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Grand Prince Hotel Shin Takanawa

5.0 star property
5-star luxury hotel near Tokyo Tower

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Photo gallery for Grand Prince Hotel Shin Takanawa

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Property preview
View from property
Garden
Executive Club Suite King Room with Lounge Access, Non-Smoking | Living area | 32-inch TV with digital channels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3-13-1 Takanawa Minato, Tokyo, Tokyo, 108-8612
  • Place, Shinagawa Prince Cinema
    ‪5 min walk‬
  • Place, Meiji Gakuin University
    ‪9 min walk‬
  • Place, Sengakuji Temple
    ‪12 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪21 min drive‬

Room options

View all photos for Club King Room with Lounge Access (Non-Smoking) 

View from room

Club King Room with Lounge Access (Non-Smoking) 

8.0 out of 10
Very good
(14 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(61 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Club King Junior Suite with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club King Junior Suite with Lounge Access (Non-Smoking) 

  • 647 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior King Room, Non Smoking

8.8 out of 10
Excellent
(22 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Junior Suite with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club Twin Junior Suite with Lounge Access (Non-Smoking) 

  • 641 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(38 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Club Twin Room with Lounge Access (Non-Smoking) 

Club Twin Room with Lounge Access (Non-Smoking)  | Down comforters, in-room safe, blackout drapes, free WiFi

Club Twin Room with Lounge Access (Non-Smoking) 

8.0 out of 10
Very good
(5 reviews)
  • 322 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Triple Room, Non Smoking

8.2 out of 10
Very good
(20 reviews)
  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Club Suite King Room with Lounge Access, Non-Smoking

Executive Club Suite King Room with Lounge Access, Non-Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Executive Club Suite King Room with Lounge Access, Non-Smoking

  • 1294 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Triple Room, Non Smoking

8.0 out of 10
Very good
(17 reviews)
  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Fourth Room, Non Smoking

Standard Fourth Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Standard Fourth Room, Non Smoking

8.0 out of 10
Very good
(14 reviews)
  • 415 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for [Tokyo Tower View] Superior Twin Room, Non Smoking

View from room

[Tokyo Tower View] Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Tokyo Tower View] Superior King Room, Non Smoking

View from room

[Tokyo Tower View] Superior King Room, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

View from room

[Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

  • 322 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for [Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

  • 647 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Club Floor] Club Suite Twin with Lounge Access, Non Smoking

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking

  • 721 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Corner Twin Room, Non Smoking

Standard Corner Twin Room, Non Smoking | View from room

Standard Corner Twin Room, Non Smoking

  • 415 sq ft
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Superior Corner Twin Room, Non Smoking

Superior Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 415 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Corner King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Corner King Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 415 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Tokyo Tower View] Superior Corner King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Tokyo Tower View] Superior Corner King Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 415 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Precious Twin Room, Non Smoking

Superior Precious Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Twin Room, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Precious Triple Room, Non Smoking

Superior Precious Triple Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Triple Room, Non Smoking

  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Precious Corner Twin Room, Non Smoking

Superior Precious Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Corner Twin Room, Non Smoking

  • 415 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [Club Floor] Club Corner King Room with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Corner King Room with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for [Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

  • 415 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

  • 1294 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Shinagawa Prince Hotel

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.2 out of 5, Very Good, 4,646 reviews
$89 nightly
The price is $98
Jan 18 - Jan 19
All taxes and fees included in total
Shinagawa Prince Hotel

About the neighborhood

Tokyo

Heart of Tokyo.A stay at this Minato hotel places you within 3 miles (5 km) of Tokyo Tower and 6 miles (10 km) of Shibuya Crossing. Tokyo Imperial Palace and Meiji Jingu Shrine are also within 6 miles (10 km).

What's nearby

  • Shinagawa Prince Cinema - 5 min walk - 0.3 miles
  • Koyasan Tokyo Betsuin Temple - 8 min walk - 0.5 miles
  • Meiji Gakuin University - 9 min walk - 0.5 miles
  • Meguro River - 11 min walk - 0.6 miles
  • Sengakuji Temple - 12 min walk - 0.7 miles

Getting around

  • Takanawadai Station - 5 min walk
  • Shinagawa Station - 7 min walk
  • Haneda Airport (HND) - 24 min drive

Restaurants

  • ‪麻布茶房 - ‬5 min walk
  • ‪Executive Lounge - ‬6 min walk
  • ‪ラウンジもみじ - ‬1 min walk
  • ‪AUX BACCHANALES - ‬4 min walk
  • ‪Grand Prince Hotel Club Lounge - ‬5 min walk

