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NH Collection Santiago Casacostanera

4.0 star property
4-star hotel near Casacostanera, connected to a shopping center

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Photo gallery for NH Collection Santiago Casacostanera

Exterior
Daily continental breakfast for a fee
Superior Room (View) | View from room
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098
  • Place, Casacostanera
    ‪1 min walk‬
  • Place, Bicentennial Park
    ‪3 min walk‬
  • Place, Parque Arauco Mall
    ‪3 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, blackout drapes

Superior Room

8.6 out of 10
Excellent
(14 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room (View)

Superior Room (View) | View from room

Superior Room (View)

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room (View)

Premium Room (View) | View from room

Premium Room (View)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santiago

Vitacura stay.With a stay at this Vitacura hotel, you'll be within half a mile (1 km) of Casacostanera and 2 miles (3 km) of Parque Araucano. Parque Arauco Mall and Costanera Center are also within 2 miles (3 km).

What's nearby

  • Casacostanera - 1 min walk - 0.0 miles
  • Bicentennial Park - 3 min walk - 0.2 miles
  • Costanera Center - 2 min drive - 1.7 miles
  • Parque Arauco Mall - 3 min drive - 1.3 miles
  • Parque Araucano - 3 min drive - 1.2 miles

Getting around

  • Military Academy Station - 3 min drive
  • Hospitales Station - 10 min drive
  • Santiago Intl. Airport (SCL) - 24 min drive

Restaurants

  • ‪Millefleur Café Bistró - ‬2 min walk
  • ‪Carnal Prime - ‬4 min walk
  • ‪Blue Bird Cafe - ‬5 min walk
  • ‪Tamango Bar Restaurant - ‬1 min walk
  • ‪Pomeriggio Bistró - ‬2 min walk

About this property

NH Collection Santiago Casacostanera

4-star hotel near Casacostanera, connected to a shopping center
There's a restaurant on site. WiFi and wired Internet are free in public spaces. There are 3 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A 24-hour fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly NH Collection Santiago Casacostanera.

This 4-star Santiago hotel is smoke free.

  • 84 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue
NH Collection Santiago Casacostanera offers 84 accommodations with safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 36 for adults and USD 18 to 30 for children
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycles
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 15 to 36 for adults, and USD 18 to 30 for children
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

Frequently asked questions

How close is NH Collection Santiago Casacostanera to the airport?

NH Collection Santiago Casacostanera is 15.2 mi (24-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

How much does it cost to stay at NH Collection Santiago Casacostanera?

As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at NH Collection Santiago Casacostanera on Apr 5, 2026 start from $128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does NH Collection Santiago Casacostanera have an airport shuttle?

NH Collection Santiago Casacostanera offers an airport shuttle 24 hours a day, on request, for a charge of USD 50 per vehicle.

Does NH Collection Santiago Casacostanera offer free breakfast?

Free breakfast isn’t offered at NH Collection Santiago Casacostanera, but continental breakfast is offered for a fee of between USD 15 and 36 for adults, USD 18 and 30 for children. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at NH Collection Santiago Casacostanera?

No, there is no casino at this hotel.

What time is check-in at NH Collection Santiago Casacostanera?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at NH Collection Santiago Casacostanera?

Free parking is not available at this hotel.

Does NH Collection Santiago Casacostanera have a pool?

NH Collection Santiago Casacostanera does not have a pool.

Does NH Collection Santiago Casacostanera have a restaurant?

Yes, there is a restaurant on site.

Does NH Collection Santiago Casacostanera have a spa?

There are no spa services available at this hotel.

How close is NH Collection Santiago Casacostanera to downtown Santiago?

NH Collection Santiago Casacostanera is 5.4 mi away from Santiago.

