For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Nice spacious and clean environment. Staff are always kind. Great drinks and a wide variety of games. The rooms are thoroughly sanitized and cleaned.
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With a stay at this Alpine resort, you'll be steps from Viejas Casino and Viejas Outlet Center. Sycuan Casino is within 12 miles (20 km) and Lake Cuyamaca is within 20 miles (32 km).
Casino, outdoor pool
A casino, 4 restaurants, and an outdoor pool are all featured at this smoke-free resort. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the fitness center and perks like a free area shuttle.
Free Internet, LCD TVs
The 237 guestrooms offer free WiFi and free wired Internet, room service, and LCD TVs. Premium bedding, coffee/tea makers, and free bottled water are also available.
Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)
Bed Count1 King BedMaximum Occupancy
4 Max
Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)
Bed Count1 King BedMaximum Occupancy
2 Max
Viejas Casino & Willows Hotel ratings based on 53 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Viejas Casino & Willows Hotel
Everyone (31)Couples (7)Family (10)
4 out of 5
Posted by a verified traveler on Sep 3, 2020
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Comment from Hotel Management
Sep 11, 2020
by Jennifer
Good Morning,
Thank you for taking the time to leave a review! We are delighted to hear that you thoroughly enjoyed your stay with us. Thank you for choosing Viejas Casino and Resort as your vacation destination!
5 out of 5
Nice spacious and clean environment. Staff are always kind. Great drinks and a wide variety of games. The rooms are thoroughly sanitized and cleaned. Viejas is always my top choice for a great staycation.
Posted by Annette, from San Diego on Jul 28, 2020
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Comment from Hotel Management
Jul 29, 2020
by Xan
Hello Annette,
Thank you for choosing Viejas Casino & Resort as your vacation destination! We are happy that you enjoyed your stay at the hotel and gambling on the casino floor. We appreciate your review. Hope to see you again soon!
5 out of 5
Nice to go out even with the restrictions with covid.
Posted by a verified traveler on May 31, 2020
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Comment from Hotel Management
May 31, 2020
by Claudia T.
Thank you for taking the time to share your review. We appreciate your feedback!
5 out of 5
I love Viejas every time I go the manager is so awesome! My experiences there are always 5 star. The rooms are the best! The beds are heavenly. Clean clean clean this resort is on the level of Ritz Carlton and (Westin 15 years ago). Even though there is a casino it blows Vegas away, in my opinion cause your still in Cali. I love this place!!
Posted by a verified traveler on Mar 13, 2020
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Comment from Hotel Management
Mar 13, 2020
by Natalie
Thank you so much for taking the time to provide us with such wonderful feedback! We are very pleased to hear you had a lovely stay. We look forward to welcoming you back soon!
5 out of 5
nice property. all employees are very friendly. The process checking in and the buffett is vey slow. basically if they have to use a computer it will drag on. They dont seem inept i think their system is very slow. other then that this is a nice hotel and casino. very little going on during the week, would of liked to sit back and relax and have a beer and listen to a band but that never happened. over all nice place just not much else available other than gambling. there is suppose to be a bowling alley and restaurants across the street but I have not made it over there yet.
Posted by pops, from ca on Mar 12, 2020
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Comment from Hotel Management
Mar 12, 2020
by Claudia T
Thank you for taking the time to share your stay experience and wonderful rating. Viejas does have different sources of entertainment from dining venues to the outlet center as you mentioned. The bowling alley is the perfect place through the week to visit in order to sit back and enjoy the music they have playing in the background. Next time you visit us, we would highly recommend it. We appreciate your feedback!
4 out of 5
At Viejas your hot tub and pool area was closed. Your hotel ads on booking sites did not disclose this important fact. Very disappointed when I learned i could not use the hot tub spa after traveling to this hotel.
Posted by Jerome, from Tucson AZ on Mar 12, 2020
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Comment from Hotel Management
Mar 12, 2020
by Claudia T
Thank you for sharing your review Mr. Jerome. The pool and hot tub at Viejas is closed for the season and is anticipated to open in the end of March. Although Willows Pool and Hot Tub is open to guest 21+ during the current business hours of 9a-8p (hot tub) and 9a-8p (pool), weather permitting. Thank you for staying with us, we appreciate your feedback!
4 out of 5
Posted by a verified traveler on Mar 10, 2020
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Comment from Hotel Management
Mar 10, 2020
by Natalie
Thank you for taking the time to share your review. We look forward to your next visit!
