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Hotel Casa Santiago Tulum

3.0 star property
3-star hotel near Tulum Mayan Ruins

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Photo gallery for Hotel Casa Santiago Tulum

Outdoor pool, sun loungers
Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds
Outdoor pool, sun loungers
Front of property
Property entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780
  • Tulum Beach
    ‪9 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Playa Paraiso
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Family Double Room, 1 Bedroom, Non Smoking, Terrace

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite King with Balcony

Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds

Suite King with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Room, 1 Queen Bed, Terrace

  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Tulum

Heart of Tulum.With a stay at this La Veleta hotel, you'll be within half a mile (1 km) of Holistika Art Walk and 2 miles (3 km) of Hospital de Tulum. Dos Aguas Park and Hunab Lifestyle Center are also within 3 miles (5 km).

What's nearby

  • Tulum National Park - 4 min drive - 1.8 miles
  • Tulum Beach - 9 min drive - 4.8 miles
  • Las Palmas Public Beach - 9 min drive - 4.0 miles
  • Tulum Mayan Ruins - 10 min drive - 4.4 miles
  • Playa Paraiso - 10 min drive - 4.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬3 min walk
  • ‪Vaivén - ‬1 min walk
  • ‪La Consentida - ‬5 min walk

About this property

Hotel Casa Santiago Tulum

3-star hotel near Tulum Mayan Ruins
As a guest of Hotel Casa Santiago Tulum, you'll find an outdoor pool, spa services, and a terrace. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Hotel Casa Santiago Tulum also features tour/ticket assistance, a garden, and coffee/tea in a common area. Self parking is free.
  • 1 building
  • 6 guestrooms or units
  • 3 levels
  • Built in 2015
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Water dispenser
Hotel Casa Santiago Tulum offers 6 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished patios. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Italian, Spanish

Property amenities

Family friendly

  • Art supplies
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from November 25 2023 to November 24 2025 (dates subject to change).

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Casa Santiago Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, debit cards, cash, mobile payments, and PayPal. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Santiago B&B Tulum
Casa Santiago Tulum
Casa Santiago Hotel Tulum
Hotel Casa Santiago
Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel
Hotel Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel Tulum

Frequently asked questions

How close is Hotel Casa Santiago Tulum to the airport?

Hotel Casa Santiago Tulum is 24.3 mi (43-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Hotel Casa Santiago Tulum have an airport shuttle?

Hotel Casa Santiago Tulum offers an airport shuttle 24 hours a day, on request, for a charge of USD 106 per vehicle, one-way.

How close is Hotel Casa Santiago Tulum to the beach?

This hotel is 3.6 mi (13-min drive) from Tulum Beach and 4.6 mi (18-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Hotel Casa Santiago Tulum offer free breakfast?

Hotel Casa Santiago Tulum does not offer free breakfast.

Is there a casino at Hotel Casa Santiago Tulum?

No, there is no casino at this hotel.

What time is check-in at Hotel Casa Santiago Tulum?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Hotel Casa Santiago Tulum?

This hotel offers free self parking.

Does Hotel Casa Santiago Tulum have a pool?

Hotel Casa Santiago Tulum features an outdoor pool.

Does Hotel Casa Santiago Tulum have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hotel Casa Santiago Tulum to downtown Tulum?

Hotel Casa Santiago Tulum is 0.9 mi away from Tulum.

Hotel Casa Santiago Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 132 out of 163 reviews
Rating 8 - Good. 24 out of 163 reviews
Rating 6 - Okay. 3 out of 163 reviews
Rating 4 - Poor. 3 out of 163 reviews
Rating 2 - Terrible. 1 out of 163 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, well-kept, small hotel tucked away in a neighborhood, bursting with an amazing variety of restaurants, small shops, friendly, and helpful people. It is walkable and we felt safe walking around and exploring the intimate and highly atmospheric little restaurants and bars every evening. The only issue is that many of the streets in this area are in dire need of repair, which, given the amount of stylish new construction and renewal going on in this neighborhood of La Valeta, one hopes that the city might eventually upgrade the streets and possibly even add some sidewalks!

