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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

3-star property
4 Roberts Rd, Asheville, NC 1-855-201-7819

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4.4 out of 5
Excellent!
See all 34 Travelocity Reviews

"Hotel was very clean and bed was very comfy " More

By a verified traveler on Wed 05 May 2021

Points Of Interest

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Hotel Description

3-star hotel near Biltmore Estate

Heart of Asheville

You'll be within half a mile (1 km) of Asheville's Fun Depot and 2 miles (3 km) of Biltmore Estate with a stay here. Cathedral Of All Souls and Galilean Fisherman Free School are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and free weekday newspapers. LCD TVs come with satellite channels, and other amenities include refrigerators and microwaves.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$78* Per night/room May 16 - May 17

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection ratings based on 34 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

Everyone (18) Couples (5) Family (15)
5 out of 5
Hotel was very clean and bed was very comfy

Posted by on May 5, 2021

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Comment from Hotel Management

May 5, 2021 by Cindy Farthing

We are so happy you enjoyed your stay with us! Thank you for taking the time to review our hotel!

5 out of 5

Posted by on Jan 3, 2021

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Comment from Hotel Management

Jan 3, 2021 by GM

Thank you for the great review! We are happy that you enjoyed your stay!

4 out of 5
Felt the room was a tad small but nice. Like that they still offered a grab and go breakfast during pandemic. Overall I enjoyed my stay and would stay here again.

Posted by , from Atlanta, GA on Oct 31, 2020

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Comment from Hotel Management

Dec 11, 2020 by GM

Thank you for the great review! We are happy that you enjoyed your stay!

4 out of 5
Easy to find. On corner location next to overpass. Traffic noise at night. With Covid if your room is more than an overnight stay. They do not clean rooms during your stay. Had to go get extra towels on our second night stay. Rates were good for the areawith discount. Not far from Blue Ridge Parkway & Biltmore Estates.

Posted by , from Fayetteville NC on Oct 23, 2020

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Comment from Hotel Management

Dec 11, 2020 by GM

Thank you for the great review! We are happy that you enjoyed your stay!

4 out of 5

Posted by on Sep 5, 2020

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Comment from Hotel Management

Sep 28, 2020 by Darrin

Thank you so much! We are happy that you enjoyed your stay!

5 out of 5
We loved the staff and the cleanliness. Overall a very positive experience

Posted by , from Colorado Springs on Aug 23, 2020

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Comment from Hotel Management

Sep 11, 2020 by GM

Thank you for the great review! We are happy that you enjoyed your stay!

5 out of 5

Posted by on Aug 6, 2020

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Comment from Hotel Management

Sep 11, 2020 by GM

Thank you for the great review! We are happy that you enjoyed your stay!

4 out of 5
The shower head sprayed all over instead of concentrated stream.

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by General Manager

Thank you for choosing to stay with us and taking the time to leave us your valuable feedback. We trust your accommodations were to your liking and that you enjoyed a good night's sleep. We apologize that the shower was not to your liking; we are always looking for ways we can improve our guests' experience. Please come back and see us again when you are next in Asheville.

5 out of 5

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 11, 2020 by Megan Harris .

We are so happy you enjoyed your stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel.

5 out of 5

Posted by on Dec 25, 2019

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Comment from Hotel Management

Jan 8, 2020 by Megan Harris .

We are so happy you enjoyed your stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel.

About the Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

Location 4 Roberts Rd, Asheville, NC 28803

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available daily. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. Self parking is free. This 3-star Asheville hotel is smoke free.

  • 1 building
  • 73 guestrooms or units
  • 4 levels
  • Built in 2009
  • To-go breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Asheville Regional Airport (AVL) (25.4 km / 15.8 mi)
  • Parking: Free self parking

Room Amenities

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection offers 73 accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 36-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brookstone Asheville
  • Brookstone Lodge
  • Brookstone Lodge Asheville
  • Brookstone Hotel Asheville
  • Brookstone Lodge

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.