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"Hotel has a very beautiful site. The room we got with a view of the bay and the tram was very nice. The entertainment is very minimal at this hotel. ... " More

By a verified traveler on Tue 03 Mar 2009

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Hotel Description

3.5-star beach property near Acapulco Golf Club

Steps from the beach

Your stay at this Playa Guitarrón property places you within 3 miles (5 km) of Botanical Gardens of Acapulco and El Rollo Acapulco. Acapulco Convention Center and Acapulco Golf Club are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features 3 restaurants, 2 outdoor pools, and a gym. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

Free WiFi, balconies

The 208 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and balconies. Free bottled water, hair dryers, and safes are also available. Change of towels is available on request.

Deluxe Room (Nature View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$153* Per night/room Oct 29 - Oct 30

Deluxe Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Economy Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Park Royal Beach Acapulco - All Inclusive ratings based on 7 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Park Royal Beach Acapulco - All Inclusive

Everyone (1) Family (2)
1 out of 5
not good for a vacation trip i do not recommend this place for nobody waste of money and vacation go at youre own risk i addvice you dont go here

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 10, 2021 by 1

We appreciate the time spent sending us your feedback. We are very sorry that we were unable to exceed your expectations, for which I apologize. We really care about your comments, We would like to be able to contact you in order you can give us more details of the situations that you observed during your stay and thus be able to improve. Please fell free to write me to gerenciaaca1@park-royalhotels.com

2 out of 5
I was very disappointed in how children were sitting at the bar in the pool. Also had to change rooms because of no AC. The rooms could have been cleaner I had ants all over in both rooms. I have been to Mexico many times and I never had a bad experience like this. So I will not ever stay at the park royal again.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by gerenciaaca1

Please, receive my sincere apologies for the inconveniences mentioned, be assured that we follow up immediately. Please allow us to improve your perspective on our hotel in a future visit to Acapulco, it will be a pleasure to serve you.

1 out of 5

Resort was not in good shape

Hotel was very outdated. There was leak in our closet that seemed to be leaking for a while. Although all inclusive, you had to pay to utilize their gum facility, which I thought was absolutely ridiculous. Food was horrible and not fresh. The staff was very nice, unfortunately the resort was not.

Posted by , from chicago, IL on Sep 8, 2015

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Comment from Hotel Management

Sep 29, 2015 by hdiaz@park-royalhotels.com

Dear Maria Jasmin , we welcome your comments to help us identify problems we must solve immediately , we let you know that we are in the process of improvement in the areas of food and beverages and maintaining the quarter , we expect his return soon , best regards .

4 out of 5

Relaxing Week

Hotel has a very beautiful site. The room we got with a view of the bay and the tram was very nice. The entertainment is very minimal at this hotel. I thing because of the availability of the many clubs near by and on the other side of the bay downtown Acapulco. A very nice place to relax at the pool and enjoy the all-inclusive drinks and veg out.

Posted by on Mar 3, 2009

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1 out of 5

Park Royal Not For Me

The staff at the front desk demonstrated poor quality customer service. When we checked into our room, we discovered three light bulbs were burned out. After reminding the front desk three times, the bulbs were finally replaced. On one full day we did not have hot water in our room. After reminding the front desk four times we finally got hot water late the next day. On two different mornings, we awoke to Rat Droppings in our room. We spoke to the staff at the front dest, guess what, they could care less. Extremely poor place to spend a vacation or more over our anniversary. Not For Me

Posted by on Sep 1, 2008

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5 out of 5

GORGEOUS PARK ROYAL

Park Royal in Acapulco is BEAUTIFUL! The food was great, except for dinner at the Bahia restaurant wasn't so tasty, but there are other restaurants to eat at that are great. Breakfast at the Bahia restaurant was excellent though and I loved the omelette bar. Drinks were excellent too. Of course, tipping the wait staff every now and then will get you better quality. Our room was awesome. Very big with a large balcony and view of Acapulco Bay. Very clean too. I'm sure it helps to tip the housekeeper. ;) The pool right off the ocean was great. We also liked the private beach on Acapulco Bay, although the water was a little rough. I could go on and on here. I LOVE Park Royal and highly recommend it. Anyone who would give a negative review of this place definitely has bad taste.

Posted by on Aug 9, 2008

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3 out of 5

Don't be fooled by the "all inclusive " offer

My husband and I along with our 10 years old son stayed at the hotel partly because it was all inclusive. When you travel with kids it is a lot easier. My son ended up eating mostly cereal for breakfast and dinner. The food is too much to the local taste, there are varities but not quality. La trattoria restaurant is the best bet for a relaxing dinner. Bahia restaurant is always too loud with the kids yelling and banging the cutlery. This hotel mostlly cateres to the time share guests which are 99% Mexicans. What we resented the most about the hotel was the fact that the whole time the staff is looking for new people to pitch the time share to. It was our VACATION but we ended up having to try to escape from the staff who would fallow us up the elevator to the restaurant or the beach to try to do their sales pitch. The unfortunate desing of the hotel makes you have to constantly take the tram or elevators to get around. Not an easy facility to get around. On the last day, there was a huge trantula on our door. It took lots of staff, 2 phone calls, and about 45 minutes to get it off of the door. This place is not at all suitablel if you are looking for a nice, relaxing, pampering vacation.

Posted by on Jul 23, 2008

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About the Park Royal Beach Acapulco - All Inclusive

Location Av. Costera Guitarrón, No. 110, Acapulco, GRO 39880

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included

Activities and facilities/equipment
Land activities

  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing

Kids' club

  • Supervised activities for children between 5 and 11 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • All meals included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included

Property Features

Park Royal Beach Acapulco - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Park Royal Beach Acapulco - All Inclusive offers its guests 2 outdoor swimming pools, a health club, a sauna, and a children's pool. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Public spaces have free WiFi. There's an onsite 24-hour business center. A complimentary children's club, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Park Royal Beach Acapulco - All Inclusive. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Acapulco property.

  • 208 guestrooms or units
  • 4 levels
  • 13 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1984
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Park Royal Beach Acapulco - All Inclusive offers 208 accommodations with safes and complimentary bottled water. Rooms open to balconies. 27-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Acapulco property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Bahia - This theme restaurant serves breakfast and dinner.

El Pescador - This restaurant specializes in seafood and serves lunch only. Open daily.

La Trattoria - This restaurant serves dinner only. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Hotel Policies

Check-in

  • Check-in time ends at 3 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free, per registered adult, when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Park Royal Beach Acapulco - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Noise-free rooms not guaranteed
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 115 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acapulco Park Royal
  • Park Royal Acapulco
  • Park Royal Acapulco All Inclusive
  • Park Royal Acapulco Hotel Acapulco
  • Park Royal Hotel Acapulco
  • Park Royal Resort Acapulco
  • Park Royal All Inclusive Family Beach Resort
  • Park Royal Acapulco Family Beach
  • Park Royal Acapulco All Inclusive Family Beach
  • Park Royal All Inclusive Family Beach
  • Park Royal Acapulco Inclusive
  • Park Royal Acapulco All Inclusive
  • Park Royal Acapulco - All Inclusive Acapulco
  • Park Royal Acapulco All Inclusive Family Beach Resort
  • Park Royal Acapulco - All Inclusive All-inclusive property
  • Park Royal Beach Acapulco
  • Park Royal Acapulco All Inclusive
  • Park Royal Beach Acapulco - All Inclusive Acapulco
  • Park Royal Beach Acapulco - All Inclusive All-inclusive property

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.