6/10 Okay
jamie, Southend on sea
Traveled with partner
Jan 29, 2026
We arrived to be given an accessible room which we had not asked for and didn’t want. It also had a tiny corner balcony. We were told there was no alternative other than a twin room. We had paid a lot of money for king room with a sea view. The bar and pool area get very busy and you have to ask for a table each time even as a guest - they have a rope to cordon off the area. Most staff were lovely but on a couple of occasions became aware of staff talking about us and laughing at us. The rooms are getting a little tired and housekeeping only seem to do the bare minimum. We had a storm one night which bought dirt and debris onto the balcony. This wasn’t mopped for the rest of the time we were there. A huge shout out to the guys that greet you when you arrive at the entrance. A lovely warm welcome - they were wonderful. Overall, we certainly don’t think we got value for money and certainly wouldn’t return
jamie
Stayed 6 nights in Jan 2026

































