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Hotel Palmera Dorada

3.5 star property
3.5-star hotel near Lake Atitlán

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Photo gallery for Hotel Palmera Dorada

Outdoor pool
Reception
TV
Lobby
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
4ta Avenida Zona 2, 8199, Santiago Atitlán, Sololá
  • Place, Lake Atitlán
    ‪2 min walk‬
  • Place, Central Park
    ‪7 min walk‬
  • Place, Santiago Atitlán
    ‪13 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪164 min drive‬

Room options

View all photos for Economy Twin Room

Economy Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Economy Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Classic Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite | In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Suite

  • Lake view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Room

Executive Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Executive Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, blackout drapes, soundproofing, iron/ironing board

Luxury Suite

  • Lake view
  • 3 bedrooms
  • Sleeps 8
  • 4 Queen Beds

View all photos for Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms

Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms | In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms

  • City view
  • Sleeps 6
  • 4 Twin Beds and 2 Double Beds

View all photos for Economy Double Room, 1 Double Bed, Non Smoking, Lake View

Economy Double Room, 1 Double Bed, Non Smoking, Lake View | In-room safe, blackout drapes, soundproofing, iron/ironing board

Economy Double Room, 1 Double Bed, Non Smoking, Lake View

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View

Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View | In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 6
  • 2 Twin Beds, 2 Double Beds and 2 Twin Sofa Beds

About the neighborhood

Santiago Atitlán

City center stay.Within a 10-minute walk of the hotel, you'll find Lake Atitlán and Central Park. St. James the Apostle Church and Cojolya Museum are also within half a mile (1 km).

What's nearby

  • Lake Atitlán - 2 min walk - 0.1 miles
  • Cojolya Museum - 6 min walk - 0.4 miles
  • Central Park - 7 min walk - 0.4 miles
  • St. James the Apostle Church - 7 min walk - 0.4 miles
  • Santiago Atitlán - 13 min walk - 0.7 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 176 min drive

Restaurants

  • ‪Chicken Bus - ‬26 min drive
  • ‪Sababa - ‬27 min drive
  • ‪Tacoyaki Japan Ramen - ‬27 min drive
  • ‪Restaurante Y Café Arte - ‬3 min walk
  • ‪Restaurante Casa Ajáchel - ‬5 min walk

About this property

Hotel Palmera Dorada

3.5-star hotel near Lake Atitlán
A private beach is featured. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 969 square feet (90 square meters) and includes conference space. An outdoor pool, spa services, and laundry facilities are also featured at Hotel Palmera Dorada. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Santiago Atitlán hotel.

  • 53 guestrooms or units
  • 2 dining venues
  • 969 sq ft of conference space
  • 90 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Hotel Palmera Dorada offers 53 accommodations with safes and complimentary bottled water. Cable television is provided. Bathrooms include showers with rainfall showerheads. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

Outdoor pool
Sababa resort
San Pedro La Laguna
  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 180 reviews
$126 nightly
The price is $154
Apr 14 - Apr 15
Total with taxes and fees
Sababa resort

Property amenities

Family friendly

  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: USD 5 to 10 for adults and USD 5 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 10 for adults, and USD 5 to 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Palmera Dorada Hotel
Hotel Palmera Dorada Santiago Atitlán
Hotel Palmera Dorada Hotel Santiago Atitlán

Frequently asked questions

How close is Hotel Palmera Dorada to the airport?

Hotel Palmera Dorada is 62.3 mi (176-min drive) away from the Quetzaltenango (AAZ-Los Altos) airport, the closest popular airport to the property.

Does Hotel Palmera Dorada have an airport shuttle?

Airport shuttle services are not available at Hotel Palmera Dorada.

Does Hotel Palmera Dorada offer free breakfast?

Free breakfast isn’t offered at Hotel Palmera Dorada, but full breakfast is offered for a fee of between USD 5 and 10 for adults, USD 5 and 10 for children. It's available every day from 6:00 AM to 10:30 AM.

Is there a casino at Hotel Palmera Dorada?

No, there is no casino at this hotel.

What time is check-in at Hotel Palmera Dorada?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Palmera Dorada?

This hotel offers free self parking.

Does Hotel Palmera Dorada have a pool?

Hotel Palmera Dorada features an outdoor pool.

Does Hotel Palmera Dorada have a restaurant?

There are 2 onsite restaurants, offering options like American cuisine, ocean views, and brunch.

Does Hotel Palmera Dorada have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hotel Palmera Dorada to downtown Santiago Atitlán?

Hotel Palmera Dorada is 0.1 mi away from Santiago Atitlán.

Hotel Palmera Dorada Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 22 reviews
Rating 8 - Good. 3 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 3 out of 22 reviews

8.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Supriya

Traveled with family
Disliked: Staff & service, amenities
We are not happy with the customer service. Hotel is in Santiago which is not a touristy town and does not have any water ferry to get to after 4:30 in the afternoon. We felt the town was not very safe and tourist friendly. We spoke to them about checking out after first night. Initially they agreed and still ended up charging for 2 nights. It was extremely frustrating working with them. They charged us in cash and then twice on card just for one night. After we disputed they returned us the cash but only after we got an alert from our bank that they charged our card multiple times. Hotel inside is okay once you get in there. However location, customer service and communication is seriously lacking. Pictures don’t do justice and the hotel is not what it looks like in the pictures.
Stayed 2 nights in Dec 2025

4/10 Poor

AASHTHA

Disliked: Amenities
The room and staff was great, location was not ideal
Stayed 2 nights in Dec 2025

