Explore top 2026 5 Star Hotels in Mackenzie Basin

"First of all, I have nothing against any staff and the lady at the desk who checked me in was very nice. I also booked this hotel the night before I stayed and it was the last room available. I paid $328.03 USD which is a lot for me at any given time. Now for the quality of the hotel and stay-it was not good. As soon as I opened the door, a very strong deodorizer smell hit me. With all the windows opened I left my stuff and went out to hike thinking the smell would go away. It did not. I think it’s something they left in the room. It gave me a horrible headache. People who are sensitive to smells should think twice about staying here. I was miserable. There was also no A/C in the room. It was a hot day and it absorbed a TON of heat. Way too hot for me to sleep. The mattress was also mushy and lumpy. The sheets were stained with previous guests sweat. There was also a loud clicking and popping sound coming from fridge, heater (which was off), and maybe walls? It was annoying and didn’t go away until after 5:30am. The bathroom shower is not separated from toilet and sink area but by a curtain that has about a foot of space underneath. Water goes everywhere that can’t be helped and leaves the bathroom floor very slick. There was also not enough room for any toiletries and I had to leave them on desk outside of bathroom. There is no food here. Hermitage up the hill was only $10 more per night and I went there for a couple meals. Looked to be a much nicer, updated place."

"Easy check in. Pleasant staff."

"Accommodation was fine. Didn't see any staff but no peoblems getting into thevroom and checking out. As older travellers though, we find it less comfortable when there are no arm chairs or a lounge to sit on."

"An enjoyable overnight stay- very comfortable bed with great sheets - liked the fact you could open the windows. No issues with the Wi-Fi and breakfast was good with several choices. Overall - very good."

"Excellent location for Mount Cook, comfortable and well appointed room. Comfortable longe area and kitchen. All well serviced and maintained."

"Staffs were excellent and room was clean. "