About this property

Grand Prince Hotel Shin Takanawa

5-star luxury hotel near Tokyo Tower
There are 2 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 25801 square feet (2397 square meters) and includes conference space. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Grand Prince Hotel Shin Takanawa. The hotel can provide concierge services and wedding services. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 908 guestrooms or units
  • 2 dining venues
  • 2 coffee shops
  • 25801 sq ft of conference space
  • 2397 sq m of conference space
  • Built in 1982
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Grand Prince Hotel Shin Takanawa offers 908 air-conditioned accommodations with safes and slippers. Rooms open to balconies. Beds feature down comforters. Televisions come with digital channels.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Tokyo hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Grand Prince Hotel Takanawa
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  • Spa
  • Free WiFi
4.5 out of 5, Wonderful, 1,287 reviews
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The price is $117
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Grand Prince Hotel Takanawa

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,085 for adults and JPY 2,825 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A scheduled power outage will take place on January 13 and 26, 2026, from 1-5 AM. All facilities that use power, including elevators and the internet will not be available during this time. There may be a 6-hour delay with internet access after power is restored.
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to July 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 5085 for adults and JPY 2825 for children
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Guests with tattoos are not able to use the onsite public bathing facilities and pool.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Prince Hotel New Takanawa
Grand Prince Hotel New Takanawa Tokyo
Grand Prince New Hotel Takanawa
Grand Prince New Takanawa
Grand Prince New Takanawa Hotel
Grand Prince New Takanawa Tokyo
Hotel Prince Takanawa
New Takanawa Prince
Prince New Takanawa Hotel
Takanawa Prince
Grand Prince Hotel New Takanawa Tokyo, Japan
Prince Shin Takanawa Tokyo
Grand Prince Hotel New Takanawa
Grand Prince Hotel Shin Takanawa Hotel
Grand Prince Hotel Shin Takanawa Tokyo
Grand Prince Hotel Shin Takanawa Hotel Tokyo

Frequently asked questions

How close is Grand Prince Hotel Shin Takanawa to the airport?

Grand Prince Hotel Shin Takanawa is 8.3 mi (24-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

Does Grand Prince Hotel Shin Takanawa have an airport shuttle?

Airport shuttle services are not available at Grand Prince Hotel Shin Takanawa.

How close is Grand Prince Hotel Shin Takanawa to the beach?

This hotel is 5.5 mi (19-min drive) from Odaiba Beach Park.

Does Grand Prince Hotel Shin Takanawa offer free breakfast?

Free breakfast isn’t provided at Grand Prince Hotel Shin Takanawa, but buffet breakfast is offered for a fee of JPY 5085 for adults and JPY 2825 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Grand Prince Hotel Shin Takanawa?

No, there is no casino at this hotel.

What time is check-in at Grand Prince Hotel Shin Takanawa?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Grand Prince Hotel Shin Takanawa?

Free parking is not available at this hotel. Self parking is available for JPY 1500 per night.

Does Grand Prince Hotel Shin Takanawa have a pool?

Grand Prince Hotel Shin Takanawa does not have a pool.

Does Grand Prince Hotel Shin Takanawa have a restaurant?

There are 2 onsite restaurants, offering options like Chinese cuisine and light fare.

Does Grand Prince Hotel Shin Takanawa have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Grand Prince Hotel Shin Takanawa to downtown Tokyo?

Grand Prince Hotel Shin Takanawa is 4 mi away from Tokyo.

Grand Prince Hotel Shin Takanawa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 942 out of 1675 reviews
Rating 8 - Good. 430 out of 1675 reviews
Rating 6 - Okay. 187 out of 1675 reviews
Rating 4 - Poor. 67 out of 1675 reviews
Rating 2 - Terrible. 49 out of 1675 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Ashley

Traveled with group
Liked: Cleanliness, staff & service
Room was clean with a lovely view from the 10th floor. The pool was closed seasonally, the sauna cost extra, and guests with tattoos weren’t allowed in. The restaurant near the checkout area was overpriced for pretty average food. The “gym” is two treadmills.
Stayed 2 nights in Oct 2025

