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Best Western Plus Burnaby Hotel

2.5 star property
Eco-certified hotel near Metropolis at Metrotown

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Photo gallery for Best Western Plus Burnaby Hotel

Exterior
Pool
Exterior
Lobby
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
5411 Kingsway, Burnaby, BC, V5H2G1
  • Metropolis at Metrotown
    ‪9 min walk‬
  • Crystal Mall
    ‪19 min walk‬
  • Deer Lake
    ‪19 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(48 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 Queen Bed

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About the neighborhood

Burnaby

Heart of Burnaby.You'll be within half a mile (1 km) of Metropolis at Metrotown and 2 miles (3 km) of Crystal Mall with a stay here. Deer Lake and Central Park are also within 2 miles (3 km).

What's nearby

  • Metropolis at Metrotown - 9 min walk - 0.5 miles
  • Crystal Mall - 19 min walk - 1.0 mile
  • Deer Lake - 19 min walk - 1.0 mile
  • Port of Vancouver - 13 min drive - 7.3 miles
  • Canada Place Cruise Ship Terminal - 18 min drive - 8.9 miles

Getting around

  • Royal Oak Station - 10 min walk
  • Vancouver Rocky Mountaineer Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 33 min drive

Restaurants

  • ‪Jang Mo Jib Metrotown - ‬7 min walk
  • ‪KFC - ‬7 min walk
  • ‪Joyful Seafood Restaurant - ‬5 min walk
  • ‪7-Eleven - ‬5 min walk
  • ‪Chongqing Liuyishou Hotpot - ‬2 min walk

About this property

Best Western Plus Burnaby Hotel

Eco-certified hotel near Metropolis at Metrotown
There's a restaurant on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the eco-certified Best Western Plus Burnaby Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Burnaby hotel is smoke free.

  • 132 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Best Western Plus Burnaby Hotel offers 132 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (CAD 10 per night)
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (175 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 10 per night
  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Plus Kings
Best Western Plus Kings Burnaby
Burnaby Best Western
Best Western Plus Kings Inn Burnaby
Best Western Burnaby
Best Western Plus Kings Inn
Best Western Plus Kings Inn Conference Centre
Best Western Plus Burnaby
Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel
Best Western Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel Burnaby

Frequently asked questions

How close is Best Western Plus Burnaby Hotel to the airport?

Best Western Plus Burnaby Hotel is 10.6 mi (37-min drive) away from the Vancouver Harbour Flight Centre (CXH) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Burnaby Hotel?

As of Sep 5, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Burnaby Hotel on Sep 29, 2025 start from $150.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Burnaby Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Burnaby Hotel.

How close is Best Western Plus Burnaby Hotel to the beach?

This hotel is 9.2 mi (20-min drive) from English Bay Beach and 9.2 mi (20-min drive) from Kitsilano Beach. Don't forget your sunscreen!

Does Best Western Plus Burnaby Hotel offer free breakfast?

Best Western Plus Burnaby Hotel offers free buffet breakfast every day from 6:30 AM to 10:00 AM.

Is there a casino at Best Western Plus Burnaby Hotel?

No, there is no casino at this hotel, but Grand Villa Casino Hotel and Conference Centre (6-min drive) and Hard Rock Casino Vancouver (14-min drive) are nearby.

What time is check-in at Best Western Plus Burnaby Hotel?

Check-in start time: 4 PM; Check-in end time: midnight. Early check-in costs CAD 20 (subject to availability).

Is there free parking at Best Western Plus Burnaby Hotel?

Free parking is not available at this hotel. Self parking is available for CAD 10 per night.

Does Best Western Plus Burnaby Hotel have a pool?

Best Western Plus Burnaby Hotel does not have a pool.

Does Best Western Plus Burnaby Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Best Western Plus Burnaby Hotel have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Burnaby Hotel to downtown Burnaby?

Best Western Plus Burnaby Hotel is 1.7 mi away from Burnaby.

Best Western Plus Burnaby Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1180 reviews
Rating 8 - Good. 360 out of 1180 reviews
Rating 6 - Okay. 137 out of 1180 reviews
Rating 4 - Poor. 41 out of 1180 reviews
Rating 2 - Terrible. 28 out of 1180 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in Jul 2025

2/10 Terrible

Ann E

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price exploitation since large conference was in town- it was ridiculous to pay over $500 a night for this dump
Stayed 1 night in Jul 2025

10/10 Excellent

Bailey

Traveled with family and small children
Liked: Cleanliness, amenities
It was a fantastic stay despite ongoing renovations
Stayed 2 nights in May 2025

6/10 Okay

Tracey

Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very friendly staff at both check in and at breakfast
Stayed 1 night in Jun 2025

