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Hotel Tortuga Acapulco

3.0 star property
3-star hotel near Papagayo Beach

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Photo gallery for Hotel Tortuga Acapulco

Poolside bar
Standard Room
Standard Room | Beach/ocean view
Hallway
Interior

Reviews

4.6 out of 10

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Room service
  • Pet friendly
  • Laundry

Explore the area

View in a map
Av. Costera Miguel Alemán 132, Acapulco, GRO, 39690
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪8 min walk‬
  • Place, Papagayo Beach
    ‪2 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Acapulco

Costera Acapulco stay.You'll be steps from Condesa Beach and within a 10-minute walk of Diana the Huntress with a stay at this Costera Acapulco hotel. Playa El Morro and Diana Galleries Mall are also within half a mile (1 km).

What's nearby

  • Diana the Huntress - 7 min walk - 0.4 miles
  • Condesa Beach - 8 min walk - 0.5 miles
  • Icacos Beach - 14 min walk - 0.7 miles
  • Parque Papagayo - 2 min drive - 1.4 miles
  • Papagayo Beach - 2 min drive - 1.7 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪Taquitos Acapulco - ‬1 min walk
  • ‪Barbarroja - ‬4 min walk
  • ‪Baby Lobster - ‬2 min walk
  • ‪La Barrita 35 - ‬6 min walk
  • ‪Subway - ‬1 min walk

About this property

Hotel Tortuga Acapulco

3-star hotel near Papagayo Beach
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 97 square feet (9 square meters) and includes a conference center. An outdoor pool, tour/ticket assistance, and a picnic area are also featured at Hotel Tortuga Acapulco. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This 3-star Acapulco hotel is smoke free.

  • 257 guestrooms or units
  • Meeting rooms
  • 97 sq ft of conference space
  • 9 sq m of conference space
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Tortuga Acapulco offers 257 accommodations. 20-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)
  • Valet parking on site (MXN 250 per day)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Room amenities

Entertainment

  • 20-inch flat-screen TV with cable channels

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 250 per day
  • Valet parking fee: MXN 250 per day
  • Pet fee: MXN 350 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Tortuga Acapulco
Acapulco Tortuga
Acapulco Tortuga Hotel
Tortuga Hotel Acapulco
Hotel Tortuga Acapulco Hotel
Hotel Tortuga Acapulco Acapulco
Hotel Tortuga Acapulco Hotel Acapulco

Frequently asked questions

How close is Hotel Tortuga Acapulco to the airport?

Hotel Tortuga Acapulco is 11.7 mi (29-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.

Does Hotel Tortuga Acapulco have an airport shuttle?

Airport shuttle services are not available at Hotel Tortuga Acapulco.

How close is Hotel Tortuga Acapulco to the beach?

This hotel is a short 7-minute walk from Playa El Morro and 8-minute walk from Condesa Beach. Don't forget your sunscreen!

Does Hotel Tortuga Acapulco offer free breakfast?

Hotel Tortuga Acapulco does not offer free breakfast.

Is there a casino at Hotel Tortuga Acapulco?

No, there is no casino at this hotel.

What time is check-in at Hotel Tortuga Acapulco?

Check-in begins at 3:00 PM.

Is there free parking at Hotel Tortuga Acapulco?

Free parking is not available at this hotel. Self parking is available for MXN 250 per day, and valet parking for MXN 250 per day.

Does Hotel Tortuga Acapulco have a pool?

Hotel Tortuga Acapulco features an outdoor pool.

Does Hotel Tortuga Acapulco have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Tortuga Acapulco have a spa?

There are no spa services available at this hotel.

How close is Hotel Tortuga Acapulco to downtown Acapulco?

Hotel Tortuga Acapulco is 2.3 mi away from Acapulco.

Reviews

Hotel Tortuga Acapulco Reviews

4.6

5.0/10

Cleanliness

5.6/10

Staff & service

2.6/10

Amenities

3.4/10

Property conditions & facilities
Rating 10 - Excellent. 4 out of 59 reviews
Rating 8 - Good. 7 out of 59 reviews
Rating 6 - Okay. 12 out of 59 reviews
Rating 4 - Poor. 15 out of 59 reviews
Rating 2 - Terrible. 21 out of 59 reviews

Reviews

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve el aire acondicionado, no sirven los elevadores, los lavabos y la regadera se tapan, todo está viejo y a abandonado, fue la peor decisión que hice, nunca más regreso a este hotel, a la administración no le importa, no te dan solución alguna.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD BED, BAD ROOM, BAD DOOR,BAD FLOOR, BAD BATHROOM
Stayed 2 nights in Nov 2018

2/10 Terrible

Anna, New york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horible durty place i ordered to stay a couple hours to take shower and change my clothes and i pay all night they give me broken key im running back and force and pay for parking spot horrible place if u want stay longer then hour dont even take
Stayed 1 night in Sep 2018

2/10 Terrible

Aldon, Dallas tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was very dirty and looked like it had not been cleaned in a year. No one spoke english. Will never stay there again.
Stayed 3 nights in Jul 2018

