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Mercure Sao Paulo Pamplona Hotel

4.0 star property
4-star eco-certified hotel near Oscar Freire Street

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Photo gallery for Mercure Sao Paulo Pamplona Hotel

Interior
Daily buffet breakfast (BRL 70 per person)
Outdoor pool, sun loungers
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Pet friendly
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Rua Pamplona 1315 - Jardins, São Paulo, SP, 1405002
  • Oscar Freire Street
    ‪6 min walk‬
  • Paulista Avenue
    ‪9 min walk‬
  • Ibirapuera Park
    ‪17 min walk‬
  • São Paulo (CGH-Congonhas)
    ‪10 min drive‬

Room options

View all photos for Superior Room, 3 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

Superior Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 1 Double Bed, Mobility Accessible

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed, Mobility Accessible

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Superior Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Privilege, Superior Room, 1 Double Bed

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • 462.6 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

São Paulo

Jardins stay.Within a 10-minute walk of this Jardins hotel, you'll find Oscar Freire Street and Paulista Avenue. Also, Shopping Cidade São Paulo is within half a mile (1 km) and São Paulo Museum of Art is within 2 miles (3 km).

What's nearby

  • Oscar Freire Street - 6 min walk - 0.4 miles
  • Paulista Avenue - 9 min walk - 0.5 miles
  • São Paulo Museum of Art - 11 min walk - 0.6 miles
  • Hospital Sírio-Libanês - 17 min walk - 0.9 miles
  • Ibirapuera Park - 17 min walk - 0.9 miles

Getting around

  • Fradique Coutinho Station - 5 min drive
  • Trianon-Masp Station - 9 min walk
  • São Paulo (CGH-Congonhas) - 17 min drive

Restaurants

  • ‪Colibri Padaria Artesanal - ‬3 min walk
  • ‪Veridiana - ‬2 min walk
  • ‪Tatini - ‬2 min walk
  • ‪Kamzu Cookie Shop - ‬3 min walk
  • ‪Piaf Bar e Bistrot - ‬3 min walk

About this property

Mercure Sao Paulo Pamplona Hotel

4-star eco-certified hotel near Oscar Freire Street
Mercure Sao Paulo Pamplona Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. A meeting room and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Mercure Sao Paulo Pamplona Hotel. For a fee, parking is available.

This 4-star São Paulo hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 17 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 1992
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue
Mercure Sao Paulo Pamplona Hotel offers 64 accommodations with minibars and safes. 55-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (BRL 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 70 per person
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 105.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 70 per person
  • Covered valet parking fee: BRL 35 per night
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 105.0 per night
  • Service fee: BRL 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Pamplona Sao Paulo
Mercure Pamplona
Mercure Pamplona Hotel
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel
Mercure Sao Paulo Pamplona Brazil
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel Hotel
Mercure Sao Paulo Pamplona Hotel São Paulo
Mercure Sao Paulo Pamplona Hotel Hotel São Paulo

Frequently asked questions

How close is Mercure Sao Paulo Pamplona Hotel to the airport?

Mercure Sao Paulo Pamplona Hotel is 5.1 mi (17-min drive) away from the São Paulo (CGH-Congonhas) airport, the closest popular airport to the property.

Does Mercure Sao Paulo Pamplona Hotel have an airport shuttle?

Airport shuttle services are not available at Mercure Sao Paulo Pamplona Hotel.

Does Mercure Sao Paulo Pamplona Hotel offer free breakfast?

Free breakfast isn’t provided at Mercure Sao Paulo Pamplona Hotel, but buffet breakfast is offered for a fee of BRL 70 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Mercure Sao Paulo Pamplona Hotel?

No, there is no casino at this hotel.

What time is check-in at Mercure Sao Paulo Pamplona Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Mercure Sao Paulo Pamplona Hotel?

Free parking is not available at this hotel. Valet parking is available for BRL 35 per night.

Does Mercure Sao Paulo Pamplona Hotel have a pool?

Mercure Sao Paulo Pamplona Hotel features an outdoor pool.

Does Mercure Sao Paulo Pamplona Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Mercure Sao Paulo Pamplona Hotel have a spa?

There are no spa services available at this hotel.

How close is Mercure Sao Paulo Pamplona Hotel to downtown São Paulo?

Mercure Sao Paulo Pamplona Hotel is 2 mi away from São Paulo.

Mercure Sao Paulo Pamplona Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 276 out of 695 reviews
Rating 8 - Good. 243 out of 695 reviews
Rating 6 - Okay. 110 out of 695 reviews
Rating 4 - Poor. 33 out of 695 reviews
Rating 2 - Terrible. 33 out of 695 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Felipe

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible! Hotel is being refurbished, and there's noise and dust everywhere! Also I've choose the hotel to use the pool, and guess what? Pool is closed, also gym! Terrible, terrible!
Stayed 2 nights in Jan 2025

8/10 Good

Terrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room did not have the three beds set up. But they were very good about bringing one up. The staff was very friendly. The breakfast was excellent very noisy because of construction and we were not told the pool was not available before we checked in. I don’t think the neighborhood was very nice, but you could walk to very nice supermarket.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

My stay overall was solid. There was some miscommunication a couple times with the front desk involving multiple workers depending on the time you caught them. Checking in one of the rooms had a few things not prepared.
Stayed 6 nights in Jul 2024

6/10 Okay

Noah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 11 nights in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort

Comfortable hotel in nice area.

Very friendly staff, comfortable room with a very comfortable bed, the bathroom was fine but could benefit from renovation. Breakfast was basic but very nice - enough variety of hot and cold food. Good location in safe area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, beyond compare

The desk manager was very kind and super helpful - many thanks to Vittoria! The room was perfect and location ideal. A very xute pool and delicious buffet that includes jot food. All the staff was excellent in fact.
Stayed 1 night in Dec 2023

10/10 Excellent

Giovani

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious room, okay breakfast

I was quite happy with my stay at Mercure Pamplona. The room is very spacious and comfortable, the location is excellent - near attractions, metro and good restaurants - and teh condition of the facilities is great. I would only say that hot food options for breakfast are not the best. But this may be a case of preference only. I would be more than happy to stay there again nonetheless.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dani

Stayed 3 nights in Apr 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

6/10 Okay

Larry

Disliked: Cleanliness
Stayed 4 nights in Sep 2021

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near food and shopping. Check in fast with very pleasant staff. Room was huge, clean and comfortable
Stayed 5 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021

10/10 Excellent

Adilson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was clean and spacious

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Stayed 4 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with Tamirys specifically. She spent over an hour cumulatively speaking with me about the city and spoke English very well.
Stayed 7 nights in Jan 2020

10/10 Excellent

João

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfecft
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Nice people but don’t speak English well. Make the communication very difficult.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Jesus, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big room, convenient location.

Big room, convenient location.
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This is a VERY rundown property. it looks awful . The rooms are dark and outdated.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location at great value

The hotel is an ideal base for Ave Paulista. Clean, great service and the breakfast buffet was top class with lots of variety.
Stayed 1 night in Mar 2019