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ASURE Cleveland Rotorua

3.0 star property
3-star motel near Polynesian Spa

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Photo gallery for ASURE Cleveland Rotorua

Outdoor pool
3 Bedroom Cottage | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
2 Bedroom Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
Deluxe Studio | 1 bedroom, desk, iron/ironing board, cribs/infant beds
Pool View 2 Bedroom Apartment | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Air conditioning
  • Kitchen

Explore the area

View in a map
113-119 Lake Road, Rotorua, Bay of Plenty, 3010
  • Place, Eat Street
    ‪16 min walk‬
  • Place, Skyline Rotorua
    ‪3 min drive‬
  • Place, Polynesian Spa
    ‪4 min drive‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Budget Studio

Budget Studio | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Budget Studio

8.8 out of 10
Excellent
(14 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | 1 bedroom, desk, iron/ironing board, cribs/infant beds

1 Bedroom Apartment

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | 42-inch flat-screen TV with digital channels, TV

2 Bedroom Apartment

9.0 out of 10
Wonderful
(4 reviews)
  • 538 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for 3 Bedroom Cottage

3 Bedroom Cottage | 1 bedroom, desk, iron/ironing board, cribs/infant beds

3 Bedroom Cottage

9.0 out of 10
Wonderful
(2 reviews)
  • 969 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds, 1 Twin Bunk Bed and 1 Double Bed

View all photos for Family 2 Bedroom Apartment

Family 2 Bedroom Apartment | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Family 2 Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 592 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 4 Twin Beds

View all photos for Pool View 2 Bedroom Apartment

Pool View 2 Bedroom Apartment | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Pool View 2 Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Family Apartment

1 Bedroom Family Apartment | Living area | 42-inch flat-screen TV with digital channels, TV

1 Bedroom Family Apartment

  • 420 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Studio

Deluxe Studio | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Deluxe Studio

9.0 out of 10
Wonderful
(13 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Accessible Deluxe Studio

Accessible Deluxe Studio | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Accessible Deluxe Studio

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Rotorua

Koutu stay.Within a 10-minute walk of this Koutu motel, you'll find Kuirau Park and Tribal Lights Cultural Theatre. Lake Rotorua and Rotorua Hospital are also within half a mile (1 km).
View more Motels in RotoruaOpens in a new window

What's nearby

  • Eat Street - 16 min walk - 0.9 miles
  • Rotorua Central Mall - 3 min drive - 1.4 miles
  • Tamaki Maori Village - 3 min drive - 1.4 miles
  • Skyline Rotorua - 3 min drive - 1.8 miles
  • Polynesian Spa - 4 min drive - 1.8 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 16 min drive

Restaurants

  • ‪Gold Star Bakery - ‬14 min walk
  • ‪KFC - ‬12 min walk
  • ‪Poco Tapas And Wine - ‬18 min walk
  • ‪Third Place Cafe - ‬8 min walk
  • ‪Subway - ‬9 min walk

About this property

ASURE Cleveland Rotorua

3-star motel near Polynesian Spa
ASURE Cleveland Rotorua offers its guests hot springs, an outdoor pool, and a hot tub. WiFi is free in public spaces. A terrace, barbecue grills, and tour/ticket assistance are also featured at ASURE Cleveland Rotorua. Free self parking is available.

This 3-star Rotorua motel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 4 buildings
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
ASURE Cleveland Rotorua offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

This Rotorua motel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 42-inch flat-screen televisions come with digital channels. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided once per stay.

There are 2 hot springs open between 7:00 AM and 9:00 PM.

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Trampoline

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 19.50 for adults and NZD 19.50 for children

Things to do

  • 2 hot springs
  • Hot tub
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for NZD 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 19.50 for adults and NZD 19.50 for children
  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
  • Crib (infant bed) fee: NZD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 7:00 AM to 9:00 PM.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua

Frequently asked questions

How close is ASURE Cleveland Rotorua to the airport?

ASURE Cleveland Rotorua is 6.9 mi (16-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

How much does it cost to stay at ASURE Cleveland Rotorua?

As of Oct 25, 2025, prices found for a 1-night stay for 2 adults at ASURE Cleveland Rotorua on Nov 23, 2025 start from $84.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does ASURE Cleveland Rotorua have an airport shuttle?

Airport shuttle services are not available at ASURE Cleveland Rotorua.

Does ASURE Cleveland Rotorua offer free breakfast?

Free breakfast isn’t provided at ASURE Cleveland Rotorua, but continental breakfast is offered for a fee of NZD 19.50 for adults and NZD 19.50 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at ASURE Cleveland Rotorua?

No, there is no casino at this motel.

What time is check-in at ASURE Cleveland Rotorua?

Check-in start time: 2 PM; Check-in end time: 6:00 PM.

Is there free parking at ASURE Cleveland Rotorua?

This motel offers free self parking.

