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Ritz Acapulco Hotel de Playa

2.5-star property
Av. Costera Miguel Aleman 159, Acapulco, GRO 1-855-201-7819
3.5 out of 5
Good!
See all 2 travelocity Reviews

"View was beautiful. Service was excellent! Francisco is a gem! Yonathan was also excellent as well as Angel, Carmelo, Geraldo and Jesus! They all ... " More

By a verified traveler on Sun 23 Feb 2020

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Hotel Description

Beachfront property near Condesa Beach

On the beach

A stay at this Costera Acapulco property places you steps from Gran Plaza Shopping Mall and within a 5-minute walk of Condesa Beach. Plaza Bahia and Parque Papagayo are also within half a mile (1 km).

All-inclusive

This smoke-free property includes 2 restaurants, an outdoor pool, and a gym. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, plasma TVs

The 240 guestrooms offer plasma TVs with cable channels, along with free WiFi and safes.

Standard Single Room, 1 King Bed, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$151* Per night/room Oct 18 - Oct 19

Standard Double Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Ritz Acapulco Hotel de Playa ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ritz Acapulco Hotel de Playa

Everyone (1) Couples (1)
4 out of 5
View was beautiful. Service was excellent! Francisco is a gem! Yonathan was also excellent as well as Angel, Carmelo, Geraldo and Jesus! They all went above and beyond to make our stay enjoyable. Weekends are a nightmare! Too many children running all over was the biggest downfall as well as all the weekend noise til 4am!!! Building is old and needs a lot of repairs. No hairdryer, iron or bottled water also negative.

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Admin de Redes

Estimado(a) Muchas gracias por su amables comentarios, con mucho tomaremos en cuenta sus comentarios para mejorar la calidad de nuestros servicios. Saludos.

3 out of 5

Must was ok receptionist was terrible

When I arrived at the hotel people from reception wasn’t pleasant at all. My reservation wasn’t available and they couldn’t explain why which I had to call Travelocity to find out what happend and they resolve the problem not the hotel people which they didn’t apologize at all. Next day of my stay we went to the reception to ask for a change of room for my parents in law and they reaction was nasty. They gave me a no for a answer like a was a crime of me asking for that favor my parents in law are 97 years old and we wanted to have them close to my room. The people from the restaurant was very nice but the people from the bar wasn’t and the drinks are not good at all.

Posted by on Mar 9, 2018

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Comment from Hotel Management

Mar 12, 2018 by Admin de Redes Soc

Dear, First of all thank you very much for your appreciable visit and we offer you our apologies for the delay in the moment of your arrival, regarding the change of room it is not possible since when we find ourselves at 100% occupancy it is difficult to make the change, that is why that was not done and we reiterate our apologies, we will continue to work every day better to avoid these types of incidents. Best regards.

About the Ritz Acapulco Hotel de Playa

Location Av. Costera Miguel Aleman 159, Acapulco, GRO 39670

Renovations + Closures

The property is closed between April 07 and May 31.

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Theme parties

Not included

  • Motorized water sports
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • All meals included
  • Soccer (football) included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Theme parties included

Property Features

Ritz Acapulco Hotel de Playa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Ritz Acapulco Hotel de Playa like a complimentary children's club, an outdoor pool, and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a sauna and a fitness center. For a fee, parking is available. This Acapulco property is smoke free.

  • 240 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Ritz Acapulco Hotel de Playa offers 240 accommodations with safes and complimentary toiletries. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Plasma television
  • Cable channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Villalinda - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

La Cava - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.

Bar Margaritas - Onsite bar.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Ritz Acapulco Hotel de Playa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 58 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acapulco Ritz
  • Hotel Ritz Acapulco All Inclusive
  • Hotel Ritz Playa Acapulco
  • Ritz Acapulco All Inclusive
  • Ritz Acapulco de Playa
  • Ritz Acapulco Hotel
  • Ritz Acapulco Hotel de Playa All Inclusive
  • Ritz Hotel Acapulco
  • Ritz Hotel Playa All Inclusive
  • Ritz Playa
  • Ritz Acapulco Hotel Playa All Inclusive
  • Ritz Acapulco Playa
  • Ritz Acapulco Playa All Inclusive
  • Ritz Playa All Inclusive
  • Ritz Acapulco Playa Inclusive
  • Ritz Acapulco Hotel de Playa Acapulco
  • Ritz Acapulco Hotel de Playa All Inclusive
  • Ritz Acapulco Hotel de Playa All-inclusive property
  • Ritz Acapulco Hotel de Playa All-inclusive property Acapulco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.