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Ambassador Thermal Motel

3.5 star property
3.5-star hotel near Polynesian Spa

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Photo gallery for Ambassador Thermal Motel

Indoor pool, 2 outdoor pools
Blackout drapes, soundproofing, iron/ironing board, free WiFi
Terrace/patio
Exterior
Economy Apartment, 2 Bedrooms | Private kitchen | Fridge, microwave, stovetop, electric kettle

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Place, Eat Street
    ‪3 min walk‬
  • Place, Tamaki Maori Village
    ‪5 min walk‬
  • Place, Polynesian Spa
    ‪6 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

Basic Studio, 1 Double Bed

8.6 out of 10
Excellent
(9 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Standard Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(19 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Standard Apartment, 2 Bedrooms

  • 1033 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

Basic Studio, Multiple Beds

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(8 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Economy Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 1033 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 1033 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

About the neighborhood

Rotorua

Inner City stay.At this Inner City hotel, you'll be within a 5-minute walk of Government Gardens and Rotorua i-SITE Visitor Centre. Eat Street and Sir Howard Morrison Performing Arts Centre are also within half a mile (1 km).

What's nearby

  • Eat Street - 3 min walk - 0.2 miles
  • Rotorua i-SITE Visitor Centre - 3 min walk - 0.2 miles
  • Tamaki Maori Village - 5 min walk - 0.3 miles
  • Rotorua Night Market - 6 min walk - 0.4 miles
  • Polynesian Spa - 6 min walk - 0.4 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Aroma Cafe - ‬2 min walk
  • ‪Brew | Craft Beer Pub - ‬5 min walk
  • ‪Fat Dog Cafe & Bar - ‬6 min walk
  • ‪Atticus Finch - ‬5 min walk
  • ‪Barrel & Co - ‬5 min walk

About this property

Ambassador Thermal Motel

3.5-star hotel near Polynesian Spa
As a guest of Ambassador Thermal Motel, you'll find 2 outdoor swimming pools, an indoor pool, and a children's pool. WiFi is free in public spaces. Ambassador Thermal Motel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Smoking in designated areas
Ambassador Thermal Motel offers 19 accommodations with hair dryers and irons/ironing boards. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include showers and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited onsite self parking

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 16 to April 10:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Frequently asked questions

How close is Ambassador Thermal Motel to the airport?

Ambassador Thermal Motel is 5.7 mi (13-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

Does Ambassador Thermal Motel have an airport shuttle?

Airport shuttle services are not available at Ambassador Thermal Motel.

Does Ambassador Thermal Motel offer free breakfast?

Ambassador Thermal Motel does not offer free breakfast.

Is there a casino at Ambassador Thermal Motel?

No, there is no casino at this hotel.

What time is check-in at Ambassador Thermal Motel?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM.

Is there free parking at Ambassador Thermal Motel?

This hotel offers free self parking.

Does Ambassador Thermal Motel have a pool?

Ambassador Thermal Motel features 2 outdoor pools, an indoor pool, and a children's pool. One of the pools is closed seasonally each year from March 16 to April 10.

Does Ambassador Thermal Motel have a spa?

There are no spa services available at this hotel.

How close is Ambassador Thermal Motel to downtown Rotorua?

Ambassador Thermal Motel is 0.4 mi away from Rotorua.

Ambassador Thermal Motel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 228 out of 586 reviews
Rating 8 - Good. 253 out of 586 reviews
Rating 6 - Okay. 73 out of 586 reviews
Rating 4 - Poor. 24 out of 586 reviews
Rating 2 - Terrible. 8 out of 586 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ngaio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to lake, playground & wating facilities. Children loved their stay. Will definitely book yhere again.
Stayed 1 night in Sep 2025

8/10 Good

Gay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel could do with a refresh, but was clean and tidy enough with good facilities and service.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the themal pools. The staff are friendly and helpful. Walking distance to eat street and the lake.
Stayed 2 nights in Sep 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Pleasant stay at the Ambassador

The location was great for strolling along the lake front, as well as access to the city, being a few short blocks away. The hotel was perfect for our stay with comfortable beds, a kitchenette, heated floors in bathroom, unlimited hot water and a hotel thermal pool. The motel itself could do with a revamp, however its present condition was reflected in the very affordable price we paid for our stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great large family accomodation, friendly, informative staff, would stay again if in the area. Close to water front and play ground for families with children.
Stayed 1 night in Aug 2025

8/10 Good

David

Traveled with family
Liked: Staff & service, property conditions & facilities
Está cerca del lago 2 min a pie , cerca del centro 5min. Andando , el chico se recepción muy amable !!!
Stayed 1 night in Aug 2025

6/10 Okay

Nitya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was quite run down, shower was dirty. It needed a bit of work to update it. We were disappointed considering the price per night. Otherwise the thermal pool was great!
Stayed 1 night in Aug 2025

8/10 Good

ANZ

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable and the staff are friendly and easy going. Felt really at home.
Stayed 7 nights in Jul 2025

2/10 Terrible

Karina

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
No like
Stayed 2 nights in Jul 2025

8/10 Good

Abby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm pool and lovely thermal pool. Rooms are big
Stayed 4 nights in Jul 2025

10/10 Excellent

Sifaga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jul 2025

6/10 Okay

Joanna

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Daryl

Stayed 2 nights in Jul 2025

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Perfect location as you can walk to restaurants, the lake etc. Staff were friendly. The bathroom ceiling was covered in mould and the curtains ripped so if you’re wanting luxury, this is not the place to stay however you get what you pay for.
Stayed 2 nights in Jul 2025

8/10 Good

Chris

Stayed 2 nights in Jul 2025

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Family stay

Lovely clean room. Warm and comfortable. Great location, lovely view. Very friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and comfortable, clean and warm, very polite and helpful staff. We will definitely be back
Stayed 4 nights in Jun 2025

10/10 Excellent

Mariam, Lower Hutt

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb location , super fast internet and big rooms with lovely staff.
Stayed 5 nights in Jun 2025

8/10 Good

Kirsty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Loved the view from the room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place if you have a budget, pool was quiet and really nice.
Stayed 2 nights in Jun 2025

2/10 Terrible

Simon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place is very run down, the bathroom vanity was rotten and the shower head was not attached to the wall. The only chair was a ripped vinyl one.
Stayed 3 nights in Jun 2025

8/10 Good

Sarah

Liked: Staff & service
Great location, rooms were warm and beds comfy and clean. Easy check in and had everything you needed. The facilities are a touch outdated but a bit of a water-blast around the pools, leaf blow will make a difference. Cobwebs on stair handles, bugs on lights around pools etc often people notice these things. Otherwise perfect location to lakefront and eat street and will return.
Stayed 1 night in Jun 2025

4/10 Poor

Jannis

Disliked: Property conditions & facilities
Not happy at all
Stayed 3 nights in May 2025

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the thermal pool. Great experience on a cold moon lite night.
Stayed 3 nights in Jun 2025