Does ASURE Cleveland Rotorua have a pool?

ASURE Cleveland Rotorua features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does ASURE Cleveland Rotorua have a spa?

There are no spa services available at this motel.

How close is ASURE Cleveland Rotorua to downtown Rotorua?

ASURE Cleveland Rotorua is 0.9 mi away from Rotorua.

ASURE Cleveland Rotorua Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 430 reviews
Rating 8 - Good. 148 out of 430 reviews
Rating 6 - Okay. 37 out of 430 reviews
Rating 4 - Poor. 12 out of 430 reviews
Rating 2 - Terrible. 6 out of 430 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time to book a room with them and they did not disappoont. The room is nice and clean with a cozy feel. Everything you need is there ready to be used. Staff is friendly and accomodating. Will book again soon! ❤️
Stayed 1 night in Jul 2025

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a night here and were uplifted by the staff's warm hospitality and helpful nature. Our room was truly a haven - immaculately clean and spacious. We felt invigorated swimming in the heated pool and the mineral pool. We certainly look forward to staying here again.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay. Mineral pools and heated pool were a great addition. Everything seemed pretty new and the staff were friendly and helpful
Stayed 3 nights in Jun 2025

10/10 Excellent

Misty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Free assigned parking, clean, comfy bed, outdoor pool, hot mineral pools, coin operated laundry, close to everything. Entry a little annoying as you have to double back off the main road but no big deal.
Stayed 3 nights in Apr 2025

10/10 Excellent

Scotty

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good facilities, very clean and comfortable awesome pool
Stayed 2 nights in May 2025

10/10 Excellent

Kerenapu

Traveled with partner
Liked: Staff & service, property conditions & facilities
Amazing stay definitely stay again !!
Stayed 2 nights in May 2025

10/10 Excellent

Maria

Stayed 1 night in May 2025

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Very welcoming & helpful staff. Loved the pools.
Stayed 3 nights in Apr 2025

10/10 Excellent

Girl

Stayed 2 nights in Apr 2025

10/10 Excellent

T D

Stayed 1 night in Mar 2025

8/10 Good

Marsha, Dripping Springs

Traveled with family
Overall the stay was good. The condition is the carpeting was pretty poor and the smell when you first entered the room was very “cleanser-esk”. Beds were comfortable. We didn’t care to use the mineral pools as they were in enclosed structures that were dark and humid.
Stayed 4 nights in Mar 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Bonnetta

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the thermal pools at this property. Carpet needs a deep cleaning or removed entirely. Lots of cobb webs in thr thermal pool area. Lights were a nice touch in the thermal pool but needed maintenance as quite a fee weren't working. Staff was amazing and the breakfast was more than expected. Overall a nice stay
Stayed 1 night in Feb 2025

10/10 Excellent

Sarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth arrival and departure, with onsite laundry service and full kitchen made for an easy entry to Rotorua. Their thermal pools are private, with a beautiful, mural and evening time mini lights. The staffing team were consistently helpful, warm, and personable.
Stayed 2 nights in Feb 2025

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend! Wonderful service!
Stayed 2 nights in Feb 2025

10/10 Excellent

Dundee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and comfortable. Spotlessly clean. Very generous continental breakfast. Staff very friendly and helpful. A great place to stay for a couple of nights.
Stayed 2 nights in Feb 2025

10/10 Excellent

Maurice

Traveled with partner
Thermal pool not hot
Stayed 2 nights in Jan 2025

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the hot springs park & Eat Streat where all the restaurants are. Can recommend
Stayed 1 night in Jan 2025

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy room. Lovely mineral spa on site. Easy 10 min walk to Kuirau park with its thermal pools. Another 10 min walk to Eat Streat where all the restaurants are. Great. Can highly recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Amenities
Due to some issue with the natural hot water supply for the mineral pool, it was out of action for our stay . The managing staff more than made up for that with generous offers of vouchers to the aquatic center and dinner vouchers at a fine Irish pub .. all that and chocolate fish to welcome us .. legends !
Stayed 1 night in Jan 2025

10/10 Excellent

SeongDal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly friendly and helpful staff, clean and tidy rooms. Definitely stay again next time we pass through.
Stayed 1 night in Jan 2025

8/10 Good

Shazalin

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Brenna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding the Cleveland motel was a gem! The staff were lovely and welcoming. The lady at the front desk was delightful and so informative. We always felt safe. There were trampolines and swings for the children. Unfortunately the thermal pools weren’t working however they provided meal vouchers and swim vouchers to make up for it. The room and fridge was very clean. The kitchen had everything we needed for 2 nights. Two decent sized bedrooms. You need a car to stay here as it’s not walking distance. Overall better thank expected given it’s 3 stars.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tara J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited Rotorua for 2 nights and enjoyed our stay at the Cleveland Thermal Motel.
Stayed 2 nights in Dec 2024