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Downtown Tulum Hotel

4.0 star property
4-star hotel near Tulum Mayan Ruins

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Photo gallery for Downtown Tulum Hotel

Restaurant
Interior
Coffee shop
Food court
Deluxe Double Room | Premium bedding, down comforters, in-room safe, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
CENTRO, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Bathroom | Shower, towels, soap, shampoo

Deluxe Double Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room | Premium bedding, down comforters, in-room safe, soundproofing

Comfort Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, in-room safe, soundproofing

Standard Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Premium bedding, down comforters, in-room safe, soundproofing

Comfort Quadruple Room

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Tulum

Heart of Tulum.Within a 15-minute walk of this Tulum City Center hotel, you'll find Dos Aguas Park and Hospital de Tulum. Hunab Lifestyle Center and Jaguar Park are also within 2 miles (3 km).

What's nearby

  • Dos Aguas Park - 8 min walk - 0.5 miles
  • Hospital de Tulum - 14 min walk - 0.8 miles
  • Jaguar Park - 19 min walk - 1.0 mile
  • Hunab Lifestyle Center - 19 min walk - 1.0 mile
  • Cenote Calavera - 3 min drive - 1.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Taqueria Honorio - ‬2 min walk
  • ‪Akuma Tiger Sushi - ‬3 min walk
  • ‪Mestixa - ‬2 min walk
  • ‪Del Cielo - ‬1 min walk
  • ‪Tacos y tortas el tio - ‬1 min walk

About this property

Downtown Tulum Hotel

4-star hotel near Tulum Mayan Ruins
Downtown Tulum Hotel offers its guests 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi.

A rooftop terrace, spa services, and a garden are also featured at Downtown Tulum Hotel.

This 4-star Tulum hotel is smoke free.

  • 24 guestrooms or units
  • 2 bars by the pool
  • Terrace on the roof
  • Towels for the beach
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Downtown Tulum Hotel offers 24 air-conditioned accommodations with safes. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

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2 outdoor pools, free cabanas, pool umbrellas
Motto by Hilton Tulum
  • Pool
  • Spa
  • Pet friendly
  • Parking included
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The price is $109
Apr 6 - Apr 7
Total with taxes and fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Things to do

  • 2 outdoor pools
  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Elevator (67 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 435 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children
  • Pet fee: MXN 435 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Frequently asked questions

How close is Downtown Tulum Hotel to the airport?

Downtown Tulum Hotel is 26 mi (44-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Downtown Tulum Hotel have an airport shuttle?

Airport shuttle services are not available at Downtown Tulum Hotel.

How close is Downtown Tulum Hotel to the beach?

This hotel is 3.6 mi (14-min drive) from Tulum Beach and 3.7 mi (17-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Downtown Tulum Hotel offer free breakfast?

Free breakfast isn’t offered at Downtown Tulum Hotel, but continental breakfast is offered for a fee of between MXN 150 and 300 for adults, MXN 150 and 300 for children. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Downtown Tulum Hotel?

No, there is no casino at this hotel.

What time is check-in at Downtown Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Downtown Tulum Hotel?

Free parking is not available at this hotel.

Does Downtown Tulum Hotel have a pool?

Downtown Tulum Hotel features 2 outdoor pools. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Downtown Tulum Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Downtown Tulum Hotel have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages.

How close is Downtown Tulum Hotel to downtown Tulum?

Downtown Tulum Hotel is 0.5 mi away from Tulum.

Downtown Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 26 reviews
Rating 8 - Good. 5 out of 26 reviews
Rating 6 - Okay. 3 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ozer

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

6/10 Okay

YuChieh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
Stayed 1 night in Sep 2025

10/10 Excellent

CECILIA

Stayed 1 night in Aug 2025

10/10 Excellent

irene, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
Stayed 4 nights in Aug 2025

8/10 Good

Aldo

Stayed 1 night in Nov 2025

10/10 Excellent

Norberto

Traveled with group
Liked: Cleanliness, staff & service, amenities
Magnífico
Stayed 1 night in Nov 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities
Si estaba limpia .
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Excelente lugar y servicio
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, amenities
Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Stayed 2 nights in Jul 2025

8/10 Good

RENE JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
no parking. no estacionamiento. faltan basurero en el cuarto.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Stayed 1 night in Apr 2025

10/10 Excellent

SU LIN MIGDAL ET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Elvira

Liked: Cleanliness, staff & service
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Stayed 6 nights in Mar 2025

10/10 Excellent

Diego

Stayed 3 nights in Jan 2025

8/10 Good

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Stayed 3 nights in Jan 2025