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Best Western Plus Hotel & Suites Airport South

2.5-star property
1556 Phoenix Boulevard College Park, College Park, GA 1-855-201-7819
3.5 out of 5
Good!
See all 15 travelocity Reviews

"I must admit that my room smelled like stale cigarettes. " More

By a verified traveler on Wed 12 Feb 2020

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Hotel Description

Hotel near Georgia International Convention Center in College Park

Close to airport

You'll be within 6 miles (10 km) of Georgia International Convention Center and 9 miles (15 km) of Camp Creek Marketplace. Lakewood Amphitheatre is within 9 miles (15 km) and Georgia State University is within 12 miles (20 km).

Free airport shuttle

A gym, self parking, and laundry facilities are featured at this hotel. A free airport shuttle is offered as well. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80* Per night/room Dec 4 - Dec 5

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Hotel & Suites Airport South ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Hotel & Suites Airport South

Everyone (7) Couples (1) Family (5)
2 out of 5
Staff was not very professional and not helpful. Breakfast was terrible. No brewed coffee, no orange juice, egg pan empty. Overall breakfast was not good

Posted by on Sep 21, 2022

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Comment from Hotel Management

Sep 22, 2022 by General Manager

Dear Ronald, Thank you for taking the time to tell us about your experience at Best Western Plus Hotel & Suites Airport South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus Hotel & Suites Airport South, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

2 out of 5
Our room had not been cleaned. There was trash around the microwave and the trash can was full. Beds were dirty and the bathroom smelled like urine. We tried to switch to a different room, but the room they sent us to looked as if it were already occupied because beds were unmade and there was somebody's things in there. We ended up going to a different hotel. Not a good experience.

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 11, 2022 by General Manager

Dear Michelle, Thank you for taking the time to tell us about your experience at Best Western Plus Hotel & Suites Airport South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus Hotel & Suites Airport South, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

2 out of 5

Posted by on Feb 28, 2022

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1 out of 5
I want my money back.. The bed had hair on the top blanket. And the bottom sheet had brown stains on it. I asked if I could switch rooms they didn't have any so I ask for a refund, and the manager was to busy to handle the matter. The front desk lady said they can't give me a refund. I don't know who to contact for this. I will have to blast them on social media.

Posted by on Nov 27, 2021

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Comment from Hotel Management

Nov 28, 2021 by S. Stephens

I apologize that your stay was not a comfortable and satisfying stay. Spots on the sheets is definitely not the experience we want our guest to have when staying with us.

4 out of 5

Posted by on Feb 1, 2021

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Comment from Hotel Management

Feb 11, 2021 by Dave Manager

Thanks for taking the time out to let us know how we are doing

5 out of 5

Posted by on Dec 6, 2020

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Comment from Hotel Management

Dec 6, 2020 by Dave Manager

Thanks for taking the time out to let know how we are doing

4 out of 5
I must admit that my room smelled like stale cigarettes.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Management

Thank you for staying with us. We apologize for the inconvenience...we will address your concerns

5 out of 5
Biggest complaint is that there are not a lot of restaurants in the area. Had very nice breakfast buffet. One other complaint is that the pillows are really small and the parking spaces are even smaller. It is almost impossible to get out of your parking space since the distance between the rows is about one car length. Overall very nice place if a little pricey.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Jackie

Thank you for staying with us. We apologize for some inconvenience during your past visit

4 out of 5
I liked the location. Everyone was friendly. I would like the to have better working remote. It is w bit much when ypu have to get out of bed to change the station for all things you use on the remote

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 11, 2019 by Jackie

We appreciate your feedback! Apologies for the inconvenience you had during your past visit .. the remote could have a weak battery it could have been fixed by calling our guest services

5 out of 5
I have nothing more to say except last nights hotel attendant at the desk was so nice friendly and kind

Posted by on Nov 13, 2019

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Comment from Hotel Management

Dec 7, 2019 by Jackie

Thank you for staying with us. We appreciate your feedback!

About the Best Western Plus Hotel & Suites Airport South

Location 1556 Phoenix Boulevard College Park, College Park, GA 30349

Property Features

There's a snack bar/deli on site. Public spaces have WiFi for a fee. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1100 square feet (102 square meters) and includes conference space. A roundtrip airport shuttle is free at scheduled times. The business-friendly Best Western Plus Hotel & Suites Airport South also features a fitness center, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This College Park hotel is smoke free.

  • 87 guestrooms or units
  • 5 levels
  • 1100 sq ft of conference space
  • 102 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Best Western Plus Hotel & Suites Airport South offers 87 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This College Park hotel provides wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) for a surcharge. Business-friendly amenities include desk chairs along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Best Western Plus Hotel & Suites Airport South offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 30 per accommodation, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per person, per stay
  • 13 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1.99 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 1.99 per night (rates may vary)
  • Self parking fee: USD 8.00 per day
  • Extended parking fee: USD 6.00 per day
  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Airport South
  • Best Western Plus Airport South
  • Best Western Plus Hotel Airport South
  • Best Western Plus Hotel South
  • Best Western Plus Hotel Airport South College Park
  • Best Western Plus Airport South College Park
  • Best Western Plus Hotel And Suites Airport South
  • Best Western Plus Hotel Suites Airport South
  • Best Western College Park
  • Plus & Suites College Park
  • Best Western Plus Hotel & Suites Airport South Hotel
  • Best Western Plus Hotel & Suites Airport South College Park

You should know

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.