4/10 Poor
Marie
Traveled with partner
Mar 13, 2025
The room was large & very clean, bathroom was very clean also. Unfortunately we were in a room with an adjoining door & the people in the other room were very loud with the television blaring. We had a do not disturb sign on the door until 11.45 am as we were going to a function. When we got back to the room at 5pm it had not been serviced. I phoned & was told that the cleaning staff had left for the day and there was nothing they could do. When we checked out I raised this issue again with the Reception staff, no compensation was offered. When we returned home I received notification of a small charge on our credit card statement & when I enquired as to what it was I was told it was for bottled water. The bottled water had a With Compliments tag on it. They have now credited our a/c for that charge & I received a call from the Manager 5 days after leaving, still no compensation offered. A very disappointing stay & I won't be returning.
Marie
Stayed 2 nights in Mar 2025