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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

3-star property
4 Roberts Rd, Asheville, NC 1-855-201-7819

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4.2 out of 5
Very good!
See all 76 Travelocity Reviews

"We liked being close to shopping. Hotel was quite. Staff was friendly. " More

By a verified traveler on Tue 03 Dec 2019

Hotel Description

3-star hotel near Biltmore Village

Heart of Asheville

You'll be within half a mile (1 km) of Asheville's Fun Depot and 2 miles (3 km) of Biltmore Village with a stay here. Biltmore Estate and The Orange Peel are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like cooked-to-order breakfast and free self parking.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and free weekday newspapers. LCD TVs come with satellite channels, and other amenities include refrigerators and microwaves.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$61* Per night/room Mar 2 - Mar 3

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection ratings based on 76 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

Everyone (29) Couples (4) Family (11)
5 out of 5

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 11, 2020 by Megan Harris .

We are so happy you enjoyed your stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel.

5 out of 5

Posted by on Dec 25, 2019

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Comment from Hotel Management

Jan 8, 2020 by Megan Harris .

We are so happy you enjoyed your stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel.

4 out of 5
We liked being close to shopping. Hotel was quite. Staff was friendly.

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 3, 2019 by Megan Harris

We are so happy you enjoyed your stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel.

4 out of 5
I was dumbfounded when, upon arrival late at night, I learned that this facility does not accommodate locals. I had just vacated my home after a back-breaking week. I was able to appeal to the desk person's humanity and spent two restful nights before continuing on with my journey. Whether or not you agree with this practice, you should be aware that it can and does happen. https://www.wmbfnews.com/story/38322178/law-allows-hotels-to-turn-down-locals/

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 18, 2019 by General Manager

Although we are glad that our team was able to accommodate you in a time where comfort was needed, please accept our apologies for our current policy. Due to past experiences with the locals, we had to make the unfortunate decision to not offer rooms to them. Nevertheless, it delightful to know that your stay was pleasant. It is our hope that this decision is only temporary and welcome the opportunity to host you again in the future should this policy change. We wish you the best of luck and safe travels.

4 out of 5
The property itself was clean, the staff were all nice, and it was a beautiful hotel. The beds were fairly comfortable. Breakfast was good. The rooms were noisy though. You could here people walking around above us and in the rooms beside us. The floors weren’t carpeted, which could be the main issue. There was also a mold issue in our shower. Other than that, our stay was nice. I would book here again.

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 3, 2019 by Megan Harris

We are sorry to hear about your negative experience. We appreciate your feedback. Thank you for taking the time to review our hotel.

5 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 19, 2019 by Megan Harris

We are so happy you enjoyed your stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel.

5 out of 5
When we were ready to check out the elevator was not working and my friend had a rather large suitcase she had to tote down the stairs.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 29, 2019 by Megan Harris

We are so happy you enjoyed your overall stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel!

5 out of 5
Very convenient to interstate highway, clean, personnel pleasant, breakfast very nice. We want to stay there again. Best motel bargain in asheville.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 22, 2019 by Megan Harris

We are so happy you enjoyed your overall stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel!

4 out of 5
Good location. Rooms and furniture were very dated, but mattress nice and firm. Quiet, mostly families and tourist vs biz. Not enough parking.

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 15, 2019 by Megan Harris

We are so happy you enjoyed your overall stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel!

4 out of 5

Posted by on Aug 3, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 4, 2019 by Megan Harris

We are so happy you enjoyed your stay with us! We appreciate your feedback. Thank you for taking the time to review our hotel

About the Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

Location 4 Roberts Rd, Asheville, NC 28803

Property Features

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available daily. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. Self parking is free. This 3-star Asheville hotel is smoke free.

  • 1 building
  • 73 guestrooms or units
  • 4 levels
  • Built in 2009
  • Cooked-to-order breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Asheville, NC (AVL-Asheville Regional) (14.9 km / 9.3 mi)
  • Parking: Free self parking

Room Amenities

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection offers 73 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 36-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brookstone Asheville
  • Brookstone Lodge
  • Brookstone Lodge Asheville
  • Brookstone Hotel Asheville
  • Brookstone Lodge

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.