 out of 5
This property was awful. It’s obvious they’re under construction, but my room, 202, was filthy. I took photos. There was even a big wad of what looked like a baseball size spur ball stuck to the ceiling near the smoke detector. Seriously. I have photos of it. The bathroom door looked like there was puke splatter a foot up from the bottom. Under the vanity was the same way. Disgusting. I couldn’t clean it up because they don’t give you toiletries. There’s no clock in the room or even lamps beside bed. There’s lights in the wall beside bed, only 1 worked. Tile on wall behind bed looked new, furniture was dirty, old, scratched and repurposed. TV didn’t work. Don’t stay here. Just don’t.

Posted by , from Dallas on Apr 12, 2019

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Comment from Hotel Management

May 3, 2019 by Courtney

Hello - My name is Courtney and I am the new Sales Manager here at Casulo Hotel in Austin. We appreciate your honest feedback. Thank you for taking the time to reach out and provide an opportunity to make Casulo Hotel the best it can be. Construction next door has led to some unfortunate issues, but we are currently undergoing new measures to greatly improve our overall service and rapport. Again, we are extremely sorry for your recent experience and are doing our best to make sure this situation is avoided in the future. Please, feel free to let us know if there is anything we can do to gain a second chance.

5 out of 5

Posted by on Jan 13, 2019

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Comment from Hotel Management

Apr 18, 2019 by Courtney

We appreciate your honest feedback. Thank you for taking the time to reach out and provide an opportunity to make Casulo Hotel the best it can be. We are currently undergoing new measures to greatly improve our service and rapport. In the future, we can assure your stay will be even more rewarding. Have a wonderful day and enjoy your travels!

About the Casulo Hotel

Location 3017 South I35, Austin, TX 78741

Property Features

Casulo Hotel offers its guests an outdoor pool and a 24-hour fitness center. Public spaces have free WiFi. Event space at this hotel measures 350 square feet (33 square meters) and includes conference space. The business-friendly Casulo Hotel also features a terrace, room service (during limited hours), and a front desk safe. Free self parking is available. This 3.5-star Austin hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 3 levels
  • 350 sq ft of conference space
  • 33 sq m of conference space
  • Built in 2009
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Train station: Austin Station (6.6 km / 4.1 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Casulo Hotel offers 51 air-conditioned accommodations with coffee/tea makers and slippers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 15.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casulo
  • Casulo Austin
  • Casulo Hotel
  • Casulo Hotel Austin
  • Casulo Hotel Hotel
  • Casulo Hotel Austin
  • Casulo Hotel Hotel Austin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.