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4.5 out of 5

"The front desk lady when we first arrived at the facility was probably having a bad day but her tone of voice was not so pleasant. Now when we left th ... " More

By a verified traveler on Sat 28 Jul 2018

Hotel Description

4-star adults-only resort near Viejas Casino

In Alpine

You'll be within half a mile (1 km) of Viejas Casino and 12 miles (20 km) of Sycuan Casino. Lake Cuyamaca and Boomers El Cajon are also within 20 miles (32 km).

Casino, outdoor pool

A casino, 4 restaurants, and an outdoor pool are all featured at this smoke-free resort. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the fitness center and perks like a free area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 237 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs. Room service, premium bedding, and free bottled water are also available.

Deluxe Room, 1 King Bed Family Friendly-Viejas Hotel

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Sep 23 - Sep 24

Signature Suite, 1 King Bed 21+ Only - Willows Hotel

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds- Family Friendly- Viejas Hotel

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard King-Family Friendly-Viejas Hotel

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viejas Casino & Willows Hotel ratings based on 33 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Viejas Casino & Willows Hotel

Everyone (22) Couples (3) Family (4)
4 out of 5

Posted by on Aug 24, 2019

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5 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 23, 2019 by Alejandro G. - VP of Hotel Operations

Thank you for choosing Viejas Casino and Resort!

5 out of 5
Everything is first rate. From the staff to the property itself

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 10, 2019 by Laura R.

Thank you so much for being our guest! We hope to welcome you again soon.

5 out of 5
The property has all the amenities you need. The pool area is amazing. Love having the bar at the pool. Good music. Restaurant selections are kinda small. Would be nice to have more selections for food. But the room and facilities are wonderful. And love the complimentary valet parking - that was so much appreciated. Thank you

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by Laura R.

Thank you so much for your review! We're very happy to read you enjoyed our property and amenities. We hope you can visit us again soon for another amazing stay.

5 out of 5
Everything about this property is amazing! The friendliest employees. Adult pool and hotel or family side. CLEAN! Large casino. Shopping and food outlet plus bowling alley. Great food. Wish I had known about this place years ago. FANTASTIC!

Posted by on Jul 19, 2019

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Comment from Hotel Management

Jul 19, 2019 by Laura R.

Thank you so much for your lovely review. We're so happy to see you had a fantastic stay with us. We look forward to welcoming you again soon.

5 out of 5

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 16, 2019 by Alejandro G. - Interim VP of Hotel Operations

We are delighted that you enjoyed your stay and hope to see you again soon!

5 out of 5
A real surprise, tucked away in Alpine, California. Outstanding staff and amenities. Would definitely revisit when in the San Diego area!!

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 10, 2019 by Laura R.

Thank you so much! We hope to see you again soon.

2 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Laura R.

Thank you for your feedback. Our team would greatly appreciate the opportunity to speak with you directly in regards to your recent stay. Please contact a member of management at your convenience.

4 out of 5
The staff was friendly the casino was large and open

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Laura R.

Thank you so much for being our guest.

5 out of 5
Love the patio rooms!! We stay a few times a year just to get away and we only live 10 minutes away👍

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 3, 2019 by Laura R.

Thank you for your continuous support. We're so happy to see you enjoyed your stay with us and hope you can continue visiting us.

About the Viejas Casino & Willows Hotel

Location 5000 Willows Road, Alpine, CA 91901

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 05 November to 31 March:

  • Swimming pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Viejas Casino & Willows Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A casino, a terrace, and an arcade/game room are also featured at the business-friendly Viejas Casino & Willows Hotel. Valet parking is free. This 4-star Alpine resort is smoke free.

  • 237 guestrooms or units
  • 4 dining venues
  • Casino
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Game room or arcade
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (56.7 km / 35.3 mi)
  • Property shuttles: Free area shuttle, casino shuttle, and shopping center shuttle
  • Parking: Free valet parking

Room Amenities

Viejas Casino & Willows Hotel offers 237 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, and complimentary toiletries. This Alpine resort provides complimentary wired and wireless Internet access. LCD televisions come with pay movies. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

The Grove Steakhouse - This steakhouse serves lunch and dinner.

The North of the Border - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

The Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Only guests 21 and over will be allowed entry to the casino and restaurants within the casino. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per day
  • Resort fee: USD 10.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room bottled water
  • Self parking
  • Valet parking
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viejas Casino & Resort
  • Viejas Casino Resort
  • Viejas Casino Willows Hotel Alpine
  • Viejas Casino Willows Hotel
  • Viejas Casino Willows Alpine
  • Viejas Casino Willows

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.