2/10 Terrible

Meghan, Vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Where to start? There were so many issues with this hotel. 1. There are only 2 elevators for around 300 rooms and only one was "working". When I say "working", I mean it moved up and down but no necessarily to the floor you wanted. 2. The room's A/C barely worked. Acapulco is at least 36 degrees Celsius and the sun would basically bake the room in the afternoon, so you can imagine we did not sleep well at all due to the heat. 3. The TV didn't work and it's old. We didn't go there to watch TV but late at night when we're vegging out in the hotel it would have been nice to watch the news. It was one of those hold boxy TVs and the volume didn't work at all - useless. 4. The room's sink was plugged up for several days. It was gross because that's where we brushed our teeth - so basically we had to look at mouth scum for several hours before the water would disappear. 5. There was no WIFI in the rooms, only in one area - the lobby. There is no where in the lobby to do any work if you had to - no tables for computers and no appropriate chairs. 6. One night there was a rain storm in Acapulco, when we woke up and went downstairs I slipped in a puddle of water. There was no sign indicating that there was water on the floor, so right there there's a safety issue that wasn't properly dealt with. Basically, part of the hotel flooded and because of it's age and poor maintenance the water seeps into the hotel and creates a mess.
Stayed 3 nights in Jul 2018

2/10 Terrible

Ángel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El personal es maravilloso, muy atentos, PERO EL HOTEL YA NECESITA MUCHO MANTENIMIENTO, es un buen hotel pero necesitan invertirle URGENTEMENTE
Stayed 3 nights in Jan 2020

4/10 Poor

MA. Eugenia

Stayed 1 night in Jan 2020

2/10 Terrible

Jose Juan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal... Sucio, no sirve el clima, recepción fatal
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

lau

Traveled with family
Disliked: Staff & service, property conditions & facilities

Deplorable

Es un hotel muuuy descuidado, el elevador es muy inseguro, la alberca es mucho más pequeña que en las fotos, programan el aire acondicionado desde que llegas y se llevan el control, la tina no funciona no puedes llenarla, esta despostillada, te cobran 150 pesos de estacionamiento y si sacas tu auto, no respetan tu lugar, hasta que no reclamas en recepción, la realidad es que es un hotel con muchas áreas de oportunidad, tiene muy buena ubicación y una vista muy bonita, pero jamás volveré a ocuparlo.
Stayed 2 nights in Jan 2020

2/10 Terrible

Grace

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio, me salieron cucarachas. el mantenimiento esta terrible, la limpieza mala, estaban pelos, rastrillos y papeles de baño. estaba terrible
Stayed 1 night in Jan 2020

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desagradable experiencia

Desagradable, pague en efectivo más aparte de lo que había pagado en la empresa de viajes, por que me dieron una habitación obscura, olor a humedad vista a unas piedras y personas tomando en plena calle. Y me cambiaron a otra por una cantidad muy significativa pero como en la.empresa donde contraté este servicio no contestan los números que tiene en internet y por no perder mi reservación ni mi dinero tuve con mucho enojo aceptar, en la habitación el barandal le faltaban barrotes, los focos no prendían y nunca los cambiaron solo servían 2, olor a humedad sucio el.baño. La alberca sucia el agua muy turbia, camastros muy sucios e inservibles, todas las instalaciones en mal estado. Pero en los lrededores del hotel todo muy cerca de todos precios, 2 oxxo cerca. Muy céntrico todo. Restaurantes. Si el hotel lo arreglaran sería excelente opción.
Stayed 2 nights in Dec 2019

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
El tipo de recepción de muy mala forma te atiende, y el cuarto que me tocó pésimo. No te dan mayor información y si la pides te la dan de mala gana Mal servicio de recepción y los cuartos deberían de actualizar las tele
Stayed 1 night in Dec 2019

8/10 Good

Alberto

Liked: Cleanliness, staff & service, room comfort

Era un hotel de primera, pero ahora no.

Lastima que este hotel era de primera. Ahora se a convertido en un hotel que no le dan mantenimiento en sus muebles y servicios.
Stayed 3 nights in Dec 2019

2/10 Terrible

EduardoGonzalez, Ciudad de Mexico

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones muy viejas, deterioradas, no son como las fotos que presentan en la publicidad. A nuestra llegada no encontraban mi reservacion, el baño de la habitacion no estaba limpio (hasta cabellos en el wc), la caja de "seguridad" no funcionaba. Para nuestra desagracia el hotel esta justo a un antro y las noches que pasamos tuvimos que soportar el escándalo hasta las 4 o 5 a.m.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel pésimo... Sus instalaciones están demasiado descuidadas y no tienen aire acondicionado
Stayed 1 night in Aug 2019

4/10 Poor

MAYRA

Disliked: Property conditions & facilities, room comfort
Hola solo tuvimos un problema se descompuso el aire acondicionado del hotel y tuvimos que pedir ventiladores. El hotel está muy descuidado.
Stayed 1 night in Aug 2019

4/10 Poor

HUGO

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
las imágenes que muestra son de 30 años atrás por que nada que ver con el hotel. de los 3 elevadores solo sirve 1 y es de terror ,si llueve ninguno sirve, no para en todos los pisos jajajajaja. los barandajes están despegados . se supone el restaurante es en medio del hotel cosa que no es así por que no dan servicio y el de afuera no tiene clima solo sirve 1 ventilador. en la habitación solo tienen 7 canales de tele abierta la tele es de bulbos. la cama es de piedra igual que el colchón . en fin el hotel es bueno por que esta frente a la zona de antros ,si van en plan de solteros o pareja esta bien para dormir pero plan familiar es una tortura.
Stayed 2 nights in Aug 2019

4/10 Poor

Héctor

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal servicio y descuidado falta mantenimiento no hay suficiente aire acondicionado y no hay WiFi
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Todo me gustó los establecimientos estas bien uvicados
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Esta muy deteriorado el precio no corresponde con el lugar....Las fotos publicitarias son engañosas
Stayed 1 night in Mar 2019

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin elevador me hospedaron en el piso 6, sólo sirvió cuando llegué, muy sucias las instalaciones, lo modesto no quita la limpieza.
Stayed 1 night in Mar 2019