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Ambassador Thermal Motel

3.5 star property
3.5-star hotel near Polynesian Spa

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Photo gallery for Ambassador Thermal Motel

Indoor pool, 2 outdoor pools
Economy Apartment, 2 Bedrooms | Private kitchen | Fridge, microwave, stovetop, electric kettle
Blackout drapes, soundproofing, iron/ironing board, free WiFi
Economy Apartment, 2 Bedrooms | Blackout drapes, soundproofing, iron/ironing board, free WiFi
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Place, Eat Street
    ‪3 min walk‬
  • Place, Tamaki Maori Village
    ‪5 min walk‬
  • Place, Polynesian Spa
    ‪6 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

Basic Studio, 1 Double Bed

8.4 out of 10
Very good
(10 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Standard Apartment, 1 Bedroom

8.8 out of 10
Excellent
(20 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Standard Apartment, 2 Bedrooms

  • 1033 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

Basic Studio, Multiple Beds

8.4 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(8 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Economy Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 1033 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 1033 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

About the neighborhood

Rotorua

Inner City stay.At this Inner City hotel, you'll be within a 5-minute walk of Government Gardens and Rotorua i-SITE Visitor Centre. Eat Street and Sir Howard Morrison Performing Arts Centre are also within half a mile (1 km).

What's nearby

  • Eat Street - 3 min walk - 0.2 miles
  • Tamaki Maori Village - 5 min walk - 0.3 miles
  • Rotorua Night Market - 6 min walk - 0.4 miles
  • Polynesian Spa - 6 min walk - 0.4 miles
  • Rotorua Central Mall - 10 min walk - 0.6 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Poco. - ‬7 min walk
  • ‪Aroma Cafe - ‬2 min walk
  • ‪Pig & Whistle - ‬7 min walk
  • ‪Atticus Finch - ‬5 min walk
  • ‪Fat Dog Cafe & Bar - ‬6 min walk

About this property

Ambassador Thermal Motel

3.5-star hotel near Polynesian Spa
As a guest of Ambassador Thermal Motel, you'll find 2 outdoor swimming pools, an indoor pool, and a children's pool. WiFi is free in public spaces. Ambassador Thermal Motel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Smoking in designated areas
Ambassador Thermal Motel offers 19 accommodations with hair dryers and irons/ironing boards. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include showers and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is provided daily.

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Rydges Rotorua
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  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 1,119 reviews
$108 nightly
The price is $124
Mar 3 - Mar 4
Total with taxes and fees
Rydges Rotorua

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 28 2026 to January 31 2026 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from March 16 to April 10:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Frequently asked questions

How close is Ambassador Thermal Motel to the airport?

Ambassador Thermal Motel is 5.7 mi (13-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

Does Ambassador Thermal Motel have an airport shuttle?

Airport shuttle services are not available at Ambassador Thermal Motel.

Does Ambassador Thermal Motel offer free breakfast?

Ambassador Thermal Motel does not offer free breakfast.

Is there a casino at Ambassador Thermal Motel?

No, there is no casino at this hotel.

What time is check-in at Ambassador Thermal Motel?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM.

Is there free parking at Ambassador Thermal Motel?

This hotel offers free self parking.

Does Ambassador Thermal Motel have a pool?

Ambassador Thermal Motel features 2 outdoor pools, an indoor pool, and a children's pool. One of the pools is closed seasonally each year from March 16 to April 10. One of the pools will be unavailable from January 28 2026 to January 31 2026 (dates subject to change).

Does Ambassador Thermal Motel have a spa?

There are no spa services available at this hotel.

How close is Ambassador Thermal Motel to downtown Rotorua?

Ambassador Thermal Motel is 0.4 mi away from Rotorua.

Ambassador Thermal Motel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 232 out of 606 reviews
Rating 8 - Good. 260 out of 606 reviews
Rating 6 - Okay. 79 out of 606 reviews
Rating 4 - Poor. 27 out of 606 reviews
Rating 2 - Terrible. 8 out of 606 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Pat

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
Overall good stay
Stayed 1 night in Nov 2025

6/10 Okay

janelle

Traveled with partner
Liked: Cleanliness
Staff were nice, good safe space, room and amenities need an upgrade but overall fine.
Stayed 3 nights in Oct 2025

8/10 Good

Dan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic no frills Rotorua motel. Friendly manager
Stayed 1 night in Oct 2025

8/10 Good

Anja

Stayed 3 nights in Oct 2025

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice. The swimming pool and mineral pool were great for the price. It is a great value accommodation.
Stayed 1 night in Oct 2025

8/10 Good

Jennifer

Traveled with group
Liked: Amenities
Didn’t use laundry. Kitchen well equiped
Stayed 4 nights in Oct 2025

10/10 Excellent

Mahesh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful and courteous staff. Value for money.
Stayed 2 nights in Oct 2025

8/10 Good

marco

Clean rooms and nice thermal pool
Stayed 1 night in Sep 2025

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johns who checked me in, helped me with my laundry and gave lots of advice couldn't have been more helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Ngaio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to lake, playground & wating facilities. Children loved their stay. Will definitely book yhere again.
Stayed 1 night in Sep 2025

8/10 Good

Gay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel could do with a refresh, but was clean and tidy enough with good facilities and service.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the themal pools. The staff are friendly and helpful. Walking distance to eat street and the lake.
Stayed 2 nights in Sep 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Pleasant stay at the Ambassador

The location was great for strolling along the lake front, as well as access to the city, being a few short blocks away. The hotel was perfect for our stay with comfortable beds, a kitchenette, heated floors in bathroom, unlimited hot water and a hotel thermal pool. The motel itself could do with a revamp, however its present condition was reflected in the very affordable price we paid for our stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great large family accomodation, friendly, informative staff, would stay again if in the area. Close to water front and play ground for families with children.
Stayed 1 night in Aug 2025

8/10 Good

David

Traveled with family
Liked: Staff & service, property conditions & facilities
Está cerca del lago 2 min a pie , cerca del centro 5min. Andando , el chico se recepción muy amable !!!
Stayed 1 night in Aug 2025

6/10 Okay

Nitya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was quite run down, shower was dirty. It needed a bit of work to update it. We were disappointed considering the price per night. Otherwise the thermal pool was great!
Stayed 1 night in Aug 2025

8/10 Good

ANZ

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable and the staff are friendly and easy going. Felt really at home.
Stayed 7 nights in Jul 2025

2/10 Terrible

Karina

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
No like
Stayed 2 nights in Jul 2025

8/10 Good

Abby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm pool and lovely thermal pool. Rooms are big
Stayed 4 nights in Jul 2025

10/10 Excellent

Sifaga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jul 2025

6/10 Okay

Joanna

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Daryl

Stayed 2 nights in Jul 2025

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Perfect location as you can walk to restaurants, the lake etc. Staff were friendly. The bathroom ceiling was covered in mould and the curtains ripped so if you’re wanting luxury, this is not the place to stay however you get what you pay for.
Stayed 2 nights in Jul 2025