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Hotel Family

Property class: 3
3-star hotel near Rua 25 de Marco, connected to a shopping center

Choose dates to view prices

Photo gallery for Hotel Family

A multi-level courtyard with balconies, potted plants, and outdoor seating areas.
A modern building with a central atrium, multiple air conditioning units, and a staircase with black railings.
A reception desk with a wooden panel design, a digital screen, and a sign with a warning symbol.
A corridor with a reflective floor, a black and white railing, and air conditioning units on the wall.
A buffet with various food options including pasta, rice, and vegetables.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪8 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room

A single bed with a wooden headboard, a bedside table with a lamp, and a green towel on a shelf.

Double Room

7.2 out of 10
Good
(11 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

A neatly folded white towel with embroidered text and a logo, placed on a bed in a hotel room.

Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

A dormitory room with two single beds, a wardrobe, a mirror, and a window.

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

A hotel room with two single beds, a wooden headboard, a bedside table with a lamp, and a small drawer.

Double Room Single Use

8.0 out of 10
Very good
(9 reviews)
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Twin Room

A hotel room with two beds, a desk, a chair, a TV, and an air conditioning unit.

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

São Paulo

Heart of São Paulo.Your stay at this Bras hotel places you within 2 miles (3 km) of Rua 25 de Marco and Sala São Paulo Concert Hall. Municipal Theatre of São Paulo and Liberty Square are also within 3 miles (5 km).

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.1 miles
  • Feirinha da Madrugada - 3 min walk - 0.2 miles
  • Mega Polo Moda - 8 min walk - 0.5 miles
  • Worldwide Church of God's Power - 19 min walk - 1.0 mile
  • Rua 25 de Marco - 4 min drive - 0.9 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Praca De Alimentacao - ‬6 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Giraffas - ‬5 min walk
  • ‪Aroma Café - ‬2 min walk

About this property

Hotel Family

3-star hotel near Rua 25 de Marco, connected to a shopping center
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Hotel Family also features a vending machine, laundry facilities, and shopping on site.

This 3-star São Paulo hotel is smoke free.

  • 223 guestrooms or units
  • 9 levels
  • 2 buildings
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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  • Free WiFi
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The price is $52
Dec 3 - Dec 4
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

Room amenities

Entertainment

  • 25-inch TV

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

How close is Hotel Family to the airport?

Hotel Family is 4.3 mi (18-min drive) away from the Campo de Marte Airport (RTE) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Family?

As of Nov 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Family on Dec 4, 2026 start from $39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Family have an airport shuttle?

Hotel Family offers an airport shuttle from 3:00 AM to 6:30 PM, at scheduled times, for a charge of BRL 100. per person, one-way.

Does Hotel Family offer free breakfast?

Free breakfast isn’t provided at Hotel Family, but buffet breakfast is offered for a fee of BRL 35.00 per person. It's available on weekdays from 6:00 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Hotel Family?

No, there is no casino at this hotel.

What time is check-in at Hotel Family?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM.

Is there free parking at Hotel Family?

Free parking is not available at this hotel.

Does Hotel Family have a pool?

Hotel Family does not have a pool.

Does Hotel Family have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Family have a spa?

There are no spa services available at this hotel.

How close is Hotel Family to downtown São Paulo?

Hotel Family is 1.1 mi away from São Paulo.

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 337 out of 845 reviews
Rating 8 - Good. 184 out of 845 reviews
Rating 6 - Okay. 162 out of 845 reviews
Rating 4 - Poor. 89 out of 845 reviews
Rating 2 - Terrible. 73 out of 845 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
As atendente maravilhosas atenciosa
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
´..
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Amenities
.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Equipe de funcionários simpática e prestativa. O hotel fica no meio da “bagunça” rs então é ideal para quem vai fazer compras. Fiquei no quarto andar (pedi um quarto silencioso) e dormi bem. Um destaque especial para o chuveiro: maravilhoso! Vê-se que o hotel é mais antigo, porém nada que atrapalhe o descanso das compras. Algo que também atrapalha um pouco é a chegada e saída do hotel estar sempre movimentada e com ambulantes o que afasta motoristas de aplicativo. Porém tem um ponto de táxi próximo, com um taxista super simpático, o sr. José Sergipe, então vale combinar com ele.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sim tudo perfeito quarto organizado café da manhã excelente
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bom bem localizado
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
Café da manhã bem fraco , funcionários bem mais ou menos , limpeza do quarto ok , nada de mais . A única coisa boa é muito boa por sinal e a localização , no mais é um hotel bem simples acho que uma estrela seria muito .
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ar condicionado n funciona cobertor com mal cheiro. Café da manha legal
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Custo X Benefício Coração do Bras
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Tudo bem organizado e limpo
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendo as instalações, muito perto da feira
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo ótimo
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A recepcionista que trabalhou no sábado à noite é maravilhosa. Super atenta, ajuda no que é preciso. É uma morena.as senhora da limpeza super educada e prestativa.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, tudo bom!
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No primeiro quarto tv e ar quebrado. Pedi a troca porém no outro tv funciona parcialmente e pra tomar banho primeiro acaba sendo molhado com água fria devido o local que fica o chuveiro.hotel com itens precisando de substituição em alguns itens. Não vale o que cobram. A única coisa que é boa o café da manhã.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness
O quarto no anúncio não é o que eu fiquei. A tv é de tubo e so pegava 3 canais. Banheiro com pia e no geral muito antigo. No box tinha cabelos nas paredes qua não eram meus. Mais como fui pela localização e para fazer compras no brás fiquei mesmo assim.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível , ótima localização
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Tava tudo maravilhoso como sempre
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
O hotel tem de bom a localização para quem vai fazer compras no Brás. Mas não espere uma acomodação marvilhosa. O café da manhã é bem razoável.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível e ótima opção
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Já fiquei nesse hotel várias vezes Mas deixa a desejar o atendimento e as condições do hotel Os quartos só libera depois das 15 horas e as vezes só é liberado bem depois do horário acertado
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Cama ruim, banheiro apertado, chuveiro fraco, frigobar barulhento. Os hóspedes que ficam nos quartos próximos ao elevador sofrem com o barulho do fluxo de pessoas no corredor e carretos com fardos.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Quarto muito barulhento.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Café da manhã: alimentos com aspecto de mal manipulado. Quarto com péssima conservação Roupa de cama odor de mofo. Lençóis velhos. Sem cobertores a disposição.
Stayed 3 nights in May 2026

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