10/10 Excellent

Dena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay!
Stayed 5 nights in Jun 2022

10/10 Excellent

BELFUG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and casa santiago is a good option to stay in Tulum center.
Stayed 1 night in May 2022

4/10 Poor

Bhavesh

Liked: Cleanliness
Disliked: Staff & service, room comfort

Not great.

We were shocked that this hotel is shown as 3 star in hotels.com and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there.
Stayed 3 nights in Dec 2021

10/10 Excellent

Imara M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel.
Stayed 6 nights in Dec 2021

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam.
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and the property is very clean! We will definitely be back!
Stayed 7 nights in May 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Casa Santiago was great thanks to our staff Nester. Nester was so friendly and so helpful, very attentive and quick to respond. Our stay would not have been what it was without him! Unfortunately we were not told in advance that the complimentary breakfast was cancelled because of COVID so that was a disappointment as we were counting on that to save money. Also there so many mosquitoes in our hotel room. Other than that I would recommend Casa Santiago and would stay there again if Nester is working!
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly with free breakfast. Rooms were clean and comfortable.
Stayed 3 nights in Feb 2021

8/10 Good

Rochelle, Whittier, CA, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a nice little hideaway and really close to the downtown area. I chose this hotel because it was close to a villa a group of friends were staying at. Martin was very sweet and helpful, the place was very clean, the bed was comfortable and the complimentary breakfast was delicious! The only thing that was uncomfortable was that i could hear every thing in the stairway. I was on the first floor and the stairwell echoed a lot and I'm a light sleeper so i could hear guests coming in and out and most weren't quiet. I'm not sure if it was cause of where my room was located that I could hear everything, but other than that my stay was great!
Stayed 4 nights in Jan 2021

4/10 Poor

kym

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Helpful staff

Hotel situated in residential area. Very small pool! Martin/front desk was extremely helpful and accommodating. Bed was comfortable, but room had an extremely unpleasant sewer odor. Took very long time to get hot water. In my opinion it was far over priced, but we booked last minute over a holiday, so we were thankful to be able to find somewhere to stay.
Stayed 3 nights in Dec 2020

10/10 Excellent

Iván, Texas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super attentive staff, clean and comfy rooms. Bed could be a bit softer, but otherwise a very solid place to stay in.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

Steve, Kutztown, pa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has large rooms with a balcony or patio. It is located in a residential area with some construction going on. This is a great value for your money, the hotel staff is very friendly and accommodating. The court yard has a pool and is very private. I highly recommend this oasis while staying in Tulum.
Stayed 6 nights in Jan 2020

10/10 Excellent

Alexander, New york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Definitely coming back
Stayed 1 night in Jan 2020

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities

Normally a great place to stay

I love this place, I have been here before. I would normally give it an excellent review, but this trip I can't do it. The a/c consistently had problems and wouldn't work properly. The room was so uncomfortable my last two nights there. The hosts are great, Leonardo and Diana do a great job. Although my a/s was serviced and worked properly for an evening, it did malfunction again. Still an awesome property, very clean rooms and bathroom, great service, safe, peaceful. Just had a bad a/c this time. I would definitely come back
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2019

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute and intimate

They are building a lot (hotels, condos) in the immediate blocks around the hotel so there is not a ton of restaurants/nightlife right now but there will definitely be in the future. We biked during the day into main town or took a taxi in night time for about 30-50 pesos. The hotel itself was beautiful, and we received excellent service and recommendations for things to do and restaurants from the staff.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The housekeeper didn’t change the sheets just flipped the pillows around didn’t leave clean towels and left bracelets with a note blatantly saying she was expecting a tip. Wasn’t sure what I was tipping her on but of course I was going to leave something anyways. The room was was expected was clean on arrival the staff very hospitable and accommodating. Pool was cold And kind of dirty, the hotel is off the beaten path of the city not far but neighborhood wasn’t the greatest. The place is however clean and reasonably priced I’m sure if I asked for clean linens and towels I would have got them we were there for a quick stay so it wasn’t that important at the time. Overall 4 starts
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019

10/10 Excellent

Katie, Philadelphia, PA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Casa Santiago. The hotel is secluded and quiet, but taxis always know how to get there. The daily breakfast was delicious, and the hotel staff was always helpful in getting taxis, airport shuttles, or giving recommendations.
Stayed 4 nights in Mar 2019