4 out of 5
This is a very nice hotel. A little expensive $260 for one night on a Saturday. Amenities that can be used of course where the pool and the outdoor entertainment area. It was rainy weather cloudy but the next day Sunday seem to clear up a little bit. Everybody at the hotel was very accommodating, very helpful. I actually lost my glasses unfortunately they were not found and turned in but the security people were very helpful and directed me where lost and found was and went out of their way to make the call so I didn't have to walk across the street to see if they were actually there. It was my birthday weekend so I was happy to spend the $260, but I probably wouldn't do it for any other ordinary reason to go there perhaps I would stay during the week for a cheaper.
Posted by a verified traveler on Feb 24, 2020
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Comment from Hotel Management
Feb 24, 2020
by Viejas Hotel Reservations
Thank you for the thorough and positive review! We are glad to hear that you enjoyed your time here with us. Happy Belated Birthday as well! We hope to welcome you back again soon!
5 out of 5
Valentine Day weekend and it was perfect. Rooms clean, comfortable and well appointed.
Posted by a verified traveler on Feb 15, 2020
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Comment from Hotel Management
Feb 15, 2020
by Claudia
We are happy to hear you had a wonderful Valentines Day with us and experienced the great Viejas hospitality. Thank you for taking the time to share you great review. We appreciate your feedback!
2 out of 5
Posted by a verified traveler on Feb 12, 2020
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Comment from Hotel Management
Feb 13, 2020
by Laura R.
We're sorry to see you didn't enjoy your stay with us. We would appreciate the opportunity to speak with you in regards to your stay. Please reach out to a member of management at your convenience.
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
Fitness facilities
The following facilities are closed seasonally each year. They will be closed from November 05 to March 31:
Swimming pool
Property Features
Viejas Casino & Willows Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. A casino, a terrace, and tour/ticket assistance are also featured at the business-friendly Viejas Casino & Willows Hotel. Free valet parking is available. This 4-star Alpine resort is smoke free.
237 guestrooms or units
4 dining venues
Casino
Bar or lounge
Coffee shop
Cabanas by the pool (surcharge)
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Game room or arcade
Terrace
Garden
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Onsite shopping
Elevator
Smoking in designated areas
No smoking on site
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free valet parking
Transport
Airport: San Diego Intl. Airport (SAN) (56.7 km / 35.3 mi)
Property shuttles: Free area shuttle, casino shuttle, and shopping center shuttle
Parking: Free valet parking
Room Amenities
Viejas Casino & Willows Hotel offers 237 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LCD televisions come with pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Alpine resort provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (limited hours)
LCD television
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Shower
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests can enjoy cooked-to-order breakfast for a fee.
The Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Grove Steakhouse - This steakhouse serves lunch and dinner.
The North of the Border - This restaurant specializes in Mexican cuisine and serves lunch and dinner.
The Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.
Room service (during limited hours) is available.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
An adult age 18 or older must assume all liability for the booking.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are available for USD 30.0 per day.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Only guests 21 and over will be allowed entry to the casino and restaurants within the casino.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.
Service animals are allowed
Service animals are exempt from fees/restrictions
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Minimum guest age is 18
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50 per day
Resort fee: USD 10.00 per accommodation, per night
The resort fee includes:
Pool access
Health club access
Business center/computer access
Internet access
Phone calls
Self parking
Valet parking
Parking
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: USD 30.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Viejas Casino & Resort
Viejas Casino Resort
Viejas Casino Willows Hotel Alpine
Viejas Casino Willows Hotel
Viejas Casino Willows Alpine
Viejas Casino Willows
Viejas Casino & Willows Alpine
Viejas Casino & Willows Hotel Resort
Viejas Casino & Willows Hotel Alpine
Viejas Casino & Willows Hotel Resort Alpine
You should know
This is an adults-only property and guests under 18 years old aren't allowed.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Viejas Casino & Willows Hotel is home to The Buffet, which features international cuisine.
This resort offers free valet parking.
Viejas Casino & Willows Hotel is 35.3 mi (38-min drive) away from the San Diego, CA (SAN-San Diego Intl.) airport, the closest popular airport to the property.
Viejas Casino & Willows Hotel features an outdoor pool.
There are no spa services available at this resort.
Viejas Casino & Willows Hotel does not offer free breakfast.
Check-in is from 4:00 PM - anytime.
Airport shuttle services are not available at Viejas Casino & Willows Hotel.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
