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Hotel Palapa Palace

3.0 star property
3-star guestrooms with free WiFi

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Photo gallery for Hotel Palapa Palace

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Plasma TV
Interior entrance
View from room
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054
  • Place, Plaza Ambar
    ‪3 min walk‬
  • Place, Marimba Park
    ‪14 min drive‬
  • Place, Tuxtla Guitierrez Central Square
    ‪19 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪75 min drive‬

Room options

View all photos for Comfort Room

Comfort Room | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room

8.4 out of 10
Very good
(13 reviews)
  • City view
  • 247 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Tuxtla Gutierrez

In Tuxtla Gutierrez .A stay at this hotel places you within half a mile (1 km) of Plaza Ambar and 3 miles (5 km) of Foro Chiapas. Chiapas Fairgrounds and Plaza Crystal Shopping Mall are also within 3 miles (5 km).

What's nearby

  • Plaza Ambar - 3 min walk - 0.2 miles
  • Plaza Crystal Shopping Mall - 8 min drive - 2.1 miles
  • Plaza las Americas Shopping Mall - 11 min drive - 3.0 miles
  • Marimba Park - 14 min drive - 3.8 miles
  • Tuxtla Guitierrez Central Square - 19 min drive - 5.0 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 51 min drive

Restaurants

  • ‪Pop Salads - ‬7 min walk
  • ‪El guajiro - ‬2 min walk
  • ‪Pollo Brujo Express - ‬5 min walk
  • ‪Domino's Pizza - ‬7 min walk
  • ‪Caldos de gallina don pepe - ‬7 min walk

About this property

Hotel Palapa Palace

3-star guestrooms with free WiFi
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Hotel Palapa Palace. Self parking is free.

Smoking is allowed in designated areas at this 3-star Tuxtla Gutierrez hotel.

  • 82 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Hotel Palapa Palace offers 82 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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  • Parking included
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Hotel Palace Inn

Property amenities

Family friendly

  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Plasma TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez

Frequently asked questions

How close is Hotel Palapa Palace to the airport?

Hotel Palapa Palace is 25.1 mi (51-min drive) away from the Angel Albino Corzo Intl Airport (TGZ) airport, the closest popular airport to the property.

Does Hotel Palapa Palace have an airport shuttle?

Airport shuttle services are not available at Hotel Palapa Palace.

Does Hotel Palapa Palace offer free breakfast?

Free breakfast isn’t offered at Hotel Palapa Palace, but cooked-to-order breakfast is offered for a fee of between MXN 130 and 250 for adults, MXN 130 and 250 for children. It's available on weekdays from 7:00 AM to noon and weekends from 8:00 AM to noon.

Is there a casino at Hotel Palapa Palace?

No, there is no casino at this hotel.

What time is check-in at Hotel Palapa Palace?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM.

Is there free parking at Hotel Palapa Palace?

This hotel offers free self parking.

Does Hotel Palapa Palace have a pool?

Hotel Palapa Palace features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does Hotel Palapa Palace have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Palapa Palace have a spa?

There are no spa services available at this hotel.

How close is Hotel Palapa Palace to downtown Tuxtla Gutierrez?

Hotel Palapa Palace is 3.2 mi away from Tuxtla Gutierrez.

Hotel Palapa Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 225 reviews
Rating 8 - Good. 54 out of 225 reviews
Rating 6 - Okay. 21 out of 225 reviews
Rating 4 - Poor. 10 out of 225 reviews
Rating 2 - Terrible. 13 out of 225 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Jose

Stayed 1 night in Nov 2025

10/10 Excellent

Ariel

Stayed 1 night in Oct 2025

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

citlalli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Cristhian, San Francisco

Liked: Amenities
Nice place
Stayed 1 night in Mar 2025

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

ANie

Stayed 3 nights in Dec 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

julio, humble

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative reviews. Check in was easy and fast as well as checking out.
Stayed 1 night in Oct 2024

10/10 Excellent

Ciro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Aldrin de jesus

Stayed 9 nights in Jun 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

8/10 Good

SALOMON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Good in general
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great food in hotel restaurant, they arranged for taxis and tours. Right across the street from large Bodega.
Stayed 1 night in Feb 2019

10/10 Excellent

Jose Antonio

Stayed 1 night in Nov 2025

8/10 Good

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy agradable
Stayed 1 night in Nov 2025

10/10 Excellent

Ariel

Stayed 1 night in Oct 2025

6/10 Okay

Alejandra Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
El wifi no funciona bien y la red tampoco
Stayed 1 night in Oct 2025

6/10 Okay

José Neil Amhed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente en la cocina les falta tener más cuidado en la preparación por ejemplo pedí un spaghetti Alfredo y el mesero me dijo que estaba recién hecho y la pasta fresca, y pues realmente no fue así juzguen la foto, la pasta café, cuando es fresca es amarilla, no tenía crema pasado de orégano, le pusieron lechuga, y le faltó crema , he comido esa misma pasta en otros lugares y la comparación es avismal, pedí arrachera y me la sirvieron fría, en cuanto a eso todo lo demás está genial
Stayed 1 night in Sep 2025

2/10 Terrible

José Neil Amhed

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Por favor cheque. Su sistema de reservaciones

Hice mi reserva el dia 22 aprox a las 9 y media, y al llegar al hotel resulta que me dicen que no hay reservación registrada, mostré el número de itinerario que envía la aplicación de hoteles.com y el dependiente del hotel me dijo que no eran los 14 números que tenían que ser 10 dígitos, por lo tanto NO APLICO LA RESERVACIÓN y se hizo el cobro contratando la habitación directamente con el hotel, ya siendo las 11 y media de la noche no quedó opción y tuve que pagar directamente al hotel el costo de la habitación, otra cosa que molesta, el cobro de perros, en la aplicación dice SE ACEPTAN MASCOTAS, más no dice debe dejar 500 pesos de depósito por si hace daños a la propiedad, no tengo problema en darlos pero que especifiquen a tiempo para no tomar como cobros sorpresa este tipo de gasto
Stayed 1 night in Sep 2025

10/10 Excellent

Bibiana Cruz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 3 nights in Sep 2025

10/10 Excellent

Roberto

Stayed 2 nights in Aug 2025

8/10 Good

CANDELARIA

Disliked: Cleanliness, staff & service
Que bueno que permiten nascotas
Stayed 1 night in Aug 2025