2/10 Terrible

Ricardo

Traveled with family
Disliked: Staff & service
I have never felt more unsafe or disrespected in my life. While the Hotel Palmera Dorada itself is decent on the inside with nice rooms, everything else about this stay was a nightmare. The Location: The hotel is situated in what feels like the most dangerous neighborhood in Santiago Atitlán. It is surrounded by pitch-black alleys with zero lighting and is constantly teeming with drunks and suspicious individuals. We felt like targets every time we stepped foot outside the gate. If you value your safety, do not stay here. The Checkout (The Breaking Point): Despite having fully prepaid my stay through Expedia, the checkout experience was traumatizing. An armed guard physically blocked us from leaving the premises. They refused to let us exit until they had "inspected" the rooms, treating us like common thieves or criminals. I have traveled all over the world and have never been subjected to such a humiliating and hostile protocol. Being held against my will by an armed individual over a pre-paid room is completely unacceptable. Message to Expedia & Management: I am expecting a formal response from Expedia immediately. This was not just bad service; this was unlawful restraint. I am currently in the process of escalating this claim with a lawyer to address the actions of the staff and the lack of safety at this location. STAY AWAY.
Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Stayed 1 night in Jan 2025

8/10 Good

Antonio

Stayed 1 night in Dec 2024

8/10 Good

Max

Liked: Staff & service
Disliked: Cleanliness
The hotel was nice but the food wasn’t
Stayed 1 night in Nov 2024

10/10 Excellent

Leticia Sofia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly recommend this hotel to all tourists who want to have a great time in the area
Stayed 2 nights in Jun 2024

10/10 Excellent

Felipe D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax, close to the Lake
Stayed 1 night in Mar 2024

2/10 Terrible

Evelyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is very expensive but it don’t has really good infraestructure, food is really bad, hotel is dark and sad. We were noked for 2 nights but we decided to leave the first night. They dind’t want to mede a refund.
Stayed 2 nights in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay in Santiago Guatemala

Wonderful world class hotel in Santiago so good. We loved the pool. The bed was great and firm and plush.
Stayed 1 night in Dec 2023

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palmera Dorada Hotel

Palmera Dorada Hotel was great. Very clean place and staff is very helpful. The food was phenomenal. I had dinner twice there and the food was like eating at a five star restaurant, It was surprisingly good. The hotel is a 10 min walk to the boats that take you across the lake for town hopping. Lots and lots of places to eat, located in the Heart of Santiago, Atitlan. I would definitely make reservations here again in the future. For travelers with rental vehicles, I would say be weary of tight spaces. I had a small car so I had no issues weaving in and out of the streets. Big SUV's and trucks will probably have a harder time getting around. There is plenty to see and plenty to do if you decide not to cross the lake. A few blocks from the hotel is a market that offers everything you want at very affordable rates as well as plenty of small food stands that offer the best of Guatemalan street foods. I was very happy with my stay and couldn't have picked a better place.
Stayed 3 nights in Dec 2023

4/10 Poor

Hyun Jun

Stayed 1 night in Apr 2023

10/10 Excellent

Carmen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

It was an amazing stay! The staff was excellent and extremely accommodating. The location was super centric and also the cleanness was super good. 100% recommended.
Stayed 2 nights in Apr 2023

10/10 Excellent

Daphne A, DELTONA

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, excellent staff,, beautiful views
Stayed 6 nights in Mar 2023

10/10 Excellent

Marvin E

La ja
Stayed 1 night in Dec 2025

8/10 Good

Gabriel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Lujoso y con una maravillosa vista

La llegada hasta el hotel en carro por el tipo de calles del pueblo es un tanto complicada y al llegar siendo la 1 PM salió una señorita que nos indicó que el check in era hasta las 3 PM, y en la confusión de este mensaje nos dió a entender que no podíamos ingresar a las instalaciones antes de esa hora. Finalmente nos abrió el portón para ingresar al parqueo y realmente nos sorprendieron las instalaciones. En general todo estuvo de maravilla, pero las camas dobles no son tamaño Queen, pero muy cómodas eso sí.
Vista desde la piscina por la noche
Stayed 1 night in Nov 2023

10/10 Excellent

Mishell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel la piscina una belleza

6/10 Okay

Nilsson

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El acceso es muy complicado no nos dejaron usar la piscina
Stayed 2 nights in Apr 2023

10/10 Excellent

Frank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy hermoso
Stayed 1 night in Apr 2023

6/10 Okay

Yunuen

Traveled with family
Liked: Cleanliness
Me asignaron una hab. En piso 2 junto al bar (el bar está en el pasillo sin paredes que aislen), justo saliendo de mi habitación a escasos 10 pasos. Tenía que lavantarne 4:30 am y el bar dejó de hacee ruido poco después de las 23:00, me ofrecieron cambiarme de hab. Pero cuando llamé en repetidas ocasiones nadie respondió el teléfono. De hecho para reportar el ruido tuve que llamar de mi celular al conmutador del hotel, por que de la hab. No me tomaban la llamada. Lo ilógico es que habiendo habitaciones libres asignen lss que ya sabeb serán ruidosas. En definitiva no rgresaría, es nuevo el hotel pero mal diseñado, JAMÁS asignas el bar al lado de las habitaciones.
Stayed 1 night in Apr 2022

10/10 Excellent

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas instalaciones, muy buenos precios y calidad de la comida. El acceso es complicado, uno se pierde fácilmente en calles donde es complicado transitar en carro.
Stayed 2 nights in Apr 2022