10/10 Excellent

Akira

Stayed 2 nights in Sep 2025

10/10 Excellent

Rie

Stayed 1 night in Oct 2025

6/10 Okay

Dana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The smell of the first room reeked of bad cologne or perfume. Staff was nice enough to move us quickly. The room was very dated and carpets not that clean. Would expect more from a Prince hotel product. Key thing to note is that this hotel is at the top of a hill, something to consider when traveling with children or elders. Close to the Shinagawa train station but all uphill
Stayed 3 nights in Oct 2025

10/10 Excellent

Eric

Liked: Staff & service, amenities
Walls was dirty but hotel clean.
Stayed 1 night in Sep 2025

8/10 Good

Justin

Liked: Cleanliness, amenities, property conditions & facilities
rooms are old comparing to near by prince hotels
Stayed 1 night in Sep 2025

10/10 Excellent

Hamsa Shijas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Shinagawa
Stayed 1 night in Aug 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Easy access to the Shenagawa Station. Hotel was very comfortable and well maintained. Staff was polite and helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really nice and clean and had lots of food and bar options. Would recommend the hotel but Shinagawa is a little out of the way for what we wanted to do. The train station is only a short walk away however
Stayed 5 nights in Sep 2025

10/10 Excellent

Nitesh, Buffalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Kai

Stayed 1 night in Oct 2025

10/10 Excellent

Juan

Stayed 1 night in Oct 2025

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with very attentive staff. This is my default hotel when in Shinagawa
Stayed 4 nights in Sep 2025

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided by hotel staff, big, clean rooms and convenience store right downstairs. Overall a great experience!
They offer birthday champagne! It was so good!!! Thank you!!!
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities
Great
Stayed 2 nights in Sep 2025

8/10 Good

Carolina

Stayed 2 nights in Sep 2025

10/10 Excellent

Duc, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and friendly staff. Mosquitos.
Stayed 4 nights in Sep 2025

4/10 Poor

ChaoHua

Traveled with group
Disliked: Staff & service
This so-called five-star hotel is far from meeting the standard it claims. When we arrived and when we checked out, there wasn’t even a doorman or concierge at the entrance. We were traveling with three large suitcases and a companion who is nearly seven months pregnant, yet no staff member offered any assistance. Even when we asked for help, the attitude we received was reluctant and unwelcoming. For a hotel that accommodates so many international guests, the staff’s lack of English is unacceptable. On two occasions, I encountered employees who did not speak a word of English, and my requests had to be passed on to others. But even the staff they handed me over to struggled to communicate. As for the room, the facilities were old and outdated, nothing like what you would expect from a real five-star hotel. Overall, this experience was extremely disappointing and nowhere near the level of other five-star hotels I have stayed at.
Stayed 1 night in Sep 2025

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because location is quiet and near train station. The lobby is expansive! There's a 7 eleven in the basement!! Bedroom size is adequate meaning, western standard, not cramp! Housekeeping daily, white, white, crisp sheets, fluffy towels and night gowns so comfy to wear!
Stayed 5 nights in Sep 2025

10/10 Excellent

Sam

Stayed 2 nights in Sep 2025

8/10 Good

Einav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and really trying to help but doesn’t know English at all.. The property is very nice, the lobby is nice and big and comfortable and the Japanese garden is amazing. One very big problem was the beds, so uncomfortable!!! Couldn’t sleep at night and woke up with a back pain. Very extra hard mattress.
Stayed 6 nights in Sep 2025

10/10 Excellent

Samuel W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having a 7-11 open late built into the hotel is clutch. The main hotel bar is also one of my personal favorites in all of Tokyo.
Stayed 4 nights in Sep 2025

8/10 Good

Sahil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful staff.
Stayed 3 nights in Sep 2025

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice. Room was average with decent space! Cleaning was great and customer service was fantastic as they helped with luggage services and booking spa treatment! Would stay here again! AC was decent
Stayed 4 nights in Sep 2025

6/10 Okay

Patrick

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Jaded and expensive.

Had to change rooms as the original one had dust so thick around the edges you could pick up with your fingers and the picture frame had a fur collar! The general condition away from the main areas is worn and seriously needs a refurb, torn papers on the walls in the corridors a prelude to your rooms condition. The gym is a joke! Two bikes and two treadmills! The pools are closed! ITS 35 DEGREES! Prices in bars and restaurants are extortionate and not exceptional. Best feature of the hotel is the convenience store in the basement, well stocked and well staffed.
Fur topper to the frame
Dust so thick you can pick it up
Under the desk there are scraps of paper that missed the bin
Stayed 4 nights in Sep 2025