There were two signs on opposite sides of the street for this hotel and it was confusing. The side I went to, the door to the entrance was locked and there was a bell you were supposed to ring. The bell didn't work. I stood out there for a while, trying to look up the phone number for the hotel to call their lobby. Finally, someone came and buzzed me in. The check-in was smooth. Afterward, I couldn't find the room and came back to get help. Same thing, tried to press the button - she never came so I went around the building again, in the rain, looking for the room. The room was all the way in the back and around the corner and not easy to identify. The room was clean and comfortable.