6/10 Okay

Syl

We had to wait to long for a clean room to check in. Didn't like to pay extra for parking.
Stayed 1 night in Jun 2025

10/10 Excellent

Lyndsay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and spacious rooms. Bed was very comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Marcos Andre

Stayed 2 nights in May 2025

8/10 Good

Lubna, Edmonton

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great location. Hotel is just a 12 min walk from royal oal train station and 17min walk to Metropolis Mall. We got an early check in which was highly appreciated. Breakfast was good, would have been nicer if there could be some variety in breakfast. The only thing they can improve is to have a compost bin in the breakfast area rather than everything going into the trash bin. Rooms have thin walls, we could hear staff vacuuming the floor upstairs and our for next door neighbors, we could hear everything.
Stayed 4 nights in May 2025

8/10 Good

Gustavo, Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for a short stay
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Stayed 4 nights in May 2025

6/10 Okay

Mahavir

Stayed 2 nights in May 2025

8/10 Good

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfy. No rugs in room, no heavy perfumes. Good for people with allergies.
Stayed 1 night in May 2025

8/10 Good

Sadashiva

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We were travelling with kids and reached at 10 PM. We got a room which was in the other end of the property, they did not change or accommodate to near by rooms.
Stayed 1 night in May 2025

2/10 Terrible

Abbas, Calgary

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at this hotel was also extremely disappointing and did not match the rating or reviews shown on Expedia. The room was small and unclean, and both the breakfast and overall service were far below expectations. I have attached a photo for your reference. This was by no means the level of quality we were led to believe we would receive.
Stayed 5 nights in May 2025

4/10 Poor

Nancy

Disliked: Amenities, property conditions & facilities
I asked for first floor b/c of minor mobility issues. Told they were full, 2nd floor. 1 elevator NOT near my room, motel mostly empty during my 8 night stay. My fridge was not and could not be plugged in. There was what I could only describe as a bowl of spaghetti of wires behind the desk. (It looked like a fire hazard) They surprised me with a parking fee I was unaware of before checking in. The TV didn’t work the first 2 days, called several times. My family couldn’t call room to room, their house phone couldn’t be plugged in. The breakfast was the best part of my stay.
Stayed 8 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Yuvaraj

Stayed 1 night in May 2025

6/10 Okay

Nada, St Catharines

Traveled with family
Disliked: Cleanliness, amenities
Let me start off by saying that the staff at the front desk were absolutely amazing and always responded to any calls that we had. Next, I am fortunate to have travelled a lot and stayed at other best Western hotels and similar ones by other hotel chains, and by far this one was the most disappointing, as it is not up to the level that it should be. This hotel property is a three star motel at best. We stayed in the so-called newly renovated quiet area. The only thing true to that description is that it was quiet. If it was the newly renovated, then I am worried what the other rooms look like. The property is outdated and overly used with no updates. Furniture had dents and scratches with corners shipped away. Orange curtains against a window that does not open, therefore you cannot get fresh air into the room without opening the main door (and as expected other people passing bycan look into your room). The bed was comfortable. The water pressure was weak. The bathroom and closet were too small. Location was decent. 25 mins to central Vancouver and surrounding.
Stayed 5 nights in May 2025

8/10 Good

Alexander

Liked: Staff & service, room comfort
breakfast was very gd, coffee in kobby 24/7 was good. room coffee machine noisy and awkward to use. room was quiet. value for money. we did not have a car but the parking would have been a plus.
Stayed 2 nights in May 2025

6/10 Okay

Lindsey

Liked: Cleanliness, staff & service

Good location to access Vancouver

The reception staff were very friendly and welcoming. We arrived at lunchtime but check in isn’t until 4pm however we were able to leave our luggage behind reception and go off exploring for the afternoon. Unfortunately there was no rail in the wardrobe although there were hangers so not sure where you would be able to hang your clothes. The heating/air conditioning unit did not seem to respond to the temperature set on the room thermostat and it felt as though the temperature had been preset. The breakfast was the usual spread although one morning there was no 2% milk as they had none in stock. The servers in the breakfast room were friendly and helpful. Housekeeping did a good job every day. The 10 minute walk from the Skytrain feels a long way when walking with suitcases although it is flat.
Stayed 4 nights in May 2025

8/10 Good

Lucas

Stayed 1 night in May 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positively surprised by this hotel. The only negative aspect is the motel design which could feel unsafe to some due to the lack of an overall structure around the individual rooms. Otherwise, great place. Not luxurious, but rooms are clean, well maintained and equipped. Breakfast had a wide selection of items, more than other hotels in town. Staff was very friendly and helpful. Plenty of free parking.
Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Geoff, kamloops

Liked: Cleanliness, staff & service
Only problem was I had no volume control working on the tv.
Stayed 1 night in May 2025