2/10 Terrible
SHABDARHUSAN
Aug 20, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Very mean and unprofessional staff. We arrived at the hotel around 11pm after 7 hours of driving from Moncton New Brunswick. We thought our reservation is all good because Expedia said confirmed. We had total 3 rooms booked. At the desk night staff person Olivia and Trent told us one of our room booking was cancelled. We showed them confirmation from Expedia and they said it shows cancelled in their system. After a while they said 2 rooms are confirmed but they gave away one of the room to someone else. So now we only had one good room. We argued about this mismanagement and Olivia started being rude and asked us to go and check other hotels that were double the price. She said she is the manager of hotel and that’s her final decision. In the end after lot of arguing they ended up giving us 2 rooms but said one of the room’s toilet flush is not working so we will have to manage it. We were total 12 people sleeping in 2 rooms. And had to manage with toilet situation. We all woke up exhausted and moved on. In the morning we complained about this to other morning staff member and found that Olivia was not even manager. She lied. She is just employee. I thought Wyndham is a reputable chain, but was a big surprise hiring such unprofessional staff. Only Trent was little helpful and was helping us arranging extra beds in 2 rooms. Olivia should be fired. I am sure she has a history like this. I see lot of negative reviews about this hotel. I wish I read them before going here.
SHABDARHUSAN
Stayed 1 night in Aug 2025