NH Collection Santiago Casacostanera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 323 reviews
Rating 8 - Good. 68 out of 323 reviews
Rating 6 - Okay. 27 out of 323 reviews
Rating 4 - Poor. 23 out of 323 reviews
Rating 2 - Terrible. 16 out of 323 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Carolina, MENDOZA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Todo OK, el desayuno es bastante desorganizado. Hay que esperar para que limpien las mesas, para que te den un vaso, para y pedir huevos ( los que ponen en el bufet son muy feos) hay que hacer magia para que no te pongan mala cara solo por pedirlos. 20 minutos de espera para los huevos revueltos. Manteca hay que pedirla, dulce hay que pedirlo y cuando fui no habia mas que dulce de leche, los croissant secos. Podria seguir….básicamente el desayuno necesita mejoras.
Stayed 3 nights in Nov 2025

2/10 Terrible

William

Liked: Cleanliness
Would not except a debit card
Stayed 3 nights in Nov 2025

10/10 Excellent

Hernando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Nov 2025

10/10 Excellent

Elliot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property only thing I would change is the glass shower enclosures. That feels a bit dated most people aren’t into that anymore. Great idea in the late 90s early 2000s but not now.
Stayed 3 nights in Nov 2025

10/10 Excellent

Matias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is impecable. The area is amazing.
Stayed 3 nights in Nov 2025

10/10 Excellent

Adrian

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed at this hotel in Santiago and my favourite in the city, great restaurant bar and attached to an outdoor shopping mall with some nice places to eat. Lots of restaurants and bars close by. The rooms are huge and very comfortable.
Stayed 2 nights in Nov 2025

2/10 Terrible

rafael

Traveled with family
Liked: Cleanliness
They offered me an extra night at 30% discount because the room did not have airconditioning I accepted, when i checked out they did not give me any discount, they charged full rate and they told me that i wanted i could write an email, which i did and got no answer Terrible, tricky hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Juan Carlos

Stayed 6 nights in Oct 2025

8/10 Good

Hilda

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing, the rooms are very nice, airy and comfortable, the hotel is fairly new, the staff is super nice and helpful, the breakfast is excellent. The only reason I give it 4 stars is because the wifi doesn’t really works. I went for work and couldn’t work in the room because the signal was terrible. I was on the fifth floor. So if you are going for work, make sure to be prepared to work from somewhere else.
Stayed 13 nights in Oct 2025

8/10 Good

Carolina, MENDOZA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
En general todo bien. En el baño solamente un gorrito de ducha. Las almohadas son muy altas y de poliester al igual que el plumón. Mesa de luz solo de 1 lado de la cama. La ubicación muy buena, tranquila. Hay varios restaurantes para ir caminando.
Stayed 3 nights in Oct 2025

4/10 Poor

Claudio, Key Biscayne

Business traveler
The AC was not working
Stayed 1 night in Oct 2025

10/10 Excellent

Flavio

Stayed 3 nights in Oct 2025

6/10 Okay

Quetta

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
My flight arrived before my check in at 3pm - so I got to the property around 9am. When I got there the attendant, barely spoke English so he wasn’t much help. But due to my early arrival I had to upgrade my room ($35 nightly) - I really didn’t want to, but had to because none of the standard rooms were available. And then I also had to pay $90 for early check in. I only did this because the temperature was too cold to stay outside with my elderly parent. I was told the upgraded room had two windows for more of a view but I got no real view only buildings on both sides so it really wasn’t an upgrade. I am pleased with the service I got from Pascale, I think that was her name. Doubt I’ll stay there again
Stayed 3 nights in Sep 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Renzo

Stayed 2 nights in Jul 2025

10/10 Excellent

SONALY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we really had a good time at NH Casacostanera,I’m back home and already miss the comfortable bed and the lemongrass smell ones left the elevator🙂
Stayed 11 nights in Jul 2025

8/10 Good

Pablo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pésimo servicio de check un. No cumplieron con la amenidad vip y, al no tener disponible la habitación reservada por mi no encontraron solución ni me dieron el upgrade. Por la atención, no volvería.
Stayed 3 nights in Jul 2025

8/10 Good

Jorge Jacobo

Stayed 4 nights in Jun 2025

10/10 Excellent

Jose

Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, superb dining, awesome shopping
Stayed 2 nights in Jun 2025

8/10 Good

Claudio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, surrounded by a great mall full of great restaurants and amenities. Logistically perfect for hosting, lunch, dinners and launching oneself into Santiagos business district.
Stayed 9 nights in May 2025

4/10 Poor

Yael Balandrano

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is old, there is no cable TV, staff is efficient and friendly, but for the rate of this hotel there are much better options in the area.
Stayed 8 nights in May 2025

10/10 Excellent

Jorge

Stayed 1 night in May 2025

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2025