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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property
4-star beachfront hotel near Tulum Beach

Choose dates to view prices

Photo gallery for Papaya Playa Project, Tulum, a Member of Design Hotels

Casa Coco | View from room
Creator video - submitted by Luxury Richland
In-room safe, individually decorated, individually furnished, free WiFi
In-room safe, individually decorated, individually furnished, free WiFi
Casa Arena | In-room safe, individually decorated, individually furnished, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Place, SFER IK
    ‪2 min walk‬
  • Place, Jaguar Park
    ‪10 min walk‬
  • Place, Tulum National Park
    ‪10 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪71 min drive‬

Room options

View all photos for Room (Casa Viento)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Viento)

  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Ground Pool)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Rooftop Pool)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Coco)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Coco)

  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Arena)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Arena)

  • Sleeps 8
  • 4 King Beds

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Ground Pool)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

Room, Ocean View (Casita) | In-room safe, individually decorated, individually furnished, free WiFi

Room, Ocean View (Casita)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Palapa)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palapa)

  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Palma)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palma)

  • Sleeps 8
  • 4 King Beds

View all photos for Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View | In-room safe, individually decorated, individually furnished, free WiFi

Loft, Private Pool, Ocean View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Cabin, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

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About the neighborhood

Tulum

Beachfront retreat .Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of Tulum Beach and Playa Paraiso. SFER IK and Jaguar Park are also within half a mile (1 km).

What's nearby

  • SFER IK - 2 min walk - 0.1 miles
  • Jaguar Park - 10 min walk - 0.5 miles
  • Tulum National Park - 10 min walk - 0.6 miles
  • Tulum Beach - 2 min drive - 0.7 miles
  • Las Palmas Public Beach - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 104 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬2 min walk
  • ‪Maya Tulum - ‬17 min walk
  • ‪Mateos - ‬6 min walk
  • ‪La Eufemia - ‬17 min walk
  • ‪Zamas Restaurant + Bar - ‬7 min walk

About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

4-star beachfront hotel near Tulum Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Papaya Playa Project, Tulum, a Member of Design Hotels you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Self parking is free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 1 floor
  • 87 guestrooms or units
  • Meeting rooms
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Nightclub
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
Papaya Playa Project, Tulum, a Member of Design Hotels offers 87 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
Spa Papaya Playa has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and facials. The spa is open daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Papaya Playa Project, Tulum, a Member of Design Hotels

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation.

Property Registration Number 009-007-001572/2025

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Frequently asked questions

How close is Papaya Playa Project, Tulum, a Member of Design Hotels to the airport?

Papaya Playa Project, Tulum, a Member of Design Hotels is 28 mi (56-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Papaya Playa Project, Tulum, a Member of Design Hotels?

As of Apr 24, 2026, prices found for a 1-night stay for 2 adults at Papaya Playa Project, Tulum, a Member of Design Hotels on May 19, 2026 start from $582, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Papaya Playa Project, Tulum, a Member of Design Hotels have an airport shuttle?

Papaya Playa Project, Tulum, a Member of Design Hotels offers an airport shuttle 24 hours a day, on request, for a charge of USD 180 per vehicle, one-way.

How close is Papaya Playa Project, Tulum, a Member of Design Hotels to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Papaya Playa Project, Tulum, a Member of Design Hotels offer free breakfast?

Papaya Playa Project, Tulum, a Member of Design Hotels offers free local cuisine breakfast every day from 7:00 AM to noon.

Is there a casino at Papaya Playa Project, Tulum, a Member of Design Hotels?

No, there is no casino at this hotel.

What time is check-in at Papaya Playa Project, Tulum, a Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Papaya Playa Project, Tulum, a Member of Design Hotels?

This hotel offers free self parking.

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a pool?

Papaya Playa Project, Tulum, a Member of Design Hotels features 2 outdoor pools. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a restaurant?

Yes, there is a restaurant on site.

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a spa?

Pamper yourself with a day at Spa Papaya Playa, where you can enjoy deep-tissue massages and facials.

How close is Papaya Playa Project, Tulum, a Member of Design Hotels to downtown Tulum?

Papaya Playa Project, Tulum, a Member of Design Hotels is 2.5 mi away from Tulum.

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 200 out of 377 reviews
Rating 8 - Good. 64 out of 377 reviews
Rating 6 - Okay. 35 out of 377 reviews
Rating 4 - Poor. 33 out of 377 reviews
Rating 2 - Terrible. 45 out of 377 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Nir

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Service was horrible
Stayed 3 nights in Jan 2026

4/10 Poor

Eyal

Disliked: Staff & service, amenities
Really bad customer service
Stayed 3 nights in Jan 2026

2/10 Terrible

Nazifa

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Awful service. Couldn’t access basic hotel amenities such as getting a toothbrush upon request, or finding water. There were also roaches in our room and extreme dim lighting overall. Not ideal and would not go back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our honeymoon at Papaya Playa and the experience blew us away. The staff’s service was exceptional and they made us feel right at home. Specifically, I would like to mention Santos, who went above and beyond to make our stay special. The property is quiet and tranquil, and the party on Saturday was the best time I’ve ever had! 10/10 would recommend
Stayed 6 nights in Dec 2025

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2025

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! It was the best of both worlds being able to walk in the Mayan jungle on property but also being right on the beach. Property is absolutely gorgeous, multiple pools overlooking the beach, great service. Jay ass super helpful during our stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Prasad

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cool room, great views, calm vibes. Staff is some of the best I have experienced!!
Stayed 4 nights in Dec 2025

2/10 Terrible

Victor Paul

Stayed 2 nights in Nov 2025

10/10 Excellent

Daoleuang

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean and vibes. All the staff was super nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Leidys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Sep 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
Stayed 4 nights in Sep 2025

2/10 Terrible

Edel

Stayed 2 nights in Aug 2025

10/10 Excellent

Keisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
Stayed 6 nights in Aug 2025

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Ernesto

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and poor conditions, the spa , the restaurant
Stayed 3 nights in May 2025

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and beautiful in this place i love it
Stayed 12 nights in May 2025

10/10 Excellent

Josel, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025

4/10 Poor

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Stayed 1 night in Feb 2025

6/10 Okay

Morgan

Stayed 1 night in Dec 2024

10/10 Excellent

Morgan

Stayed 4 nights in Dec 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Krutarth

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay at papaya playa
Stayed 3 nights in Nov 2024

10/10 Excellent

Manfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia!
Stayed 4 nights in Nov 2024

2/10 Terrible

Sarina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024