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SureStay Plus Hotel by Best Western Sevierville

Property class: 2.5
Hotel near Soaky Mountain Waterpark in Sevierville

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Lobby
Lobby
Business center
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪2 min drive‬
  • Place, Dolly Parton Statue
    ‪3 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(102 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(81 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Sevierville

Heart of Sevierville.You'll find Dolly Parton Statue and Wilderness at the Smokies within 2 miles (3 km) of this hotel. Wild WaterDome and Sevierville Community Center and Civic Center are also within 2 miles (3 km).

What's nearby

  • Floyd Garrett's Muscle Car Museum - 11 min walk - 0.6 miles
  • Wilderness at the Smokies - 2 min drive - 1.3 miles
  • Dolly Parton Statue - 3 min drive - 1.5 miles
  • Soaky Mountain Waterpark - 3 min drive - 1.5 miles
  • Wild WaterDome - 3 min drive - 1.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 46 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬20 min walk
  • ‪Chick-fil-A - ‬9 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Freddy's Frozen Custard & Steakburgers - ‬8 min walk
  • ‪The Casual Pint of Sevierville - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel near Soaky Mountain Waterpark in Sevierville
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Sevierville. Free self parking is available.

This Sevierville hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

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  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
3.6 out of 5, Good, 1,001 reviews
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The price is $60
May 3 - May 4
Total with taxes and fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Sevierville to the airport?

SureStay Plus Hotel by Best Western Sevierville is 31.7 mi (46-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Sevierville?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Sevierville on May 3, 2026 start from $52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Sevierville have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Sevierville.

Does SureStay Plus Hotel by Best Western Sevierville offer free breakfast?

Yes, SureStay Plus Hotel by Best Western Sevierville offers free breakfast.

Is there a casino at SureStay Plus Hotel by Best Western Sevierville?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Sevierville?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at SureStay Plus Hotel by Best Western Sevierville?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Sevierville have a pool?

SureStay Plus Hotel by Best Western Sevierville features a seasonal outdoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.The pool is closed seasonally each year from October 30 to May 22.

Does SureStay Plus Hotel by Best Western Sevierville have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Sevierville to downtown Sevierville?

SureStay Plus Hotel by Best Western Sevierville is 1 mi away from Sevierville.

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 551 out of 1133 reviews
Rating 8 - Good. 282 out of 1133 reviews
Rating 6 - Okay. 154 out of 1133 reviews
Rating 4 - Poor. 79 out of 1133 reviews
Rating 2 - Terrible. 67 out of 1133 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Roy

noisey,will not fix things,high price for two star
Stayed 7 nights in Jan 2026

6/10 Okay

Mark, Berlin

Business traveler
Room was good.
Stayed 1 night in Nov 2025

6/10 Okay

Ellen

Bed was terrible. Sank in the center. It made a banging very turn. Very uncomfortable.
Stayed 3 nights in Jan 2026

8/10 Good

Jeremiah, Seymour

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place to stay I do miss the vending machine machines that used to be on the floors
Stayed 2 nights in Jan 2026

4/10 Poor

Sharon

Traveled with family
Disliked: Cleanliness, amenities
Booked a two night stay for a tournament. The heat unit had dust pouring out, the headboard wall was dusty and there was caked on dust all in the long light fixture above your head as you lay down. I was stuffy and sneezing all night. I did buy a cleaning spray and cleaned as much myself and the staff did replace the heat filter the next day as I requested. The doors are very loud and there was door slamming all through them night and also dumpsters being emptied at 4am outside the window which again woke us. Breakfast was 6-9am went down at 8am and the only thing there was a little bit of eggs stuck to the pan, strange sausage and waffle maker.and two end pieces of white bread. NO butter, NO yogurt, NO fruit, NO pastry No bread items. The second morning I asked the "breakfast worker" is this normal? He said if you don't come early you don't get anything. I understand you get what you pay for and in this case even the low price was too much.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff
Stayed 3 nights in Jan 2026

8/10 Good

Karyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to convention center. Staff was friendly and helpful. Downfall, walls are very thin. The noise level in the room next to us was loud, you could hear them very clearly. Also lots of door slamming. It would rattle our door so bad to the point we got locked out of our room due to the safety bar inside moving, preventing us from opening our door when we got back from our event. Thank you to the kind front desk lady that helped get our door open.
Stayed 3 nights in Jan 2026

2/10 Terrible

Laura

Stayed 3 nights in Jan 2026

6/10 Okay

Brenda

Business traveler
Disliked: Cleanliness
Beds were comfortable. We did not eat breakfast so I can’t comment. What I can comment on is I killed 4 roaches in the room. We were on first floor.
Stayed 3 nights in Jan 2026

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walls in room paper thin. Could hear everything your neighbors was doing
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities
The beds were so comfortable after our long day at Dollywood with a toddler! We absolutely loved it!
Stayed 3 nights in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Dec 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ckean room, front desk staff was very nice!
Stayed 2 nights in Jan 2026

8/10 Good

Mark

Stayed 3 nights in Jan 2026

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In a good location however so would a box and a good blanket and arguably cleaner. The staff was helpful in trying to get a cleaner room than the one we started with but still wasn't the greatest. Bed was comfortable and front desk staff helpful that's about all i can say good about the place. Didn't get up for breakfast so can't say.
Stayed 1 night in Jan 2026

8/10 Good

CHRISTA

Traveled with family
Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

phillip, Clarksville

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2026

8/10 Good

Dustin

Liked: Cleanliness, property conditions & facilities
Clean room. Close to necessities
Stayed 3 nights in Jan 2026

10/10 Excellent

Shannon

Stayed 2 nights in Dec 2025

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
Multiple light bulbs needed to be replaced. Electrical receptacle hanging out. Wall several marks and scuffs. Multiple floor tiles broke at elevator. Staff was friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is our go to place when we visit Dollywood. Great price but does not sacrifice quality. The staff is alway friendly and the breakfast is small but has the everything from eggs, sausage and waffles is always a must
Stayed 3 nights in Jan 2026

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, easy check-in, location was all amazing
Stayed 1 night in Oct 2025

8/10 Good

Montrelia

Stayed 4 nights in Dec 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026